Estateguru Reviews 

1,542
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, most reviewers were let down by their experience overall. Customers frequently struggled to retrieve their money, with investments often stuck in default or recovery for years. Many were also surprised by unexpected inactivity and withdrawal fees, some introduced after funds were committed. Reviewers expressed frustration with slow recovery progress and repetitive updates. Additionally, some people experienced significant investment losses on low loan-to-value projects, raising risk management concerns. There are also reports of deposits not appearing or issues with money after reimbursement. Several reviewers describe the business practices as unsatisfactory or concerning.

What people talk about most

Price

Customers had negative experiences with pricing, citing unfavorable fee structures and significant capital... See more

Payment

Customers consistently note negative experiences with payment, frequently reporting issues with inactivity... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, frequently reporting extreme... See more

Service

Clients share negative opinions on service, with many reviewers expressing significant dissatisfaction and... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many reviewers describing it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have been trying to get my money back for some time now, but it is simply impossible. You are required to verify your bank account for withdrawals, but my verification keeps getting rejected over an... See more

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 2 out of 5 stars

I will let the numbers speak instead of emotions. Invested: €13,000 Withdrawn after ~3 years: €11,300 Still in default for 3 years: €1,700 After three years my result is –13%, assuming the defaul... See more

Company replied

Rated 1 out of 5 stars

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from an... See more

Company replied


Company details

  1. Investment Service
  2. Non-Bank Financial Service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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1.5

All reviews

(1,542)

237 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad P2P

Very bad P2P, I invest on 10 platforms and this is far worst. 70% loans in default with extremelly slow recovery

25 January 2025
Unprompted review
Rated 1 out of 5 stars

Can’t recommend

Overly excessive 3€ charge for withdrawals and 10€ monthly charge for "dormant" accounts... You lot have no shame!
Recover the loans in default and stop charging customers for your terrible management…

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Loss of 90% of invested amount in their…

Loss of 90% of invested amount in their so called conservative portfolio. So that tells you how well they know their market.
Got companies that never paid me back the interest and loan. Very disappointing company.
Cherry on top of the cake is that while they say they're invested in trying to get the money back, you need to keep your account opened with them and investing, while you wait for payments that never arrive. I waited 3 years.

18 January 2025
Unprompted review
Rated 1 out of 5 stars

Broken Promises and Missing Funds

After making an investment, my loan unfortunately went into "default," as did the majority of others.

Several months later, I was persuaded to hold onto it with the assurance that recovery would occur within approximately eight months, following the sale of the collateral. However, a significantly longer period has passed, and there has been no update or response to my emails.

I strongly advise against using this platform, particularly given the availability of numerous alternatives that demonstrate superior business practices and reliability.

24 December 2024
Unprompted review
Rated 2 out of 5 stars

The hope stil not die ?

In 2020-2022 it was a p2p platform with slow functiunality, but working. In last 2,5 years they became a refrigerator (hole ?) where are frozen (lost ?) investors money.
According the EstateGuru auto-expert opinion my portfolio was and still is well diversified, in reality 95% of my portfolio are defaulted.
Lack of trancparency, unclear answers from EstateGuru team,... and rising fees for investors... In difficult situation wrong steps ...
Maybe they will be able to recover, but we don't know when and how . The hope still not die ?

12 January 2025
Unprompted review
Rated 1 out of 5 stars

Very bad

Other platform with very high default rate and little communication.
Plus added account inactivity cost and withdrawal fees.
The money it lost in the projects it wants to recover at the expense of investors.

Very bad

12 January 2025
Unprompted review
Rated 1 out of 5 stars

Almost a year since my last review, no changes, funds still frozen

Almost a year since my last review, there has been zero progress from Estateguru's side. I have a loan that is due Since 5/1/2022 !!! My funds are frozen approximately 2,5 years, and whenever I contact them I always get the default answer that they are working on it.

On the contrary, I am investing in other platforms and they did give back the funds from frozen investments in a 24-month period. It was slow, but at least I got my investments back.

I am now sure, after all that time, that my money is lost and I will never get them back. Only a miracle can help I guess.

So, if you want to invest in that platform, keep in mind that in a period of crisis, your money will not be available.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

A scam, a pure fraud platform

"I am deeply dissatisfied with EstateGuru and their handling of my portfolio. While the performing loans may seem decent, I am trapped with a significant portion in non-performing loans in Germany. I was lured by the promise of higher interest rates, but now I'm paying the price.

EstateGuru has proven utterly incapable of recovering the equity on these defaulted loans. The German real estate market is a disaster, and their legal efforts are bogged down in bureaucracy. It's clear they lack the expertise to navigate these complex situations.

Their so-called "transparency" is misleading. They downplay the severity of the problem and offer empty promises of recovery. Their "credit policy changes" are too little, too late. I feel abandoned and ignored by EstateGuru.

The customer service is a joke. My "representative" is powerless and offers little more than platitudes. I have been repeatedly misled and feel completely let down by this platform.
I strongly advise against investing with EstateGuru. They are incompetent and unresponsive to the needs of their investors. it's a SCAM, a pure FRAUD platform"

3 January 2024
Unprompted review
Rated 3 out of 5 stars

I used to be pretty confident about Estateguru

I used to be pretty confident about Estateguru from the very beginning. My history starts 3+ years ago and the first income of 1.01 euros. But, there are a few but. My portfolio default rate is 31% atm. The platform says my annual return is 9.64%. Which is quite fake, as my real calculated return is 4.17%. Now, reading all those negative feedbacks I'm concerned about my money.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Many loans are in recovery

Many loans are in recovery - seems poor vetting / poor due dilligence regarding the german assets. As the communication is very bad and no progress is visible for months and years, I have written off the loans and the plattform as a whole already months ago. Progress on another front though: Estateguru introduced new fees for inactive accounts. My opinion: What a scam plattform! stay away

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

3€ charge for withdrawals and 10€ monthly charge for "dormant" accounts... You lot have no shame!
Recover the loans in default and stop charging customers for your terrible management!!!!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I am satisfied with the performing…

I am satisfied with the performing loans comprising most of my portfolio. However, like many investors, I hold non-performing loans in Germany, where recovery has been challenging. I accept part of the responsibility for choosing these loans due to their higher interest rates, but factors beyond my control have exacerbated the situation. EstateGuru has struggled to recoup the equity so far, primarily due to the sluggish German real estate market and the bureaucratic complexities involved in legal enforcement.

That said, I appreciate EstateGuru’s transparency and ongoing recovery efforts. They have made several changes to their credit policy and partnered with external debt servicers to handle problematic loans, which has already led to some recoveries, although the process may take a few years. EstateGuru has also informed me through regular updates, which has been reassuring. In many cases, I have been able to negotiate terms with positive results, and overall, I remain satisfied with the platform. I’ve even increased my portfolio with them and have recommended it to others who are also satisfied.

I wish to add that my customer relations representative has done a fantastic job of advocating for my interests with senior management. Their professionalism and dedication have been instrumental in resolving issues, and I feel well-supported by the team at EstateGuru.

17 September 2024
Unprompted review
Rated 1 out of 5 stars

I can't recommend it

I can't recommend it. Been an investor since 2020. Too many loans go into default. The default processes are very long and often not succesfull. The secondary market does not work with defaulted loans. Getting even 50 % of your defaulted loan capital is very difficult. The collateral values are not legit.

30 December 2024
Unprompted review

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