eSalon Reviews 

664
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

For me the best solution, the color is really nice. I have braun dark hair with gray hair that i have to cover every months. It is a good quality for the price, I try 2 different colors. And It cover... See more

Rated 3 out of 5 stars

I'm not satisfied. The color is dull, pale and starts to wash out very quickly. Text mit deiner Kamera übersetzen I have stopped further orders. Qu

Company replied

Rated 5 out of 5 stars

GLS delivered my color in a great time, the color was still light as should be and my hair got great grey cover this time. This order was a great experience! Happy customer!

Rated 5 out of 5 stars

This is such an easy and seamless process. The color match is amazing and got exactly what I was looking for.

Company replied

Company details

  1. Beauty & Well-being

Written by the company

Hier bei eSalon glauben wir, dass du niemals in eine Schublade passen solltest – deshalb bauen wir sie für dich. Unsere preisgekrönte Coloration ist eine echte Maßanfertigung und wird von einem Team aus erfahrenen Friseurprofis in Deutschland nur für dich zusammengestellt. Ähnlich wie im Salon, beginnt jede Farbe mit einer individuellen Beratung. Mit unserem Quiz lernen wir dich und deine Farbziele besser kennen und können so eine Farbe finden, die genau zu dir passt. Von deinem Namen auf der Flasche bis hin zu den personalisierten Anweisungen, revolutionieren wir den Heimcolorationsmarkt und begleiten dich bei jedem Schritt deiner Farbreise. Egal, ob du deinen Farbton anpassen möchtest (unsere patentierte Anpassungstechnologie kann deine Haarfarbe bis auf ein Viertel eines Farbtons anpassen) oder herausfinden möchtest, wie du die beste Grauhaarabdeckung erzielst, unsere Expert:innen sind immer für dich da.. Es ist diese Liebe zum Detail, die uns bereits sieben Allure Best of Beauty Awards und drei Readers' Choice Awards beschert hat. Darüber hinaus konnten wir mehr als 310.000 einzigartige Farbkombinationen in Salonqualität zusammenstellen und über 12.2 Millionen Bestellungen an Kund:innen in Nordamerika, Großbritannien, Europa, Neuseeland und Australien auf den Weg bringen. Zusätzlich zu unserem preisgekrönten Color Set bieten wir professionelle Haarpflegeprodukte (wie Shampoos, Conditioner, Styler und Haarmasken), vom Salon inspirierte Accessoires (wie Farbpinsel und Umhänge) und ein innovatives Farbsystem (wie Tonkorrekturen und Balayage-Strähnchen für zu Hause). Wende dich noch heute an unsere Friseurprofis und erhalte deine ganz persönliche Maßanfertigung.


Contact info

  • Jefferson Boulevard 10361, 90232, Culver City, United States

  • esalon.de

4.6

Excellent

TrustScore 4.5 out of 5

664 reviews

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4.6

All reviews

(664)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is such an easy and seamless…

This is such an easy and seamless process. The color match is amazing and got exactly what I was looking for.

30 October 2024
eSalon logo

Reply from eSalon

Larissa - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!

Rated 5 out of 5 stars

Perfect Haircolour

Perfect Haircolour. Perfect Service.

9 October 2024
eSalon logo

Reply from eSalon

Hello Birgit,

Thanks so much for your feedback!

We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!

Rated 5 out of 5 stars

Very nice customized approach and…

Very nice customized approach and always asking for feedback.

4 July 2024
eSalon logo

Reply from eSalon

Hanna - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!

Rated 3 out of 5 stars

I'm not satisfied.

I'm not satisfied.
The color is dull, pale and starts to wash out very quickly.

Text mit deiner Kamera übersetzen
I have stopped further orders.
Qu

1 May 2024
eSalon logo

Reply from eSalon

Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!

Rated 5 out of 5 stars

Happy

i am so happy with this shop and very satisfied with the quality of the hair color

4 June 2021
Rated 3 out of 5 stars

i want to change colour

i want to change colour, was not possible.
i want to stopp my Abo, was not possible.

4 June 2021
eSalon logo

Reply from eSalon

Manuela Siebzehnrübl - Thank you so much for the feedback. We apologize for the inconveniences. Please contact support@esalon.de for further assistance. We are always happy to help in any way we can.

Rated 5 out of 5 stars

Great color

For me the best solution, the color is really nice. I have braun dark hair with gray hair that i have to cover every months. It is a good quality for the price, I try 2 different colors. And It covers well my gray hair, the intructions are simple. Delivery is slow sometimes, i guess because the product doesn’t come from germany directly. But when i had a problem, mostly with delivery during the corona lockdown and the brexit, the customer service was good and react fast. Nothing really to complain.
Suggestion… will be nice if there was a option for bio coloration. I’m pregnant and still use the color because i don’t have time to go to a salon or to spend crazy money to do my color, and i can do it myself. But on my first pregnancy i was using bio coloration for my hair. I think this will be great if there was the option.

4 June 2021

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