Eternal Wigs  Reviews 157

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the products, often praising the quality of the human hair wigs, noting they feel soft, natural, and are undetectable. Many also appreciate the kind, patient, and supportive staff, highlighting the excellent service received during consultations and purchases. However, some people were dissatisfied with the customer service, reporting issues with wigs arriving in an unsatisfactory condition or with incorrect specifications. These reviewers also mentioned a lack of responsiveness and professionalism from the customer support team when trying to resolve these problems.

What people talk about most

Product

Consumers find the product to be positive, with many praising the high quality of the human hair wigs,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Quality

Customers consistently note positive experiences with quality, praising the stunning units and incredible... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the kindness, patience, and... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the helpfulness,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Well due to the fact that I still do not have my product that is now 5 days past the day it was supposed to be here I am not very happy. I'm the past when I ordered I knew it would be 30 days until... See more

Company replied

Rated 5 out of 5 stars

Gorgeous solution from the team to make losing my own hair more manageable. I’ve now purchased several wigs and they’re just incredible, so far undetectable which has been such a confidence boost -... See more

Company replied

Rated 5 out of 5 stars

I had my wig consultation appointment yesterday and I just want to say how kind, patient, and supportive the whole experience was. I felt quite nervous going in, but I was immediately put at ease by... See more


Company details

  1. Hair Product Store

Written by the company

Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!


Contact info

3.5

Average

TrustScore 3.5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely wig

Lovely wig, very well made looks very real & believable & brilliant prices. Would definitely recommend to anyone looking to buy a good quality wig at a great price.

4 June 2022
Rated 5 out of 5 stars

Great service from Eternal Wigs

I have bought two wigs from Eternal Wigs. They are very pleasant to work with, very helpful abs professional, even taking time to check in on you which goes beyond anything you’d expect from a supplier.
Their units are gorgeous, I have bought two wigs, both shipped and arrived when scheduled to, and well packaged.

23 May 2022
Unprompted review
Rated 5 out of 5 stars

I love my wig

I love my wig! It has beautiful color, hair is soft and construction is perfect. It looks gorgeous and natural. The order was processed and shipped fast - I couldn't ask for more. Thanks Katie!

9 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing hair and customer service

Amazing customer service. Most willing to help find the best solutions for the customer, quick replies and just generally very forthcoming. And the wigs… They are so, so cool. Beautiful style and super soft material. It’s a lot of hair, but in a good way :-)

28 April 2022
Rated 5 out of 5 stars

Amazing quality

This was my first wig purchase and it is so difficult to judge about quality. I am happy I bought 'Millie' from this store. The quality was superb, I loved the flow and the bounce of the hair, just like how healthy natural hair would do. Everyone who saw it, wants to buy the same piece for themselves :)

27 April 2022
Unprompted review
Rated 5 out of 5 stars

Amber synthetic wig - stunning

Amber synthetic wig , what can I say she’s stunning. I ordered one a few weeks ago and loved it so much I ordered another.The fibres are amazing, colour stunning and it’s wears so well for a synthetic.Has a very glam look to it . Katie is fabulous and responds so quickly to queries. ❤️

31 March 2022
Unprompted review
Rated 5 out of 5 stars

I have purchased a couple of 100%human…

I have purchased a couple of 100%human hair wigs. Looks and feels beautiful... Katie who was on WhatsApp was absolutely amazing . It was my first time wearing a wig so helped me through the process. Look on the sale items you can get a bargain .. I will be ordering more from here..

4 March 2022
Rated 1 out of 5 stars

I ordered this wig as it looked nice

I ordered this wig as it looked nice, only when it came it was nothing like what you advertised. It looks really cheap and the quality is awful. I have asked to send it back, only to receive a rude replys saying they don't accept returns etc!! It's a lot of money for me to waste, when as a wig wearer I have no choice but to order online and hope it suits me, not every wig looks good on me so it's a risk, but every wig I've purchased from "professional" wig retailers, whether good or bad, have followed up and cared about my purchase, asking if I like it or not, and I have been able to return.
So basically, I can't wear this wig from you as it looks absolutely ridiculous on me and resembles dolly hair, it's an awful piece!!! Shocking service and awful product

1 February 2022
Eternal Wigs  logo

Reply from Eternal Wigs

Hello
I am sorry to hear you are unsatisfied with your order.We always aim for customer satisfaction.
We will listen to this feedback
Thanks

Rated 5 out of 5 stars

Amazing

Can’t rate Eternal Wigs enough! When I contacted them for advice they answered quickly, professionally and friendly. Ordered the wig and I got a few updates in regards to the postage. Postage was brilliant had the wig Just over 3 weeks after I ordered, this did include Christmas so was really impressed. The wig itself is stunning, it looks and feels amazing my daughter loves it, so like her natural hair colour!

13 January 2022
Eternal Wigs  logo

Reply from Eternal Wigs

Thank you so much for this lovely review.I am glad you are pleased.

Rated 5 out of 5 stars

Absolutely delighted with my order!!i…

Absolutely delighted with my order!!i was on a budget but wanted a nice enough wig.I took the plunge and bought it and I wasn’t disappointed at all.I spoke to Lilly from the Eternal wigs team and she was very helpful.
Thanks again

13 December 2021
Rated 1 out of 5 stars

My wigs never arrived and when I…

My purchase never arrived and when I messaged I got ignored and probably blocked from emails. The sellers response is that it’s not their fault . When you Run a business (as I do) you always make sure you have insurance or Shiloh g protection as an option . Terrible customer service. I had to leave negative review in order for someone to even address my concern. Maybe an apology and an offer to look Into it would have sufficed . Do not buy here

4 December 2021
Eternal Wigs  logo

Reply from Eternal Wigs

Dear buyer,you purchased a wig bag and not a wig.We shipped your parcel via our dedicated DHL courier with tracking information sent to you.You stated your home is an apartment and your parcel must have been stolen by someone else since the parcel was delivered to the apartment.Its unfortunate your parcel was picked up by someone else but this is not in any way our fault which was clarified.

Rated 5 out of 5 stars

First and foremost Katie is a wonderful…

First and foremost Katie is a wonderful wig maker who knows her craft. The wig is gorgeous, a perfect fit and a lovely blend of the colors that I requested. Corresponding with Katie was a pleasure and her customer service was amazing. Eternal wigs will be my go to wig salon for all my custom wig needs. If you want that one wig that says, " Yes I look good", this is the place to shop.

27 November 2021
Eternal Wigs  logo

Reply from Eternal Wigs

Thanks so much Barbara, truly appreciate your patronage and glad our wigs meet expectation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look