E.R.E Property Group Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the entire process smooth and easy to understand. Many highlight the exceptional customer service, noting that the team is proactive, committed, and readily available to answer questions and address concerns. The efficiency and clear communication from the team are frequently mentioned as key factors contributing to a positive experience. However, some people were dissatisfied with the communication regarding transactions, wishing it had been more proactive. Additionally, one reviewer mentioned an issue with a refund request being ignored, leading to a feeling of being disregarded after the initial transaction.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive. Many reviewers highlight the professionalism, transparency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's... See more

Response time

People report positive experiences with response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought an investment property and we were a little cynical over the deal. They answered every question we had lots of times over a long period as we did our due dilligence on the deal. They we pati... See more

Rated 5 out of 5 stars

We recently concluded our purchase of an apartment through the super professional ERE Property team. Jake Daniels and Gabriella Mercer are a fabulous team that navigated us through all the complexitie... See more

Company replied

Rated 5 out of 5 stars

The team were very willing to adjust to suit my needs exactly whenever I voiced a concern. It seemed nothing was too much for them to do when needed. Between the control of Shannon, the sales guidance... See more

Rated 5 out of 5 stars

We work with ERE property through being their preferred mortgage broker assisting their clients with securing finance for there purchases. The team have been great to work with, In particular Gabrie... See more


Company details

  1. Property Investment
  2. Apartment Rental Agency
  3. Investment Company
  4. Investment Service
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

E.R.E Property Group offer clients secure UK property investment opportunities. We also make portfolio management & lettings easy for UK & HK landlords. As a business, we pride ourselves on being experts on the countries and buy-to-let properties that we market. We are experts in sourcing property in key UK regional cities, outside of the London market that offer excellent entry prices and good yields. We never take anything for granted and we conduct thorough due diligence on every property we sell. We believe in relationships and we appreciate that investing in buy-to-let property via E.R.E property needs to be based on trust, so we have regular meetings and site visits with developers. These beliefs and standards are at the very centre of everything we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Service

Hannah was so helpful and really went above and beyond to get our clients the best possible deal. They are absolutely thrilled. Thank you, Hannah :)

16 March 2021
Unprompted review
Rated 4 out of 5 stars

Appreciation to ERE Property for assistance

As a first tme investment property buyer in uk, I have been impressed with the professionalism of ERE Property. Sharon
pBarlow & her Sales Progressing team has helped me progressing the transaction efficiently which resulted in the exchange of contract within short time. Thank you!

15 March 2021
Unprompted review
Rated 5 out of 5 stars

Happy first time buyer

As a first time buyer Sharon, Robert and the ERE team helped make the daunting process of buying a property incredibly straight forward for me. Ready to assist at any time of day either through phone, mail and even WhatsApp! Many thanks 🙏
James

11 March 2021
Unprompted review
Rated 5 out of 5 stars

It’s not always simple and…

It’s not always simple and straightforward when buying a property in the UK. That’s why ERE can help. Both Robert and Sharon are very attentive. Once you have reserved a property, Sharon will closely follow-up with you all the way during the conveyancing process until the contract is exchange. She will also liaise with the appointed solicitor and that can be a massive relief.

24 February 2021
Unprompted review
Rated 5 out of 5 stars

Sharon is great =]

Sharon has been very helpful throughout the process, I have now exchanged and pending complete. Hope it all goes smooth as well.

12 February 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review. It is very much appreciated.

Rated 5 out of 5 stars

ERE has been a great agency so far and…

ERE has been a great agency so far and frankly a good investment. Robert and his assistants did a fantastic job.
We had to deal with a terrible solicitor and ERE was very helpful in dealing with the matter. In fact, me and my gorgeous girlfriend are looking at getting a second one from ERE.

26 January 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Jean-Christophe, Thank you very much for your review. We are very pleased to hear how satisfied you are with ERE.

Rated 5 out of 5 stars

Fantastic Service

Dealt with Hannah Robinson for the first time recently and she has been nothing more then outstanding. Always going the extra mile for me. Even when it may be out of her work hours! Hannah is a Friendly, genuine person who is a pleasure to work with. This won’t be the last time I work with Hannah she has been nothing short of excellent! 5 Stars!!!

15 January 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Jakob,
Thanks for your review and taking the time to write it - we really appreciate it and are very glad to hear how pleased you are with the service provided to you by Hannah. We will pass on your comments to Hannah. Thanks again.

Rated 5 out of 5 stars

We have bought several properties from…

We have bought several properties from ERE and found them to be very professional and helpful throughout the whole pleasurable experience.

Robert has become a good trusted friend and Helen the MD runs a very efficient company .

15 January 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thanks Ian. We appreciate you comments and hearing how pleased you are with the service provided by ERE.

Rated 5 out of 5 stars

Sharon is super helpful when I was…

Sharon is super helpful when I was entirely stuck with those unprofessional legal services re completion documents, she provided great assistance and peace of mind to me as a overseas buyer living in different time zone. Much appreciated Sharon’s great efforts.

28 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Many thanks for your review. We will pass your comments to Sharon. Thanks again.

Rated 5 out of 5 stars

Hannah was amazing at looking after…

Hannah was amazing ng n looking after my property needs, nothing was too much hassle. Hannah worked tirelessly from him to ensure a move could happen in a good time frame. I really appreciated her help and found her lovely to work with.

21 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Carrie, Thank you for your review. We really appreciate you taking the time to write it and will pass your comments to Hannah.

Rated 5 out of 5 stars

Have been working with Robert and his…

Have been working with Robert and his team such as Samantha and Sharon for over a year. They always provided us useful advices promptly responses. They are so reliable and I definitely will recommend it to others.

19 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review. We appreciate you taking the time to write it and will pass your comments to Robert, Samantha, Sharon and the team.

Rated 5 out of 5 stars

I’ve been working with Robert Medd…

I’ve been working with Robert Medd based out of HK. The service has been fantastic and Robert knows a multitude of opportunities of different sizes and in different areas to ensure you get the right fit. The team in the UK have also been extremely helpful throughout my experience with ERE. I would really highly recommend.

18 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Toby, Thank you for your review - we really appreciate your comments and your recommendation.

Rated 5 out of 5 stars

ERE Make it easy

I always wanted to invest in property, but living abroad I needed an agency who would take care of everything for me. Sharon & Sam at ERE take care of most things for me and are always quick to respond.

17 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thanks Kathy - we appreciate you taking the time to leave a review and we will pass your comments to Sharon and Sam. We are happy to hear that ERE has helped you with your property investment and taken care of things for you.

Rated 5 out of 5 stars

Very good experience with ERE Property

I got to know ERE Property thanks to a friend in Hk which has bought a flat through Robert Medd.
I'm glad to say that the experience is been very good with plenty infos about the properties, Robert is been always honest, transparent and available to all my queries even despite the current global situation!!

17 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you Mario - we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Having worked with Sharon and Sam for…

Having worked with Sharon and Sam for over a year, they are an absolute pleasure to deal with. They are always professional, knowledgable and approachable, and I very much look forward to continuing our partnership.

16 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you Molly - your comments are much appreciated and will be shared with Sharon and Sam. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Enjoy your home without hassle...

I'm a tenant with ERE and have always found it hassle free. I don't have much need to contact them, but when I do I deal with James who is a great Property Manager - deals with any issues fairly and very quickly, always communicative and understanding of the needs of tenants so you can enjoy your home without hassle. Lovely team, highly recommend.

16 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review Graham - it's good to hear how pleased you are with the service provided to you by ERE. Your comments will be passed on to James and the team. Thanks for taking the time to leave us a review - it's much appreciated.

Rated 5 out of 5 stars

Happy with my experience at ERE

Happy with my experience at ERE. I'm on my third property and so far it's been hassle free and very clear at every step. Excellent communication and feel very well taken care of as a client. Would recommend their services

16 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you Alessio - we really appreciate your comments and are glad to hear you are so happy with the property investment services provided by ERE.

Rated 5 out of 5 stars

I've had a wonderful experience with…

I've had a wonderful experience with ERE Property. They have been proactive, communicative and dilligent in helping me with my property investment journey.

Highly recommended!

16 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thanks David - we appreciate your comments.

Rated 5 out of 5 stars

Very good service

Very good service. I would not hesitate to recommend ERE to friends!

16 December 2020
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your comments. They are appreciated.

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