Very interesting and informative. Easy to understand, and open to any questions. I am sure this will assist greatly with DSE assessments for Stantec
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See what reviewers are saying
Fantastic service. After my chair was installed, Martin (who installed the chair), identified that the gas strut was too small and came back a month later to replace it. After that was done it tu... See more
Company replied
It did look like it was going to be a long day, but it actually past in the blink of an eye. An enjoyable course with great presenters.
Company replied
Kevin, delivered and installed my chair this morning. He explained everything that I needed to know and then took me for a test drive, ensuring I could work all the controls myself, before leaving me... See more
Company replied
Company details
Written by the company
Osmond Ergonomics & Wellbeing specialise in supplying ergonomic furniture, including ergonomic chairs, sit-stand desks and ergonomic accessories, along with workplace wellbeing solutions, including assistive technology, assessment services, coaching and training. Everything we do is about the outcome. We focus on preventing and managing musculoskeletal issues, improving posture, and enhancing productivity through tailored support. Our Customer Service team has a reputation for delivering an outstanding customer experience. With over 30 years of experience, they can answer almost any query you have - or will know someone else that can. New customers come to us for knowledge and stay because of our product portfolio, outstanding customer service delivery and dedicated after-sales support. We are is the UK’s most transparent, reputable and knowledgeable provider of innovative products and services to improve workplace wellbeing and productivity.
Contact info
Johnson Road 21, BH21 7SE, Ferndown Industrial Estate, United Kingdom
- 0345 345 0898
- info@ergonomics.co.uk
- ergonomics.co.uk
I god send
I god send. I've been struggling with my shoulder and this keyboard really helps we to have enough space between to enjoy typing again. Great product.
2 January 2024
Reply from Osmond Ergonomics
Hello Adelphine. Thank you for your great comment. We are delighted that your new keyboard has made such a difference. We hope you continue to enjoy using it and if we can ever be of further assistance, please just let us know. Best wishes Charlie Rose Customer Services Team
Great experience
Martin was lovely and showed me how to use all the equipment really well, he was patient and kind. Also he coped really well with our barky dog!
13 December 2023
Unprompted review
Reply from Osmond Ergonomics
Hi Gema. Thank you for your great feedback. Martin is indeed lovely ... and he likes dogs! I hope you're really happy with the new equipment. If we can be of further assistance, do let us know. Wishing you a very merry Christmas and New Year! Charlie Rose, Customer Services Team
Reply from Osmond Ergonomics
Hi Robin. Thank you for your feedback and 5-Star recommendation. We're delighted you've had such a positive experience of our service. We look forward to being of assistance again. Best wishes, Charlie Rose Customer Services Team
Chris did a great job on my desk and…
Chris did a great job on my desk and chair set up. Would definitely recommend
19 October 2023
Unprompted review
Reply from Osmond Ergonomics
Hello Samantha. Thank you for the 5 Stars and your recommendation. Chris will be delighted with your feedback - as we all are! Enjoy using your new desk and chair! Best wishes Charlie Rose Customer Services Team
Chris from Osmond…
Chris from Osmond carried out my assessment and the installation of my ergonomic desk and chair set up. Chris was very knowledgeable and took the time to do the assessment at home and the installation at university, I would definitely recommend Osmond based off my experience. Thank you
18 October 2023
Unprompted review
Reply from Osmond Ergonomics
Hi Khalid. Thank you so much for your great review. Chris is excellent. He's one of our most experienced consultants and always goes the extra mile for our customers. I will pass on your comments to him - he'll be very happy that you had such a positive experience of our service. I hope you'll really enjoy, and feel the benefit of, your new desk and chair. With best wishes Charlie Rose, Customer Services Team
Incredible, friendly, knowledgeable service.
Osmond Ergonomics were incredibly helpful and attentive throughout the entire process of ordering, delivering, and installing my equipment. Martin explained everything to know about my equipment, especially my chair, very thoroughly and clearly and I am overall just so very impressed and appreciative of the amazing service I experienced from the company as a whole and Martin as an individual on the installation. Many, many thanks. I would recommend this company 100%!
12 October 2023
Unprompted review
Reply from Osmond Ergonomics
Hello Seren. I am so sorry for the late reply to your excellent review and recommendation. We are so pleased that you felt you had 'amazing service'. It's what Osmond Ergonomics is all about - and Martin is one of our most experienced and knowledgeable consultants who always gives 110% to our customers. He'll be delighted at your feedback. We hope you'll enjoy using your new equipment. If we can be of further assistance, do let us know. Thank you again for your lovely comments. With best wishes Charlie Rose, Customer Services Team
Being chased for a review but..
Being chased for a review but... Still haven't had any contact to arrange delivery. Can you confirm when it will be delivered? Customer service were less than helpful.
20 September 2023
Reply from Osmond Ergonomics
Julian, thank you for this feedback. Please accept my apologies that your experience has not been as smooth as it should have been so far. The feedback emails are automated and currently sent out a set number of days after an order is placed on the website. Following your comments we are exploring options to change this for any future orders that will take more than a couple of days to be delivered. We will also review our communication process to ensure customers are made fully aware of any relevant timescales. I believe you have spoken to one of my colleagues and your delivery/installation visit has now been provisionally agreed. Please do let us know if you need anything further. Sorry again for any inconvenience caused. Maxine Theobald, Customer Service Manager
Happy installation
Martin was professional and courteous and gave me good advice on adjustments to help with my back issues.
13 September 2023
Unprompted review
Reply from Osmond Ergonomics
Hello Shams. Thank you for your kind comment. Martin is brilliant! He'll be very pleased you had such a positive experience of our service. I hope you really feel the benefit of your new equipment and that it eases your back. Best wishes, Charlie Rose Customer Services Team
I love my desk and chair
I love my desk and chair. Great equipment indeed.Martin was brilliant. He explained everything and made sure it was set up to my satisfaction. Highly recommend the service. Been sitting on my chair most of today, very comfortable. I am well pleased with the equipment and service I received today. Thank you Martin Webb for excellent service 😊
5 September 2023
Unprompted review
Reply from Osmond Ergonomics
Hello Quanitah. Thank you so much for your great review and recommendation. We love that you love your desk and chair! Osmond always prides itself on providing excellent products and exceptional service - and Martin is absolutely one of our best and most experienced consultants! I will pass on your comments to him, he will be delighted that you are so happy with the service you received. Enjoy using your desk and chair. Best wishes, Charlie Rose Customer Services Team
Marvelous
Kevin was absolutely lovely, and explained everything clearly and made sure I was happy with everything. The equipment I received is great, and I'm in love with the chair provided. I can feel a difference after just one day. Nothing but good things to say. 10/10.
1 September 2023
Unprompted review
Reply from Osmond Ergonomics
Hi Laura. Thank you for your delightful feedback. We have to agree with you - Kevin is absolutely lovely! He's one of our most experienced consultants and always goes the extra mile for our customers. We are so pleased that you love your chair - it makes such a difference to comfort and posture - so important especially if you spend a lot of time at your desk. Long may the love continue!! Do contact us again, if we can be of further help. Best wishes, Charlie Rose Customer Services Team
Great furniture,!great service
Great furniture, better than expected. Kevin was great, very thorough and set the whole workstation up to suit my needs. Highly recommend.
31 August 2023
Unprompted review
Reply from Osmond Ergonomics
Hello Cass. I apologise for the delay in replying to your lovely feedback. Kevin is great and always does his very best for our customers. He'll be delighted that you are so pleased with everything. I hope you enjoy using your new work station. Do let us know if you need anything more. Best wishes Charlie Rose Customer Services Team
Exactly as described
23 August 2023
Reply from Osmond Ergonomics
Hello Stuart. Thank you for the 5 star rating and positive comment. We hope you enjoy using your equipment. If we can be of further assistance, just let us know. Best wishes, Charlie Rose Customer Services Team
Reply from Osmond Ergonomics
Hi Ross. Thank you for your 5-star rating and feedback. We're delighted you had such a positive experience of our customer service. We hope we can be of assistance again in the future. Best wishes, Charlie Rose Customer Services Team
Great service
Great service. Martin Webb did an excellent job of the installation. He took his time to thoroughly explain how each of the equipment works. Great guy, indeed!
28 June 2023
Unprompted review
Reply from Osmond Ergonomics
Hi Marshia. Thank you for your great comment. We're very pleased you're so happy with our service. Martin's one of our most experienced consultants and always goes the extra mile for our customers. As you say, he is indeed a great guy! We hope you'll enjoy using your new equipment. If we can be of further assistance, please let us know. Best wishes, Charlie Rose Customer Services Team
A great experience
Staff are super friendly and the service was great. They are keen to “get it right” for you as an individual.
A little longer than anticipated for install but worth the wait. I love the set up and it will really help me.
Martin Webb came and did the install - he was lovely. What a great member of staff you have!
27 June 2023
Unprompted review
Reply from Osmond Ergonomics
Hello LM. My apologies for the delay in responding to your lovely review. We always strive to 'get it right' for every customer. Making sure our customers are completely happy and comfortable with our service and our product is what drives us all at Osmond. I'm so glad we got it right for you. You are totally right - Martin is lovely and a great asset to Team Osmond! I will pass on your comments to him - he'll be delighted. If we can be of further assistance, just let us know. Best wishes Charlie Rose Customer Services Team
Wonderful experience
Extremely helpful and very polite, explained everything in detail and set everything up. Helped me adjust everything perfectly. Wonderful person to talk to as well (thank you Martin), thank you so much, made my day.
16 May 2023
Unprompted review
Reply from Osmond Ergonomics
Hello Selale. Thank you so much for your lovely comment. We have to agree - Martin is wonderful! We are extremely lucky to have him. He's one of our most experienced consultants and is a great asset to our company. We're delighted that you had such a positive experience of our service. I will pass your review on to Martin - that will make his day too! If we can be of further help, just let us know. Best wishes, Charlie Rose, Customer Services Team
On time and very professional
On time and very professional. All garbage waste collected. Ergonomic recommendations provided and very useful. Thank you
18 April 2023
Reply from Osmond Ergonomics
Hello Julian. Thank you for your review and your 5-star rating. We always strive to deliver the very highest level of customer care - it really is our motivating force. We're delighted that you had such a positive experience of our service. Do contact us again, if we can be of further assistance. Best wishes, Charlie Rose Customer Services Team
Highly Dependable
Straightforward order process, updates and delivered by a quality shipment courier on time.
I ordered the accuratus curved keyboard which is a perfect keyboard to use with my small hands.
6 April 2023
Reply from Osmond Ergonomics
Hi Cindy. Thank you for your review and 5-star rating. We always strive to give the very best customer service - we are delighted that you had such a positive experience. The Accuratus keyboard is a great piece of equipment. We hope you enjoy using it. Please contact us again if we can be of further assistance. Warm wishes Charlie Rose Customer services Team
No instructions and slight defect
There should have been instructions on how to put the Motus 6000 together, which would have saved us considerable time. We managed to work it out and really like the desk. After assembly we did notice the corner of the desk was slightly damaged but we decided we could live with it as we didn't want to take the whole thing apart, even though we were offered a replacement by an excellent customer services agent. Other than that, it looks really classy, and the push button is easy to use. I would have given it 5/5 had it come with instructions (which there are, we were just unlucky to not receive ours) and no defect, however, the customer service was great.
22 March 2023
Reply from Osmond Ergonomics
Thank you for your feedback.
Please accept our apologies that no instructions were included with your desk - they should have been. We have now changed our procedure so that anyone who orders the Motus 6000 will be sent a link to a 'How to Assemble Your Desk' video to avoid any future recurrence of this issue. I have also emailed this to you for information - sorry it is too late to assist with your desk assembly.
In respect of your damaged desk top, we are more than happy to arrange a warranty replacement. We wouldn't need the faulty one returned, it can just be disposed of.
I have contacted you you directly to get this sorted. Maxine Theobald, Customer Service Manager
Kevin Elkins, great customer service!
Kevin Elkins delivered and helped set up the ergonomics equipment needed. He was very polite and helped to walk me through the positioning of the chair and how to ensure it suits me. He is very knowledgeable and even noticed during the walkthrough the need for further assistance and was able to sort this instantly for me. Thank you Kevin!
17 March 2023
Unprompted review
Reply from Osmond Ergonomics
Hello Tom. Thank you for your review. Kevin is brilliant! He knows our products and equipment so well and always ensures the customer is confident with using it. I will pass on your comments to him - he 'll be delighted. If we can be of further assistance, just let us know. I hope you enjoy your new chair. Charlie Rose, Customer Service Team
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