Booked a ticket. Flight was cancelled. No refund. According to EU law they have to refund the whole amount in 7 days. They are involved in some illigal practices. Avoid at all cost.
Company replied
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See what reviewers are saying
A scam company. They steal people's money. Very sketchy behavior. They will not provide ticket numbers and then claim your flight is canceled and keep the money.
Company replied
Your website and application are very handful and easy. For busy people is more comfortable to visit your website and booked his reservation and flight than to open severel diferent websites for each... See more
Company replied
Overall, the site is easy to operate. But I could not find information on covid requirements for passengers on domestic flights in my country. I bought a domestic flight and I can't figure out if I ne... See more
Company replied
Company details
Information provided by various external sources
Самолетни билети на low cost и редовни авиокомпании, евтини резервации на полети и промоции. Резервирай самолетен билет онлайн или на 0700 15355!
Contact info
ulitsa "Sofiyski Geroy" 1, 1612, Sofia, Bulgaria
- esky.bg
3.1
Average
387 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect okei
15 December 2020
Unprompted review
Reply from eSky България
Hi, thank you for using our website and for appreciating our work. Best regards, eSky .
The site was fast an easy to understand…
The site was fast an easy to understand ,only the of country was only in kyrillisk alfabet
2 December 2020
Unprompted review
Reply from eSky България
Hello, thank you for your encouraging opinion, we hope to see you again! Best regards, eSky,
It was fast
It was fast, and and I found the flight I was looking for. But I have not yet received confirmation mail. Is it normal?
17 November 2020
Unprompted review
Reply from eSky България
Hello,thank you for appreciating our service. We kindly inform you that we have forwarded your case to the Customer Service Department. Please, wait for contact. Best regards, eSky
Great Design
I am going to be traveling for the first time. The interface is beautifully made and it was really easy to make the reservation! Everything was explained perfectly.
1 November 2020
Unprompted review
Reply from eSky България
Good morning, thank you for your opinion and appreciating our service. We are really grateful. Best regards, eSky..
Best flight booking platform
Very easy search of flights and navigation, simple booking process. Good guidance. Ever using esky.
14 October 2020
Unprompted review
Reply from eSky България
Good morning, thank you for your kind opinion. We are thrilled that you have decided to travel with eSky. Best regards, eSky България.
The easiest and most efficient online reservation platform and company I have found in recent years!
I am extremely well pleased with the platform and its style of giving the right information and references for every possible detail of the online travel reservations.
9 September 2020
Unprompted review
Reply from eSky България
Good morning, thank you for your kind opinion. We are thrilled that you have decided to travel with eSky. We hope that every one of your travels is full of amazing adventures and happy impressions. Have a great day and best regards, eSky България.
Reply from eSky България
Hello, Your opinion is very important to us, we are glad that our services met your expectations. Best regards, eSky България.
Bad service
Update: after three months long email exchange still no refund. Shame on you eSky. Your answer to my review is as meaningless as your existence. Bad service, no support, no customer service, no even information for the canceled flight. Laying to the customers is bad for the business, these people actually lied to me that the connection flight my mother in law was taking from Vienna was just cancelled, in fact, the last flight was a week earlier and after that, the flight was not even listed on the Airport schedule. Shame on you people.
12 August 2020
Unprompted review
Reply from eSky България
Good morning, we have been helping our clients discover the world for over 15 years and supporting them at every stage of the journey. Over 150 million customers have trusted us. Our work has also been awarded many times. You can read about our merits here: https://www.esky.com/about-us/prizes-and-awards. If there is any way in which we can help you, please send us a message using the contact form: https://www.esky.com/about-us/contact and choosing the right category and topic. Best regards, eSky България.
No flight assistance, no boarding information, no contact
Hello all,
Would you take a look at reservation 40337636
And simply send our money back.
You "sold" us a flight - got our money and before the flight you disappeared. No boarding information, no contact = 0
31 July 2020
Unprompted review
Reply from eSky България
Hello! We are sorry to hear that we have not met your expectations. We try to help our customers at every stage of their journey and choose the best options for them. The current situation in the world is changing very fast. Unfortunately, we are completely dependent on the airlines. We process each reservation in agreement with the airlines and in accordance with their regulations. We constantly monitor the decisions of the airlines and try to inform our customers as soon as possible. Due to the huge number of ongoing inquiries, the response time may be delayed. We apologise for the inconvenience.
Reply from eSky България
Hello, thank you for your encouraging opinion, we hope to see you again! Bes regards, eSky Travel.
very fast very easy very convenient
28 June 2020
Unprompted review
Reply from eSky България
Hello, thank you for your encouraging opinion, we hope to see you again! Best regards, eSky България.
Very quickly
17 June 2020
Unprompted review
Reply from eSky България
Hi, thank you for using our services. Best regards, eSky България.
Reply from eSky България
Hello, thank you for your opinion, we really appreciate it. Best regards, eSky България.
It's perfect brilliant
27 March 2020
Unprompted review
Reply from eSky България
Hello, thank you for your opinion, we really appreciate it. Best regards, eSky България.
Reply from eSky България
Hello, thank you for your opinion, we really appreciate it. Best regards, eSky България.
Еxcellent! Booking was quick and convenient. Thanks!
Еxcellent!Booking was quick and convenient. Thanks!
13 February 2020
Unprompted review
Reply from eSky България
Hello, Катя Иванова. Thank you for your opinion. We constantly work on improving our services to make travelling easier than ever. Best regards, eSky България.
From the beginning to the end was so…
From the beginning to the end was so easy
10 February 2020
Unprompted review
Reply from eSky България
Hello, Plamen. Thank you for using our website and for appreciating our service. Best regards, eSky България.
The experience itself was outstanding
The experience itself was outstanding, but 18 euros in fees... come on.
I found the same ticket over at SkyScanner, without the fees, but there was a problem with the reservation itself.
4 February 2020
Unprompted review
Reply from eSky България
Hello, Valentin. Regarding your message, yes, just like any other travel agency we have a service fee which is included in the final price of your booking. This fee covers various services, such as support in case of a stolen luggage, delayed or cancelled flight, fulfilling special requests, consultation for your travel itinerary and much more. It is non-refundable. All of this information is specified in our Terms and Conditions, which you agreed to, during the booking process. If you want to go through our Terms and Conditions again, please contact us: https://www.esky.com/about-us/contact. Choosing the right category and topic. If we can be of further service, please let us know. Best regards, eSky България.
Reply from eSky България
Hi, Bojo. Thank you!! :) Best regards, eSky България.
Everything went well but by the time I…
Everything went well but by the time I paid, after filling out all info, the tickets were not available in the chosen price category...
25 March 2019
Unprompted review
Reply from eSky България
Hi Nikolay! Thank you for your opinion. This is a very valuable tip. We are constantly working to improve our systems to make reservations and traveling was even better and easier. All the best, eSky България
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