eShores Reviews 

815
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 237 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the seamless organization of their holidays. Customers consistently highlight the staff's helpfulness, extensive knowledge, and friendly demeanor, making the booking process easy and stress-free. Many people appreciate the personalized service, noting that agents go above and beyond to tailor trips to specific requirements and ensure everything runs smoothly, from flights and transfers to hotel selections. Reviewers often mention that all aspects of their multi-destination holidays, including complex connections and transport arrangements, were perfectly executed, leading to memorable experiences in well-chosen locations. Even when unforeseen circumstances arose, the company demonstrated professionalism and efficiency in managing changes, ensuring customers' peace of mind.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, consistently praising the seamless organization and... See more

Staff

Customers had positive experiences with staff, praising their helpfulness, professionalism, and extensive... See more

Service

Users describe positive interactions with service, highlighting that everything went exactly to plan and was... See more

Location

Reviewers highlight positive aspects of location, with many praising the excellent and well-chosen hotels... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the flawless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from the most fantastic 2 weeks in Costa Rica arranged by Andy. Caribbean side, low highlands, mountains, surf town on the Pacific and then Drake Bay on the Osa peninsular which is one of th... See more

Company replied

Rated 5 out of 5 stars

Having come across this company by pure chance, I cannot fault them. Michelle not only picked out some great hotels but her consistent updates and emails meant we were completely at ease going away... See more

Company replied

Rated 5 out of 5 stars

Well eShores have done it again. Our second time booking with them and yet another outstanding holiday Travelling through China via the bullet train then onto Hong Kong Hotels perfect, b... See more

Company replied

Rated 5 out of 5 stars

I have Just got back from a 15night holiday to Thailand booked by Andy. 6 ladies of a certain age & we had a fabulous time. At the booking stage nothing was too much trouble, Andy was extremely patien... See more

Company replied


Company details

  1. Travel & Vacation

Information provided by various external sources

eShores specialise in luxury tailor-made and multi centre holidays. Any destination and itinerary possible - best prices guaranteed!


Contact info

  • Manchester Road 818, OL11 3AW, Rochdale, United Kingdom

  • eshores.co.uk

5.0

Excellent

TrustScore 5 out of 5

815 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(815)

223 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trip to Istanbul and Cappadocia

Nick was extremely helpful. We explained what we wanted and he came up with a suggested itinerary . Later we had to change our dates but this wasn’t a problem. The trip went smoothly , the taxi pick ups from airport to hotel and back were all on time . The hotels were clean and friendly and gave us a lot of local knowledge . Very pleased with everything

7 October 2025
Unprompted review
eShores logo

Reply from eShores

Hi Janet, thank you for your kind review. We're pleased to hear that you found Nick so helpful and had a smooth trip to Turkey. We hope we can help with your next holiday. The eShores Team

Rated 5 out of 5 stars

Perfection.. 100% recommend

Chris and Eshores were absolutely amazing.
From the start he found us a better holiday and price than trail finders, and made the booking process smooth easy. He allowed us to put a smaller deposit initially which was super helpful.
When it comes to the actually holiday what can I say.. it was an absolute dream.
Chris recommended the Gondwana game reserve and it was absolutely perfect. The most amazing safari experience mixed with luxury and relaxation.
We had never done this type of holiday before and I am so glad we have found Chris and Eshores now, as we will 100% use them again in the future.
Thank you for making our honeymoon a dream come true! Xx

30 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Colleen, thank you for taking the time to share your experience and all your kind words about Chris. We're so pleased you had such an amazing honeymoon and that you enjoyed your safari so much. We hope we can help with your next adventure. The eShores Team

Rated 5 out of 5 stars

Serengeti and Zanzibar

We booked a 12-night safari trip to Serengeti and Zanzibar — and what an experience it was!

From the very start, Chris was absolutely amazing. His attention to detail, responsiveness, and ability to tailor the itinerary to suit our interests made a huge difference. Every element of the trip felt personal, thoughtfully curated, and unique.

The Ngorongoro Coffee Lodge was a true highlight — breathtaking and far beyond what we had imagined. The setting, comfort, and atmosphere were all outstanding, making it feel like a hidden gem in the heart of nature.

We were also incredibly impressed by the accommodations in the middle of the Serengeti. Honestly, we had set our expectations low considering how remote it is, but we were blown away. The lodges were comfortable, well-equipped, and offered such an authentic yet luxurious experience — it felt surreal waking up to the sounds of the wild while still enjoying modern comforts.

Zanzibar offered the ideal wind-down at the end, with its beautiful beaches and laid-back charm.

This was truly a once-in-a-lifetime journey, and we can’t thank Chris enough for making it so unforgettable. Highly recommended!

6 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Ruksana, thank you for taking the time to share your experience and all your kind words about Chris and the team. We're so pleased to hear how much you appreciated the help Chris provided and that you enjoyed your safari so much. We hope we can help in the future with many more holidays. The eShores Team

Rated 5 out of 5 stars

We had not used Eshores before

We had not used Eshores before, but came across them as a good travel agency to use to sort out our recent Egypt trip.

They were excellent. Claire is wonderful. So friendly, patient and reassuring. We have just come back from our trip. All details were great. Suggestions of hotels in Cairo and Luxor excellent. Would thoroughly recommend them. Lovely to come across a true independent agency.

25 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Nigel, thank you for your review and your kind words. We're pleased to hear that you were so happy with the service Claire provided and that you had a great trip. We hope we can help you with your next holiday. The eShores Team

Rated 5 out of 5 stars

Nothing is too much trouble

Nick at eshores has now planned four holidays for us, all of which have been outstanding! We have done comprehensive tours of Egypt, Madagascar, Borneo and one lazier holiday to Kerala and Goa in India. Every holiday has been meticulously organised and perfectly implemented. I think we have had great value for money too. Hotels are tailored to what we like, adjustments made to itineraries until we are happy. I cannot fault this company. If you want to do a private tour to somewhere a bit different, see what they can offer.

23 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Li Fi, thank you for taking the time to submit a review and share your feedback about all your trips. It sounds like you've had some amazing holidays, we're pleased Nick was able to help and that you've been so happy with the service he's provided. We look forward to helping you with your next adventure. The eShores Team

Rated 2 out of 5 stars

Poor customer service

Unfortunately e-shores sell a great holiday in theory but their follow up support and customer care is sadly lacking when problems arise. We booked a three centre trip to Italy which included train and taxi transfers as we do not travel well on coaches. These arrangements were altered after we had paid the balance, resulting in no train transfers at all and having the extra expense of taxi fares to coach pick up points, which we accepted. We then encountered an issue in Naples due to lack of advance communication and precise information, incurring further expense and stress for us at the time, however fully expecting to be reimbursed at least in part by e-shores as a matter of good customer relations. On our return home however our communication with e-shores was extremely negative, with demands for evidence from us to back up our request for reimbursement (not a huge amount for them in relation to the cost of the holiday) and point blank refusal of any refund, as if the issues we encountered were entirely our own fault. We feel that our issue could have been dealt with quite simply on our return home, resulting in satisfied customers who would book again, but having been left disappointed and frustrated felt the need for this negative review as a warning to other travellers.

24 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Ruth. We’re sorry you were left feeling disappointed with our service. We offered the option to switch to coach travel as work on the train line meant this was quicker and more direct — but it was entirely optional, and there were no additional costs involved. Regarding the taxi in Naples, we’re sorry you were approached by someone else and thought it was our driver. Our driver tried calling and messaging to locate you, but as your phone was off he was unable to reach you. We’ve also tried to contact you by phone since your return to discuss what happened, and we’ll try again to go over your points directly. The eShores Team

Rated 5 out of 5 stars

eShores the only company to book with for that perfect holiday

Chris our travel expert certainly knows his job. Second time he has planned and booked a holiday for us ....both times everything has run so smoothly and the accommodation he has recommended has been amazing. E.shores definitely offer top quality service, by professional staff, at unbeatable prices
Albania was amazing and the route chosen by Chris at eshores made sure we saw a varied and enjoyable route around the country. First two nights in Tirana, the capital...then 2 nights BERAT in the mountains , one of the most beautiful places I have ever visited. Followed by two nights in Gjirokaster, very pretty and so different. We then went to Saranda on Albanian riviera...great base to explore the coast. He recommended we added 4 days in Corfu at the end of our holiday...40 minutes by fast ferry and the perfect way to round off our holiday in the amazing hotel mythos palace resort, where the all inclusive buffets are the best I have ever experienced. Hotel amazing, staff so friendly and eager to help and always a smile.
Thank you e.shores for another perfect holiday, with no hassle and peace of mind knowing everything will go to plan.
Looking forward to planning my next holiday with Chris and eShores.

21 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Rene, thank you for taking the time to write a review and all your kind words about Chris and your experience. We're so pleased you had a great time in Albania and Greece, it sounds an amazing trip and we hope we can help with holiday number 3. The eShores Team

Rated 5 out of 5 stars

Our third holiday booked via eShores…

Our third holiday booked via eShores and yet again delighted with our trip. Accommodation excellent, transfers seamless. Our go to travel agent. Thank you.

13 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Kari, thank you for trusting us with 3 holidays and your kind review. We'll look forward to helping you with holiday number 4 . The eShores Team

Rated 5 out of 5 stars

Fantastic holiday in Bangkok,koh…

Fantastic holiday in Bangkok,koh Phangan and Koh Samui👍🏼 Andy arranged the whole trip and couldn’t fault any of it. Thank you we will definitely e in touch for our next trip away.

5 October 2025
Unprompted review
eShores logo

Reply from eShores

Hi Andy & Rhoda, thank you for your review and we'll look forward to helping you with your next adventure. The eShores Team

Rated 5 out of 5 stars

Andy

Andy, once again excelled himself, he arranged our 2 week trip to Thailand, everything was seamless from start to finish and it made it a truly awesome trip, we will be back to discuss our 2026 holiday with him soon!!

19 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Raymo, thank you for your review and kind words about Andy. We're pleased you had such a great trip to Thailand and look forward to helping you with your next adventure. The eShores Team

Rated 5 out of 5 stars

Perfectly organised holiday in every way

Our 2 centre holiday to Rome and Sorrento was perfect. Nick from eshores organised it all very professionally. From the air and rail tickets to the hotels and transfers everything ran smoothly. I will definitely use eshores next time we want a wonderful holiday organising. Thank you Nick!

13 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Carolyn, thank you for your review and kind words. We're pleased you were happy with the service provided by Nick and that you had a great time in Italy. We look forward to helping you with your next adventure. The eShores Team

Rated 5 out of 5 stars

Once again another fabulous trip…

Once again another fabulous trip organised by Michelle at Eshores.
We went to South Africa for a Safari and the accommodation, game drives and food was absolutely amazing.
We then flew to Mauritius from S.A for a relaxing beach holiday which was definitely needed after the Safari with early morning and evening game drives every day.
However, we did have a minor problem with the hotel whilst in Mauritius and I informed Michelle who was quickly on the ball helping to sort it out. (The problem was in no way the fault of Eshores) The problem was resolved and we thoroughly enjoyed our holiday.

10 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Wendy, thank you for your lovely review. It's great to hear you had an amazing time in South Africa and Mauritius and were pleased with everything Michelle did to help. The eShores Team

Rated 5 out of 5 stars

Andy from eshores organised an…

Andy from eshores arranged an itinerary for us around Malaysia and Singapore. Everything was very well organised from getting all the paperwork to enjoying the holiday. Very flexible too with some last minute changes for one of the hotels booked and some refund getting handled very promptly. Would definitely use them again in future.

12 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Sandrine, thank you for your kind review, we're pleased you had a great experience and holiday to Malaysia. We hope we can help again in the near future. The eShores Team

Rated 5 out of 5 stars

South Africa Multi centre holiday

Just back from our 3rd trip organised by Andy and the Eshore team. Had an amazing time in South Africa, Cape Town, Victoria Falls, Private Game resort and then Dubai, everything well organised as always. The hotels were fabulous, all transfers and flights no hassle, would highly recommend this company. Look forward to booking next years holiday. Massive thanks to Andy for all your recommendations and advice

13 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Jon & Vic, thank you for your review. We're pleased you had a great time in South Africa and we're happy with the help Andy provided. We'll look forward to helping with your next adventure. The eShores Team

Rated 5 out of 5 stars

3 centre Italian trip

Just back from our 2nd 3 centre holiday organised by Dave and the Eshores team. All the transfers were easy and the accommodation was really central in each location and fulfilled our criteria. We definitely will be booking with eshore again as they go above and beyond to help with information and planning whilst keeping the trip in budget.

29 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Katherine, thank you for your kind review. We're pleased you found Dave so helpful, and had a great trip. We will look forward to helping with your next holiday. The eShores Team

Rated 5 out of 5 stars

This is the first time i have used them…

This is the first time i have used them and won't be last, this was for a multi destination to Kula Lumpur Bali and Singapore.
Laura was who helped me put together flight hotel all the transfers. she advise where it would be best for us to to stay as my concern was we over 60's and my partner who has health issues( nothing serious but was concern). she helped from beginning until later when we had change of mind on the hotel we picked. For her no issue, gave me 3different choice with different prices which she changed it just less than 4 weeks before we flew out. Thank you very much Laura for all your help until next time 😊

6 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Ranjan, thank you for sharing your feedback and your kind review. We're pleased Laura was such a help and that you had a great time travelling around Asia. We'll look forward to hearing from you about your next adventure. The eShores Team

Rated 5 out of 5 stars

Great company!

First time using this company and it definatly won't be the last! We had a fabulous holiday to Zanzibar And Dubai with the help of Hannah. Everything included that I asked for flights, hotels, transfers. We had no problems at all. We cant wait to book our next!

13 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Lucy, thanks for your review and we're pleased to hear that you had a great time in Zanzibar and the UAE and were happy with the help you got from Hannah. We'll look forward to helping you with your next adventure. The eShores Team

Rated 5 out of 5 stars

Great customer service

We used eShores for the first time for a two destination trip to Northern Spain. They created the package we wanted, including transport to and from the airport as well as an internal transfer. We were delighted with the service - from initial communication to follow up calls. Everything was as we expected and we had a lovely stress free break. We were particularly impressed with the car transfers - the drivers contacted us well in advance to confirm times and locations. It was lovely to receive the printed documentation in advance as well as the follow up call to asking the holiday was. The customer service has been exceptional with prompt responses to any queries. I would definitely use eshores again.

10 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi AW, thank you for your review and all your kind comments. It's great to here how pleased you were with the service you received and hat everything went smoothly with your trip to Spain. We look forward to helping you with your next adventure. The eShores Team

Rated 5 out of 5 stars

South Africa Fly Drive & Safari

This was the second holiday we had booked via eShores. The holiday was a fly - drive trip to South Africa taking in Cape Town, Stellenbosch, Hermanus, The Gondwana Game Reserve, Franschhoek and back to Cape Town. Chris handled all the questions and enquiries positively (thanks Chris) and enabled us to change the itinerary as and when required prior to departure.

11 September 2025
Unprompted review
eShores logo

Reply from eShores

Hi Anton, thank you for your kind review. We're pleased Chris was able to help put together a great holiday to South Africa for you and we hope we'll be able to help you with holiday number 3 very soon. The eShores Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look