Eternal Wigs  Reviews 156

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were somewhat happy with their experience overall. Customers are consistently pleased with the products, highlighting the natural look, softness, and high quality of the human hair wigs. Many appreciate the helpful and kind staff, who provide excellent service and support, making the process comfortable and reassuring. However, some people were dissatisfied with the customer service, reporting issues with communication and a lack of resolution for problems. A few customers also mentioned receiving wigs that appeared used, dirty, or faulty, which caused significant distress, especially for those undergoing medical treatments.

What people talk about most

Product

People report positive experiences with product, often praising the natural look and feel of the wigs, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Quality

Consumers find quality to be positive, with many praising the natural look, softness, and realistic... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the kind, patient, and supportive... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Well due to the fact that I still do not have my product that is now 5 days past the day it was supposed to be here I am not very happy. I'm the past when I ordered I knew it would be 30 days until... See more

Company replied

Rated 5 out of 5 stars

This company has completely restored my confidence. The wig looks so natural that no one can tell I’m wearing one! The salon in Scotland is fantastic—professional, clean, and very welcoming. The staff... See more

Rated 5 out of 5 stars

Gorgeous solution from the team to make losing my own hair more manageable. I’ve now purchased several wigs and they’re just incredible, so far undetectable which has been such a confidence boost -... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!


Contact info

3.4

Average

TrustScore 3.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish! The quality of the human hair wig I purchased is incredible so soft, natural looking, and easy to style. I also visited the salon in Scotland, and the staff were so welcoming and professional. They took the time to help me find the perfect fit and style. I left feeling confident and looked after. Highly recommend!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

This company has completely restored my…

This company has completely restored my confidence. The wig looks so natural that no one can tell I’m wearing one! The salon in Scotland is fantastic—professional, clean, and very welcoming. The staff went above and beyond to make sure I was happy. I’m so grateful and would recommend them to anyone.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

No customer support available!!!

No customer support available!!!
I have order wig for my sister a month ago its haven't delivered yet. and customer support is also not helping me to resolve this issue.

27 April 2026
Unprompted review
Eternal Wigs  logo

Reply from Eternal Wigs

We take claims regarding delivery and customer support seriously. However, we are unable to find any order or support request matching this description.

All customer enquiries are responded to and investigated promptly.

This review is part of a number of similar reviews posted within a short timeframe, which have been flagged with Trustpilot for verification.

If you have placed an order with us, please contact us directly with your order details so this can be investigated and resolved

Rated 1 out of 5 stars

You guys should have to be more…

You guys should have to be more professional and way more polite with your customers. it's so disgusting the way you are handling your customers.

28 April 2026
Unprompted review
Eternal Wigs  logo

Reply from Eternal Wigs

We take feedback about customer service very seriously. However, we are unable to identify any interaction that matches this description.

This review is part of a number of similar reviews posted within a short timeframe, which have been flagged with Trustpilot for verification.

We pride ourselves on treating all customers professionally and respectfully. If you have genuinely interacted with our team, please contact us directly so we can review and address your concerns.

Rated 1 out of 5 stars

Don't by anything from here

Don't by anything from here. they are scammers. i have ordered a month ago but i didn't received my parcel yet. and no one solving my issue on customer support as well.

28 April 2026
Unprompted review
Eternal Wigs  logo

Reply from Eternal Wigs

We take claims like this very seriously. However, we have been unable to find any record of this order or any contact with our customer support team.

This review is part of a number of similar reviews posted within a short timeframe, all of which have been flagged with Trustpilot for verification.

If you have genuinely placed an order with us, please contact us directly with your order details so we can investigate and resolve this immediately.

Rated 1 out of 5 stars

Scam!!!!!!!!!!

Scam!!!!!!!!!!
scammers i purchased a wig from this company it arrived dirty and also incorrect color and to much delay on delivery.

28 April 2026
Unprompted review
Eternal Wigs  logo

Reply from Eternal Wigs

We take product quality and delivery concerns seriously. However, we are unable to find any order or customer contact that matches this description.

Claims regarding incorrect or damaged items are always investigated and resolved when reported to us directly.

This review is part of a number of similar reviews posted within a short timeframe, which have been flagged with Trustpilot for verification.

If you have placed an order with us, please contact us directly with your order details so this can be reviewed and addressed

Rated 1 out of 5 stars

Do not buy wigs from this company

Do not buy wigs from this company
do not buy wigs from this company, it's a scam. and waste of money and time. Beware everyone.

29 April 2026
Unprompted review
Eternal Wigs  logo

Reply from Eternal Wigs

We are unable to find any order or customer interaction that matches this review.

This review is part of a number of similar reviews posted within a short timeframe, which have been flagged with Trustpilot for verification.

If you have genuinely placed an order with us, please contact us directly with your order details so this can be investigated

Rated 1 out of 5 stars

It's extremely telling that when you…

It's extremely telling that when you responded to every other review you told each reviewer that if they were directly impacted they could reach out to you for a resolution, but now that you owe Prestige Hair Studios money, the are the only ones you haven't responded to. For such disgraceful individuals, nothing but a bunch of money-hungry scammers.

29 April 2026
Unprompted review
Eternal Wigs  logo

Reply from Eternal Wigs

We respond to all customer enquiries and reviews as part of our standard process.

We do not recognise the claims being made in this review, and as it references a third party, we are unable to discuss any details publicly.

This review has been flagged with Trustpilot for verification as part of a number of similar reviews posted within a short timeframe.

Any genuine customer with a query is encouraged to contact us directly so it can be reviewed appropriately.

Rated 1 out of 5 stars

€1000 spent on wig delivered dirty

€1000 spent on wig delivered dirty
€1000 spent on a wig delivered dirty, worn out, and of an incorrect color and size. I am completely shocked by the service or rather its absence. Don't order. Complete scam.

27 April 2026
Unprompted review
Eternal Wigs  logo

Reply from Eternal Wigs

We take claims regarding product quality and high-value orders very seriously. However, we are unable to find any order or customer contact that matches this description.

Issues such as incorrect, damaged, or worn items are always investigated and resolved when reported to us directly.

This review is part of a number of similar reviews posted within a short timeframe, which have been flagged with Trustpilot for verification.

Any genuine customer is encouraged to contact us directly with their order details so this can be reviewed

Rated 5 out of 5 stars

A huge thanks to Eternal Wigs team for…

A huge thanks to Eternal Wigs team for getting my wig to me in time for my birthday! luckily they had the wig in stock. I sent a few questions about cap size measurements and they were super helpful! The packaging came in a nice silk bag with combs and caps which was a nice added touch!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Am glad I found this company,Eternal…

Am glad I found this company,Eternal Wigs.have had not so good experiences online with other wig companies.The wigs look beautiful and natural and smells lovely too.I managed to trim the lace myself which am not very good at but they offered to cut it for me the next time I order.Over all excellent experience!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

cancer recovery wig..

Made very welcome, required a wig following cancer treatment. Very helpful in discussing requirements, I supplied photos of my previous hair style. The wig supplied took this into account, the actual wig it's self fitted well and was as expected. Some styling had to be done to my requirements. Nothing was too much trouble. I am happy with the final result.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and service! Def recommmend!

My experience with Eternal Wigs has been excellent. Having lost all my hair due to chemotherapy I needed a wig. When I went to Eternal Wigs Funmi was fab at discussing all the options. She was very friendly, approachable and professional too. She made me feel comfortable and helped so much with my wig, which I love. I’ve just been back in for my free wash, dry and style that you get when purchasing a wig. There are so many options, and Funmi will go out her way to make sure you feel good and get what’s best for you. I have also contacted Eternal Wigs in between and all my questions and concerns have been answered. Lovely service, good quality wigs, I’d def recommend 😊.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

I have purchased a few wigs from Eternal Wigs now and each and every time my experience has been fantastic.
Most recently Katie was amazing, she was patient, kind and very helpful.
She answered my many questions, she also advised me on the best aftercare products.
I am honestly so very grateful for people like Katie and companies like Eternal Wigs.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

I had my wig consultation appointment…

I had my wig consultation appointment yesterday and I just want to say how kind, patient, and supportive the whole experience was. I felt quite nervous going in, but I was immediately put at ease by Funmi who helped me find the perfect wig. I’m so grateful for the care, empathy, and professionalism shown during what can be a very emotional process. I would highly recommend this service to anyone.
Thank you, Emma

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered a wig from Eternal…

I recently ordered a wig from Eternal Wigs and I’m really happy with the customer service from Funmi. She listened to what I wanted and ordered a wig that suited my preferences. When I went to collect the wig she talked me through how to best maintain it. Overall, I would definitely recommend Eternal Wigs.

26 January 2026
Unprompted review

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