Este Medical Group Ltd Reviews 

10,155
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 580 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and welcoming staff for providing professional, attentive care during every single visit and consultation. People also emphasize the exceptional results across various procedures and the supportive environment, making recovery and treatments feel entirely comfortable and safe. However, some people mentioned experiencing rushed sessions and unsatisfactory treatment results that completely failed to meet their initial expectations. A few reviewers also noted frustrating issues with consultations, feeling that proper physical examinations were lacking and that communication needed significant improvement. Some customers also felt ignored when asking for assistance regarding unresolved issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professional, friendly, and... See more

Service

Consumers find service to be positive, highlighting professional consultations and attentive staff who ensure... See more

User experience

Users describe positive interactions with user experience, highlighting exceptionally welcoming staff,... See more

Product

Reviewers mention positive feedback about product quality, noting that hair loss treatments and skin... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consumers always feel supported and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been coming to Este Medical London since March and I’m already so happy with my results! I’m only halfway through my treatment plan and I can already see a noticeable difference, which is ama... See more

Company replied

Rated 5 out of 5 stars

It took me a while to decide whether I wanted to get a hair transplant or not. But after visiting Este Medical Group in Dubai, all became much more clearer. It was one of the best decision ever ma... See more

Company replied

Rated 5 out of 5 stars

I have been a client at Este Medical since March 2026, and have found the service and staff to be excellent! I’ve always been greeted with a smile and warmth; and treated with the upmost respect. I ha... See more

Company replied

Rated 5 out of 5 stars

One of the best decisions to get my treatments done from Este! Really really happy with the results and specially the technicians have been super nice and helpful. Loved my experience with Shirin. She... See more

Company replied


Company details

  1. Hair Transplantation Clinic
  2. Cosmetics Industry
  3. Laser Hair Removal Service
  4. Plastic Surgery Clinic
  5. Skin Care Clinic

Written by the company

Este Medical Group has established itself as a global leader in the field of cosmetic and healthcare services over the past 25 years. Known for pushing the boundaries in their industry, they provide a wide range of treatments administered by skilled healthcare professionals in a safe, clinical setting. The company's success is driven by its Founder, Sam Cinkir, whose leadership has helped position Este Medical Group as a premier provider of healthcare and cosmetic treatments in the UK and internationally. Their commitment to safety, expertise, and cutting-edge treatments has earned them widespread recognition and trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(10,155)

566 reviews in the last 12 months

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Rated 5 out of 5 stars

My second appointment Sabrina attended…

My second appointment Sabrina attended to me . She was so patient during the whole process while giving me advice on how to get best results out of the procedures.

22 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi!

Thank you for your lovely review! We're delighted to hear that Sabrina made such a positive impression during your second appointment. Providing patient, personalised care and offering expert advice to help our clients achieve the best possible results is something we take great pride in. We'll be sure to share your kind feedback with Sabrina. We truly appreciate your support and look forward to seeing you again soon.

Kind Regards,
Sam Cinkir,
Founder of Este Medical Group

Rated 1 out of 5 stars

Extremely Disappointing Experience

This has been one of the most frustrating experiences I've had with a clinic. The service I received fell far below my expectations, and I feel that the promises made during the consultation did not match the actual results.Communication after payment was poor, and getting updates or meaningful support became extremely difficult. When I raised concerns and requested a resolution, including discussing a refund, I received little to no assistance. I was left feeling ignored rather than valued as a customer.Based on my personal experience, I cannot recommend this clinic. I expected professionalism, transparency, and reliable customer care, but unfortunately, I experienced the opposite.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Sincerely thank you for the excellent services

Sincerely thank you for the excellent services I received at the clinic. Everything was organized smoothly, and I truly appreciated your professionalism and kindness throughout the process.

I would also like to extend a special thank you to Semhar, my therapist. Semhar’s expertise, compassion, and attentive approach made a real difference in my experience. Please pass along my heartfelt gratitude.

Thanks again to you and the whole team for taking such good care of me.

Best regards,
IQ

21 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi IQ!

Thank you so much for your heartfelt review. We’re delighted to hear that you had such a positive experience with us and that everything ran smoothly throughout your visit. Providing professional, compassionate care is at the heart of what we do, so your kind words mean a great deal to the entire team.

We're especially pleased to hear that Semhar made such a positive difference to your experience. Her expertise, kindness, and dedication to our patients are truly valued, and we'll be sure to pass on your heartfelt thanks to her.

Thank you once again for placing your trust in us. We look forward to welcoming you back whenever you need us.

Kind Regards,
Sam Cinkir,
Founder of Este Medical Group

Rated 5 out of 5 stars

I would just like to say a massssssive…

I would just like to say a massssssive thank you too Mario, Alina, Forough, Shirin, Zara & many more @ Este medical group.
The care that you receive from este is absolutely AMAZING!
The care and attention that you receive is second to none.
EVERYONE at este medical group have been excellent & I couldn’t be more happier with the team, who have looked after me from start to finish.

21 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Christopher!

Thank you so much for your incredible review! We’re truly grateful for your kind words and are delighted to hear that you’ve had such a positive experience with us. It’s wonderful to know that Mario, Alina, Forough, Shirin, Zara, and the rest of the team have provided you with the exceptional care and attention that we strive to deliver every day.

Your appreciation means a great deal to all of us, and we're honoured to have been part of your journey from start to finish. Thank you for placing your trust in Este Medical Group, and we look forward to welcoming you back in the future.

Kind Regards,
Sam Cinkir,
Founder of Este Medical Group

Rated 5 out of 5 stars

Amazing service..

Amazing service... great quality treatments..👍

20 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi N!

Thank you for your kind review! We're delighted you enjoyed your experience and were happy with the quality of your treatments. We look forward to welcoming you back soon.

Kind Regards,
Sam Cinkir,
Founder of Este Medical Group

Rated 5 out of 5 stars

Liquid Rhinoplasty

Liquid Rhinoplasty
I had this treatment with Zara on Saturday and my results are amazing. My nose looks so natural and just what I wanted, if not better! Zara was so warm and friendly and took her time to talk me through the procedure. She was very caring throughout and made me feel like I was comfortable to ask as many questions as I had. She checked in with me while she was carrying out the procedure, stopping to show me what she had done to make sure I was happy, before she moved on to the next bit. Thank you Zara, you have brought my confidence back

18 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Claire,

Thank you so much for your wonderful review! We're delighted to hear you love your results and that Zara made you feel comfortable and well cared for throughout your treatment. Thank you for trusting our clinic—we look forward to welcoming you back soon!

Kind Regards,
Sam Cinkir,
Founder of Este Medical Group.

Rated 1 out of 5 stars

I have to give one star as how I see it…

I wouldn’t normally bother writing a review but feel this is necessary so pushed myself into registering on this site.

I have to give one star as how I see it they try to sell you their services even if it isn’t right for you. Had a consultation on some troublesome skin and was told it was simply pigmentation without it really being checked properly or questions being asked. The end result was being put on treatment that wasn’t correct and now my skin is in an even worse place (not to mention the loss of money). IMO they don’t actually know what they are doing, nice staff but not suited to be offering any advice on the skin.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Este

When i saw the consultant arzo on my first visit. I was very upset and down, less confident as i had alopecia.
Arzo did my consultation and explained to me and told me what plan of action was to be taken.
I became hope full and today i have the results.
All the staff are friendly, i see irena every week she is so lovely and does her work very good takes her time.
Thank you so much Arzo and irena,
For your great work.
I will recommend this clinic, They are the best.

19 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Tahira,

Thank you so much for your wonderful review! We're delighted to hear you're so happy with your results and that Arzo and Irena have made such a positive difference to your journey.

We'll be sure to share your kind words with them. Thank you for your recommendation—we look forward to seeing you again soon!

Kind Regards,
Sam Cinkir,
Founder of Este Medical Group

Rated 5 out of 5 stars

Lovey ladies very helpful and great…

Lovey ladies very helpful and great service by Shirin and Fru every time! I highly recommend them for treatments

17 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Zoha!

Thank you so much for your wonderful review! We're delighted to hear you've had such a positive experience with Shirin and Fru. Your kind words and recommendation mean so much to the team. We look forward to welcoming you back for your next treatment!

Kind Regards,
Sam Cinkir
Founder of Este Medical Group.

Rated 5 out of 5 stars

One of the best decisions to get my hair treatment from Este.

One of the best decisions to get my treatments done from Este! Really really happy with the results and specially the technicians have been super nice and helpful. Loved my experience with Shirin. She has been so lovely and professional! Would definitely be coming here again.

17 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Uroosa!

Thank you so much for your wonderful review! We're thrilled to hear that choosing Este has been one of the best decisions for your treatments and that you're so happy with your results. It's especially lovely to know that Shirin made such a positive impression with her professionalism and caring approach. Your kind words mean a great deal to the entire team, and we truly appreciate your trust. We look forward to welcoming you back again soon!

Kind Regards,
Sam Cinkir
Founder of Este Medical Group.

Rated 5 out of 5 stars

Shirin is amazing

Shirin is amazing, always welcoming, makes time for you and is gentle. highly recommend

17 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Fatemeh!

Thank you so much for your kind review! We're delighted to hear that Shirin made your experience such a positive one. She takes great pride in making every client feel welcome, comfortable, and well cared for, so your lovely feedback will mean a lot to her. We truly appreciate your recommendation and look forward to seeing you again soon.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group.

Rated 5 out of 5 stars

Amazing customer service

Absolutely amazing, staff were so kind and helpful to my mother. Will definitely be coming back!

15 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello,

Thank you so much for your wonderful review! We're delighted to hear that your mother had such a positive experience with us. Our team takes great pride in providing kind and helpful service, so your feedback means a lot. We truly appreciate your support and look forward to welcoming you both back again soon!

Kind Regards,
Sam Cinkir
Founder of Este Medical Group.

Rated 5 out of 5 stars

Great service from the Birmingham…

Great service from the Birmingham clinic. Had a hydra facial after years with Sabrina and she was AMAZING!!! So friendly, kind and professional. Really enjoyed the experience and look forward to the rest of my treatments. Highly recommend Este Medical Group for any skincare concerns :))

15 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Nazma,

Thank you so much for your lovely review! We're thrilled to hear you had such a great experience at our Birmingham clinic. Sabrina will be delighted to know she made such a positive impression—we'll be sure to pass on your kind words. It's wonderful to hear you enjoyed your HydraFacial, and we're excited to be part of your skincare journey. Thank you for your recommendation, and we look forward to seeing you again for your upcoming treatments!

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

I had a great experience with them

High ratings: 4.7–4.9/5 on Google, WhatClinic, Trustpilot

• Staff: Professional, friendly, caring, explain everything clearly

• Results: Visible improvements for hair loss, skin treatments, laser, acne scars

• Care: Personalized treatment, good aftercare support

• Clinics: Clean, modern, many locations in UK & worldwid

14 October 2025
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Noreen,

Thank you for sharing your experience! We're delighted to hear you had such a positive visit. It's wonderful to know you're happy with your results, and we truly appreciate your kind words and support. We look forward to seeing you again!

Kind Regards,
Sam Cinkir
Founder of Este Medical Group.

Rated 5 out of 5 stars

Everything is great

Everything is great.
From the Consultant to the Ladies at the desk and the ladies that give the wash.They are always so attentive and friendly
Shirin has been wonderful. Her wash brings back Lovely childhood memories of my mum washing my hair. She is ever so homely, gentle and sweet.

11 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Esther!

Thank you so much for your wonderful feedback! We're delighted to hear that you've had such a positive experience with our team. It's especially lovely to hear your kind words about Shirin—creating such a comforting and caring experience means so much to us, and we'll be sure to share your lovely comments with her. We look forward to welcoming you back again soon.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Zarah is an amazing practioner abd an…

Zarah is an amazing practioner abd an asset to your clinic. Zarah makes you feel comfortable, she is very polite and professional. During the procedure each step was stated, Additionally asked if I was okay. Thank you Zarah

9 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Avril!

Thank you so much for your wonderful feedback! We're delighted to hear that Zarah made you feel comfortable and well cared for throughout your treatment. Her professionalism and dedication to our patients mean a great deal, and we'll be sure to share your kind words with her. We truly appreciate your support and look forward to welcoming you back soon.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Facial treatment

Nadya did my facial and she was very nice the whole treatment was amazing and so was the team

9 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Mads!

Thank you so much for your lovely feedback! We're delighted to hear you had an amazing facial with Nadya and that she made your experience so enjoyable. We'll be sure to pass on your kind words to Nadya and the rest of the team. We look forward to welcoming you back soon!

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Amazing experience lovely service…

Amazing experience lovely service definitely recommend

9 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Maryam!

Thank you so much for your wonderful feedback! We're delighted you had an amazing experience and enjoyed our service. We truly appreciate your recommendation and look forward to welcoming you back soon.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Amazing facial

Amazing facial, came out looking brand new

8 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Sabrina!

Thank you so much for your lovely feedback! We're delighted to hear you had such a great experience and that you came out feeling brand new. We look forward to welcoming you back again soon.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

I recently had my hair transplant at…

I recently had my hair transplant at the Este Medical Group clinic in Leeds, and I couldn’t be happier with my experience. From the initial consultation to the procedure and aftercare, everything was handled professionally.
A special thank you to MR. Emre Kafadar, who was knowledgeable, reassuring, and took the time to explain every step of the procedure. His expertise and attention to detail gave me confidence throughout the day.
The entire team was friendly, caring, and made me feel comfortable from the moment I arrived. The clinic was clean, well organised, and the aftercare has been excellent.
Although it’s still early, I’m very pleased with how everything has gone so far and am looking forward to seeing the final results over the coming months. I highly recommend Este Medical Group in Leeds and would like to thank MR. Emre Kafadar and the whole team for their outstanding care.

3 July 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Saifullah!

Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience from your consultation through to your procedure and aftercare. Your kind words about Emre and the team mean a great deal, and we'll be sure to share your feedback with them. We truly appreciate your recommendation and look forward to supporting you throughout the rest of your hair restoration journey.

Kind regards,
Sam Cinkir
Founder of Este Medical Group

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