eSIM.me Reviews 361

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

What a most frustrating waste of time. Paid and downloaded 3 profiles from different suppliers. None of the worked. On the final attempt the card seemed to install could be configured for the data an... See more

Company replied

Rated 5 out of 5 stars

I was somewhat sceptical as I had an Android phone and wasn't sure if it would really work. However I persisted and downloaded the app and entered details of my phone model and make etc and found it... See more

Company replied

Rated 1 out of 5 stars

Product did not perform as expected in fact couldn't get it to work even after calling support. Support staff was rude and condescending. Good idea for double sim phone but ultimately was more expensi... See more

Company replied

Rated 1 out of 5 stars

Very disappointed – No support since May > I purchased an esim.me card and initially it worked fine. But since May, my eSIM profiles have disappeared, and I can no longer recover the... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Meet the Card that delivers eSIM to your smartphone. Download & Manage eSIM profiles Store up to 15 eSIM profiles per eSIM.me Card on your smartphone and use them instantly on any device with a SIM card slot. Upgrade your Device with eSIM.me It's as easy as inserting a SIM Card. Provide new capabilities to your smartphone Combine the advantages of eSIM technology with the flexibility of the removable eSIM.me card


Contact info

2.9

Average

TrustScore 3 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great support

You know what - they have REAL HUMAN BEINGS there who actually read and even answer your e-mails. Well done!

1 September 2023
Unprompted review
eSIM.me logo

Reply from eSIM.me

TRUE! Thank you very much for your kind words and the 5* Star review :)

Rated 5 out of 5 stars

GET AFFORDABLE ESIM COMPATIBILITY FOR YOUR TRAVELS

eSIM.me was a great purchase for our recent European trip. It allowed us to download eSIM profiles that worked wherever we went. Our cell phones are not eSIM compatible, so eSIM.me is the perfect travel solution. We downloaded eSIM profiles that gave us calls and data, which completely met our needs. Highly recommended!

29 November 2023
Unprompted review
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Reply from eSIM.me

Wonderful :) Thank you for sharing your experience with eSIM.me on your recent trip to Europe. Now your cellphones are eSIM compatible :D Thank you for your 5* Star Review !

Rated 5 out of 5 stars

The app and cards work well for me.

The app worked well. My Oppo 5G didn't have an esim option but it did have dual SIM slots, so I ended up buying 2 esim cards and loaded my default home 3 network esim profile onto one card and then downloaded the travel SIM profile to my other card.
It works well. The only sticking point was with the QR code itself as my phone wouldn't read it after I downloaded it.
My workaround was to load the image onto my PC then activate it by taking a QR picture scan.

One minor point for anyone is that you need internet access to do the initial QR code activation. I also changed the delay for profile installation to 2ms from it's default.
Other than that, I've had zero issues and it works flawlessly.

I also downloaded their UK SIM which gives free roaming in 74 countries and is ideal for my upcoming Carribbean cruise. It's also a better deal than the local ones which restrict you to about 1GB of roaming data
The UK SIM defaults to Vodafone when at home in the UK.
Full details are on their page.
Look for "me.one"

2 December 2023
Unprompted review
eSIM.me logo

Reply from eSIM.me

Thank you Adam for your 5* Star Review :)

We continue to work on this unique QR-Scan issue on your phone and will not stop before it is fixed.
Thank you for your patience !

Rated 4 out of 5 stars

I am able to use cheap roaming esim…

I am able to use cheap roaming esim profiles on my android phone without esim possibility itsself. 4 stars, because this could be cheaper.

28 December 2023
Unprompted review
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Reply from eSIM.me

Thank you for your positive review :)

We will evaluate if you can create more affordable licenses in the future, and win your 5th Star :)

Rated 5 out of 5 stars

Buyed to travel in the US and i was Always connected

Buyed to travel in the US and connected to a various eSIM and all are worked fine. Included Holafly that in September was working perfectly fine.

The inconvenient Is that a provider cannot work with eSIM.me service.

So buy only an eSIM previously tried

21 September 2023
Unprompted review
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Reply from eSIM.me

Thank you for your 5* Star review sharing your experience with eSIM.me :)

Rated 3 out of 5 stars

Unexpected fee when switching phone brands

Works well, but I didn't like that I needed to pay a fee when I wanted to use the card in another brand phone. It was 12 euros, just to activate the card.

To be clear I didn't want to use the sim with multiple phones, I just wanted to move my esim.me card to my new phone when my old phone broke.

I paid 66 euro for the Esim.me card with several esim slots, for that amount of money I didn't expect the card to be locked to my phone.

To be fair, they did mention it in the conditions, and it's my mistake I didn't read it before hand.
So good product, but still 3 stars, because I don't think it's a good value for money.

28 December 2023
Unprompted review
eSIM.me logo

Reply from eSIM.me

Hello Paul,

the fee is not for the Card, you already paid for the card.
The fee is for the license. A license you can chose when you purchase the card and a license that allow you to change your mind later, anytime you like.

We think it is unfair to rate us with 3* for a product that functions, only because you missed to read the license description.

When you place the order, you chose the characteristics of the eSIM.me Card license. There are different prices and it is hard for us to believe that you saw the different pricers (then chose the cheapest one) and did not asked yourself that there must be a reason there are different prices.

Another thing to point out is, that if you would buy an Android With eSIM built-In and then change our phone to another Android phone with eSIM built-IN, you would NOT be able to just take your eSIM Chip (you paid for) along with the eSIM profiles ( you paid for) to your new phone.
No, not even for a fee. Because it is permanently soldered in your old phone.
You would need to purchase "replacement" cards from your mobile operators to get new QR-Codes and download your "already paid" eSIM Profiles to your new phone.

It is really sad that you don't value the benefits eSIM.me give to you.
You don't value the ability eSIM.me gives you to "change your mind" as you decided to purchase the cheapest eSIM.me License with is only for a SINGLE phone and now you want to use it on a different phone.

We are very unhappy with your point of view :(

Rated 5 out of 5 stars

Worked as expected

Worked as expected, smoothly with no problems on my Samsung A53. I loaded a prepaid Maldives data plan and everything worked OK. Very useful for europea citizens when traveling outside Europe.

28 December 2023
Unprompted review
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Reply from eSIM.me

Wonderful! Thank for your 5* Star review :)

Rated 5 out of 5 stars

Don't hesitate. Go on buy!

Everything was great from start to finish. All things claimed are true. Everything works great. The guys were extremely helpful, the product is working as published, the delivery was spot on.
Absolutely happy with my purchase.
Keep up the good work!

28 December 2023
Unprompted review
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Reply from eSIM.me

A W E S O M E ! Thank you very much John for your 5* Star Review :)

Rated 5 out of 5 stars

eSIM functionality for Android phones

Very professional Company, providing eSIM functionality for Android phones which do not have it by default.
My first tests are done with OPPO Find X3 neo. Works perfect!
Now I ordered more cards for my family.

28 August 2023
Unprompted review
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Reply from eSIM.me

Fantastic !! Thank you very much for your 5* Star Review :)

Rated 1 out of 5 stars

Don’t waste your money

Doesn’t work with Australia Telstra eSIM.

Opened a ticket with technical support. Get some response asking for logs. Provided the logs . They could not resolve the problem.

Dont wasting your money!!

1 August 2023
Unprompted review
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Reply from eSIM.me

Stop writing false information about things you don't know how they work. Your text is misleading !

Of course we cannot solve Telstra's eSIM problem, as it can only be solved by Telstra's eSIM team.

The Telstra eSIM Profile contains errors and they prevent the installation on the eSIM.me Card.

Telstra however is too arrogant to collaborate with us, pointing out the issues to them, so "they" can fix then.

However, in this case we create new cards that "tolerate" (not fix) their errors and permit the installation.

Too bad we wasted our time, efforts and additional shipping costs to send you an new card built for you... to get a bad 1* review in return.

You seem to simply be a bad person :(
Shame to you !

Rated 4 out of 5 stars

I cannot evaluate the service offered.

I cannot evaluate the service offered.
But I can evaluate the customer service, as I bought the sim to virtualise the esim, but unfortunately with the postal service the sim never arrived.
Fast customer service, they refunded me immediately without any problems.

28 December 2023
Unprompted review
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Reply from eSIM.me

Thank you Alessandro for not punishing us for the failed delivery.

Unfortunately we must rely on the shipping companies and that sometimes does not work as expected.

Thank you once again for rating our customer service and not the shipping company when giving us your rating.

Rated 5 out of 5 stars

The eSIM.me card and the app worked very well

The eSIM.me card and the app worked very well. I had no issues installing it into my Samsung Galaxy A52 and setting it up in the phone and app. I purchased an online regional eSIM for my recent trip to Asia and it worked very well throughout my 3-week trip.

20 October 2023
Unprompted review
eSIM.me logo

Reply from eSIM.me

Wonderful! Thank you for your 5* Star Review :)

Rated 5 out of 5 stars

One month + and 3 countries, all is well with this card

I have been using it over the past month in many different countries with good results. You need to do a little work with e-sims but this card allows you to use e-sims at the much lower prices in a phone that would otherwise be incompatible.
Very happy user of the product

27 December 2023
Unprompted review
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Reply from eSIM.me

Our Team is also Very HAPPY with such a review :) Thank you !

Rated 1 out of 5 stars

It doesn't work

I bought it last summer for a trip in USA.
Have tried to using for 15 days but the app cannot read the SIM.
I asked for a refund that never arrived.

12 September 2023
Unprompted review
eSIM.me logo

Reply from eSIM.me

Dear Roberto,

there is no order in our records with your name.

You must be mixing things up.

Trustpilot seems to permit anyone, also those never dealing with a product or company to write a "review".

So sad :(

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