Estateguru Reviews 

1,535
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 147 reviews, most reviewers were let down by their experience overall. Many customers report significant delays in getting their money back from defaulted loans, with some waiting years without resolution. Reviewers frequently mention unexpected and undisclosed fees, such as withdrawal fees and inactivity charges, which were introduced after their money was already invested. The communication from the company regarding recovery plans is often criticized for being repetitive and lacking real progress, leading to frustration among investors. Some people were dissatisfied with the website's functionality, citing issues like money disappearing from their wallet or language settings constantly changing. However, some customers also noted positive aspects, such as receiving their invested amount and promised interest on time, particularly with certain investment options.

What people talk about most

Price

Consumers express significant dissatisfaction with the pricing and fee structure, describing it as unfair and... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as funds being inaccessible... See more

Refund

Customers had negative experiences with refund, with many reporting significant delays and difficulties in... See more

Service

Reviewers highlight negative aspects of service, with many expressing dissatisfaction with the recovery... See more

Website

Clients share negative opinions on the website, with many reviewers calling it the "worst P2P site ever" and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

After 3 years in default..I still have no idea when I'm going to get my money back. It was supposed to be an asset backed investment. And the most dissapointing thing is the lack of communication here... See more

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 2 out of 5 stars

I will let the numbers speak instead of emotions. Invested: €13,000 Withdrawn after ~3 years: €11,300 Still in default for 3 years: €1,700 After three years my result is –13%, assuming the defaul... See more

Company replied

Rated 1 out of 5 stars

Joining the voice of disappointed / slightly scamed group of people who invested in Estateguru. What is happening: all loans I have invested in are In Recovery for 3 years now - they are unable to rec... See more

Company replied


Company details

  1. Investment Service
  2. Non-Bank Financial Service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(1,535)

231 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This Scam must be exposed

Thousands of dollars to recover after years and when they finally recover 150 euros they charge me 50 of those euros as fee. This scam must be exposed.

16 April 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your concern. It looks like your account was subject to the inactive account fee, which applies to accounts that have been inactive for more than two years. Before applying the fee, we send a notification email explaining the options to avoid it - either by withdrawing your funds free of charge or by making an investment to reactivate the account. If you have any questions, our customer support team will be happy to assist you at info@estateguru.co.

Rated 1 out of 5 stars

Horrible

Horrible, they dont return my money back and aditional they are taking 50 euro per month because I am not investing... Of course not! you are one of my worst decision to invest...

1 April 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. To clarify, it seems your account was subject to the inactive account fee, which is applied to accounts that have been inactive for more than two years. Before the fee is charged, we always send a notification email explaining the options to avoid it - either by making a withdrawal free of charge or by placing a new investment, which would remove the inactive status.

Rated 1 out of 5 stars

Scam platform

Scam platform - stay away, stay away, they put your money in defaulted loans and in case anything is recovered they charge you 50 euros inactivity fee, essentially all invested money is gone.

3 April 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We would like to clarify a few points. All investment decisions are made directly by investors or through their Auto Invest settings. Estateguru does not provide portfolio management services or make investment choices on behalf of investors.

Regarding the fee, your investor account is a special-purpose virtual IBAN account. Regulations in the crowdfunding sector require that funds in such accounts are actively used for investment within a reasonable timeframe. Holding funds without activity over an extended period goes against these requirements. This is why, to ensure compliance, accounts must either have active investments or funds should be withdrawn.

In the notification email about the fee, we also explain the options to avoid it by either withdrawing your funds free of charge or placing a new investment, which will remove the inactive status.

Rated 1 out of 5 stars

Payout isn't processed for months

I have worked more than 4 months on having my IPAN approved for returning my uninvested funds. I submitted documentation for 4 different accounts, some repeated, but after some days my documentation is just deleted without any reason.

29 March 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for bringing this to our attention. IBAN verification is handled by our payment service provider, and we are sorry to hear about the difficulties you have experienced. If you contact us at info@estateguru.co, our team will be happy to assist you and check what might be causing the issue.

Rated 1 out of 5 stars

scam. run away

they will lock you money into a defalted loan and as soon as a partial repayment is made they will steal it from you as a forced inactivity fee.
stay away. SCAM

You lied in your answer. The account is inactive because I do not want to make new investments and I have money locked up in defaulted loans. So yes, it is still a SCAM

23 March 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your concern. It seems your account was subject to the inactive account fee, which applies to accounts that have been inactive for more than two years. Before applying the fee, we always send a notification email explaining that you can either withdraw your funds free of charge or make a new investment to remove the inactive status.

If you have any questions about the fee or would like us to review your case, our customer support team is available at info@estateguru.co.

Rated 1 out of 5 stars

Highly subpar loan underwriting, predatory business practices

Most of the German portfolio of the platform went into default. I have long stopped investing but the platform still trying to keeps ripping me off on partial recoveries of defaulted loans by (a) charging me up to 50 EUR/month for idle balances on the platform and (b) continually increasing the withdrawal fees (which are unavoidable)

23 March 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Your investor account is a special-purpose virtual IBAN account. Regulations in the crowdfunding sector require that funds in such accounts are used for investment within a reasonable timeframe. Keeping funds inactive for extended periods conflicts with these requirements. This is why accounts must either have active investments or funds should be withdrawn.

When we notify investors about the upcoming inactive account fee, we also inform them that they can withdraw their funds free of charge during the specified period.

Rated 1 out of 5 stars

Do not recommend!!!

I invested a small amount a few years ago, but since then, I haven't seen any interest or even the principal—just promises. Now they don't even pick up the phone anymore. I don't recommend it.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

The site is totally dead

The site is totally dead (France 8 March 2025, 07:30) one week after the 'upgrade' to new 'pretty' web pages. No response to the email I sent last week requesting help finding pages with the new website. This is very worrying for a financial website; be very carefull.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. Again, being charged a 50 EURO inactivity fee since I haven't invested with this bs platform for over 24 months. DESPITE all my loans on there being defaulted. Then they take a 3 euro withdrawal fee for any withdrawal, even though it's barely worth a few euro. So on this month, for example, I got paid back 5 euro and I either lose all 5 due to the inactivity fee, or I lose 60% of it due to the withdrawal fee. Complete scam.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Estateguru is a robbery - run away

Estateguru is a robbery, run away from them. Most loans are in recovery, particularly German loans, and for a very long time (think years). On top of that, they charge you 3€ for withdrawals and if you do not withdraw everything or invest, then they charge you 10€ per month for inactivity!! Neither of those charges existed when I invested my money. So tomorrow they could be even higher, if they feel like!! Wonderful business... for them!!!

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Abusive fees

AVOID putting your money there. They recently introduced 2 abusive fees:
1. They charge you 3€ every time you withdraw your available cash.
2. If you don't withdraw it, they charge you 10€ per month, as an inactive account penalty.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Loan defaults for 2 years

Large amount of money (loans) defaulted. The worse part they are not recovered for almost 2 years now and THE WORST part, they are introducing higher and higher fees for not investing in their platform. Want to withdraw your 50 recovered euros? Pay 3 eur. And because I havent invested for 24 months now, they are charging me 50 eur per month!!!! Please avoid this company.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Empty promises on defaulting loans

So you have all my "safe" loans (i've only invested in the safest loans you offer) defaulting and therefore never enough profit to invest in the primary market (minimum is 50 euros). All offers on your secondary market are defaulted loans, so basically you are stealing 10 euros every month from the tiny amount of profit that trickles in from the 18 percent of non-defaulted loans I've invested in, unless I "entrust" you with more of my hard-earned money???!!!!

2 February 2025
Unprompted review
Rated 1 out of 5 stars

Lost €2.600 - thanks for nothing

Since years, my balance keeps at €2.600 "In Einholung", without any penny paid out. Even though i spread to "save" countries and so on.

How can you fraud that hard - and no one gets arrested at this company?!

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Very bad P2P

Very bad P2P, I invest on 10 platforms and this is far worst. 70% loans in default with extremelly slow recovery

25 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look