I have not received my parcel. I was at my house with my partner and nobody delivered my parcel.I received an email confirming the parcel had been delivered but nobody came to put the parcel in our... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The part arrived before the said delivery date, and was fitted with no problems, our cooker is getting old but with eSpares France we have been able to replace various parts with no problems. Well don... See more
Company replied
This electronic store is a gem! I found the exact item I was looking for, and the entire buying process was smooth and hassle-free. Their fast delivery service ensured that I received my order promp... See more
excellent service I ordered several parts and got delivered quickly. once, I mistakenly ordered a part and informed them . they called me back and refunded very quickly without any issue. I st... See more
Company details
About eSpares France
Written by the company
Notre objectif est d’aider à tous les niveaux les adeptes du "réparer soi-même" et leur apporter le courage, la connaissance et la confiance nécessaires pour réparer leurs appareils ménagers en panne et économiser ainsi de l'argent.
Suivez-nous sur notre chaîne Youtube pour des centaines de vidéos qui vous aideront à réparer vos appareils vous-même. Découvrez également de nombreux trucs et astuces sur notre blog ou notre centre de conseils eSpares, où nous vous guidons pas à pas pour réparer vos petits et grands appareils.
Si vous n'arrivez pas à trouver votre pièce sur notre site internet, n'hésitez pas à nous joindre au numéro ou l'adresse mail ci-dessous.
Chez eSpares, nous donnons à nos clients les connaissances et le savoir-faire pour réparer leurs appareils électroménagers
eSpares est un site de vente de pièces détachées en ligne. Nous sommes l'un des leaders Européens avec plus d'un million de pièces et accessoires pour plus de 3000 marques d'appareils. Chaque jour nous aidons des centaines de clients à réparer leurs appareils eux-mêmes. Notre ambition est grande et traverse les frontières, nous avons justement remporté le trophée de l'expansion internationale 2018.Suivez-nous sur notre chaîne Youtube pour des centaines de vidéos qui vous aideront à réparer vos appareils vous-même. Découvrez également de nombreux trucs et astuces sur notre blog ou notre centre de conseils eSpares, où nous vous guidons pas à pas pour réparer vos petits et grands appareils.
Si vous n'arrivez pas à trouver votre pièce sur notre site internet, n'hésitez pas à nous joindre au numéro ou l'adresse mail ci-dessous.
Contact info
Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
- demandegenerale@espares.fr
- espares.fr
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My parts came on time and were as…
My parts came on time and were as advertised. I’m happy with my order
18 November 2025
Rapid delivery !!
Good job , the part fitted perfectly !! Just a shame that there was no instructions for the montage !!
3 November 2025
Very quick on delivery
When using the website it was fairly user friendly, the part had a good picture for reference and the delivery time was really quick . Thank you
5 November 2025
Good Service.
Good Service.
It took a while for me to understand exactly what I needed (outer glass for an oven only, thought I needed the wile door).
24 July 2025
Easy to find spares i needed
Easy to find spares i needed. Good prices.
Delivered quickly.
No problems at all.
Thank you!
24 October 2025
as described and delivered on time
23 October 2025
L'article correspondait en tous points…
L'article correspondait en tous points à ce que j'attendaiS
10 October 2025
Pieces de rechange machine a laver expédier en un temps express
Pieces de rechange conforme livrée rapidement service facile sur ́le site.
14 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Scam Website
Don't reply to messages - the contact form on their website doesn't even work
Update: returns form doesn't work either. Scam website.
Update 2: after leaving this one star review (with my phone number) they rang me and offered a full refund and of course I can keep the item... opened the box and guess what?? It's the WRONG ITEM. Incredible.
8 October 2025
Unprompted review
Reply from eSpares France
Good afternoon,
Thank you for your feedback. Your shopping experience matters to us.
Please provide the order details requested via another email so we can resolve your query.
Apologies for any inconvenience caused.
Kind regards,
eSpares team
Au top et reactif
22 September 2025
I paid for my parcel to go to my home…
I paid for my parcel to go to my home address, then you said it is at the laundry now you say it is at the post office, which one?
7 August 2025
Reply from eSpares France
Chère Cliente,
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Votre appréciation nous importe.
Sans succès, nous avons essayé de vous contacter ce jour. Votre réclamation est en cours de traitement.
Nous espérons que la résolution apportée aura été satisfaisante et que vous continuerez à nous faire confiance.
À très bientôt,
L’équipe eSpares.
24 hour delivery was 3 days!
6 August 2025
Recieved damaged in badly packed parcel.
The website and ordering was easy to use and delivery arrived in good time, however, one of the items, a fridge door shelve was badly damaged beyond use. The item was just in a plastic bag in a box with a bag of hoover accessories. The items had been put in a box much too large without any protective packaging, so the the whole parcel contents were loose & knocking together, inevitably getting broken on the journey. The box arrived damaged and had been re-taped as even the packing tape was insufficient. To be honest this was most ridiculously packed parcel I have ever recieved! After getting in touch I did recieve a quick response and a refund within a few days. Happy with everything else about e-spares, just wary of ordering in the future, it's very wasteful.
Edited to say thank you to e-spares for their response, I really appreciate it.
3 July 2025
Reply from eSpares France
Dear Jackie,
Thank you for your feedback, and we’re truly sorry to hear that your order arrived damaged due to inadequate packaging.
We completely understand your frustration this is not the standard we aim to uphold. Your detailed comments have been shared with our warehouse and logistics teams to help us improve the way items are packed, especially when combining different types of products in one parcel.
We're glad to hear that our customer service team responded promptly and that your refund was processed without delay. While we’re pleased that the rest of your experience with eSpares was positive, we truly regret the inconvenience and waste caused on this occasion.
Please don’t hesitate to reach out to us directly if you decide to place a future order, we’d be happy to assist and ensure it goes smoothly.
Kind regards,
The eSpares Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.