eSpares Österreich  Reviews 1,123

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Unfortunately it has been over three weeks since ordering and paying, but to date nothing has arrived. I have been in touch with customer services, however, apart from receiving a reference number n... See more

Company replied

Rated 5 out of 5 stars

Perfect service and delivery. So quick I was surprised! Conveniently packed and products in perfect condition

Rated 5 out of 5 stars

All the process of purchasing was very straightforward. Payment done easily, prompt confirmation of shipment, delivery within the time frame indicated at the time of order. No flows and no complains,... See more

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About eSpares Österreich

Written by the company

eSpares ist ein Online-Shop für hochwertige Originalersatzteile und günstige Alternativen. Unser Ziel ist es eine "Reparieren-Statt-Wegwerfen-Kultur" zu schaffen, indem wir Sie mit dem nötigen Wissen und Selbstbewusstsein ausstatten, damit Sie all Ihre Haushaltsgeräte selbst reparieren können. Damit sparen Sie Geld und schützen gleichzeitig die Umwelt.

eSpares gibt Ihnen das nötige Fachwissen, um Ihre Geräte selbst zu reparieren

Wir haben uns auf den Verkauf von Ersatzteilen für Haushalts- und Gartengeräte spezialisiert und gehören, mit mehr als 2 Millionen Ersatzteilen von über 2000 Herstellern, zu den europäischen Marktführern.

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4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

All is fine

Ordered part arrived just before expiring the dlivery deadline.
Customer service helped friendly, and gave correct information.
Thanks for kind service.

3 July 2018
Unprompted review
Rated 5 out of 5 stars

Order and delivery Class 1.

Order and delivery Class 1.
Found here Parts, which other suppliers couldn´t deliver... (?)
Excellent, I recommend to order here when You need urgently a spare-part

24 April 2018
Unprompted review
Rated 1 out of 5 stars

Wrong part delivered

24 April 2018
Unprompted review
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Reply from eSpares Österreich

Sehr geehrter Herr Reiter,

wir bedauern sehr, dass Sie mit Ihrer Bestellung bei eersatzteile.at nicht vollständig zufrieden waren. Hiermit bestätigen wir Ihnen, dass Ihre Bewertung an einen unserer Sachbearbeiter weitergeleitet wurde, der Sie in Kürze kontaktieren wird. Wir hoffen, dass Sie abgesehen von diesem Vorfall mit unserem Sortiment zufrieden sind und diese Zufriedenheit mit eersatzteile.at zum Ausdruck bringen.
Mit freundlichen Grüßen
Team eersatzteile.at

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