I initially had some issues with the reservation of an appartment and contacted the Spotahome team for help. They responded really quickly and helped me find a solution. I'd like to thank Trini and Je... See more
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See what reviewers are saying
very confusing booking process. i dont know why i also have to upload my data to Spot a home. Additional Problem: i have requested a flat in Bilbao via erasmusu. i have uploaded all the necessary docu... See more
German: Ich hatte eine falsche Verrechnung, da der gesamte November 2024 berechnet wurde, obwohl nur der Zeitraum vom 22. bis zum 30. November hätte verrechnet werden dürfen. Ab Dezember hätte... See more
This is run by a company called Spotahome who are an awful, unconscionable company. The customer comes last for them; they will treat you very badly. Do not rent anything from this site. Please note t... See more
Company details
Written by the company
Erasmusu is the world's largest community of international and exchange students. We offer services for mobile students to meet all their needs.
Contact info
Calle Gutiérrez Mellado 9, 30008, Murcia, Spain
- erasmusu.com
2.9
Average
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
For us it was a great process
For us it was a great process, because we needed fast and when we saw the place we needed inmediatly one person contact us and made the reserve. We´re very satisfied. We´ll repeat if we could need it.
15 September 2022
Unprompted review
Reply from Erasmusu
Dear Susana,
Thank you so much for your review and your feedback.
We are glad to hear your experience was pleasant, our team always works hard to help our users find the perfect accommodation!
Please, do not hesitate to contact us if you need help.
Have a great day,
Elena
Erasmusu Team.
Good experience
I am satisfied with the accommodation I found here , and the Erasmusu assistance Alessandra Maluoni is very helpful ,also the Lord is nice
.
1 August 2022
Unprompted review
Reply from Erasmusu
Hi Jsjcj,
Thank you so much for your review and your words!
We are glad to hear that your experience was positive, our team always works hard to help our users and offer them the help they need.
Don't forget that you can contact us again whenever you need.
Best regards,
Elena
Erasmusu Team
The landlord has canceled the…
The landlord has canceled the accommodation so waiting for the receive the refund.
8 September 2022
Unprompted review
Reply from Erasmusu
Dear Anushka,
Thank you for your review.
We are sorry to hear your booking requests were declined. Remember you can send another booking request as many times as you like.
As we can see, we are working on the refund. You will get it back as soon as possible.
Best regards,
Elena
Erasmusu Team
fast respons
as a landlord I'm very happy with the service and response time from spotahome
8 September 2022
Unprompted review
Reply from Erasmusu
Dear Fam,
Thank you so much for sharing your positive feedback. We really appreciate your review.
All the best,
Elena
Erasmusu Team
Proper and fast help
I've been a partner for years, everything is working properly and fast. Thanks for everything!
7 September 2022
Unprompted review
Reply from Erasmusu
Dear Anett,
Thank you so much for sharing your positive feedback. We really appreciate your review.
All the best,
Elena
Erasmusu Team
Reply from Erasmusu
Dear Carmo,
Thank you so much for your review!
We are happy to hear your experience with us has been pleasant, our team always works hard to help students find the accommodation that better suits them.
We hope your daughter has an amazing experience abroad in Madrid :)
Please, do not hesitate to contact us if you need help.
Best regards,
Elena
Erasmusu Team
I was having problems getting a room…
I was having some problems getting a home because people would not answer my calls, my messages and would not show interest in proceeding with a possible contract! Finding a room in Erasmusu was definitely a releaf and a way easier process!
26 August 2022
Unprompted review
Reply from Erasmusu
Dear Luis,
Thank you so much for your review!
We are glad to hear you found an accommodation with us and we hope you have an amazing experience abroad.
Don't forget you can always contact our team if you need help.
Best regards,
Elena
Erasmusu Team.
I was never helped more thoroughly and…
I was never helped more thoroughly and efficiently !
22 August 2022
Unprompted review
Reply from Erasmusu
Dear Zino,
Thank you so much for your review and your feedback.
We are glad to hear your experience was pleasant, our team always works hard to help our users find the perfect accommodation!
Please, do not hesitate to contact us if you need help.
Have a great day,
Elena
Erasmusu Team.
My booking was deleted and now i have…
My booking was deleted and now i have no feed back from you about my refund and another flat !
6 August 2022
Unprompted review
Reply from Erasmusu
Dear Alan,
Thank you for your review. We are sorry to hear you have been having problems with your booking.
According to our system, our team has been managing your case, but one of our agents will get in touch with you as soon as possible.
Thank you for your patience and again, we are sorry for the situation.
Best regards,
Elena
Erasmusu Team
Very confusing process
I made the reservation three days ago. The answer didn’t write me back at all, I received a confirmation of payment but that’s it. My friend who made a reservation at the same time and for the same apartment (another room) got another completely different email telling her that she would have to pay the rent in euros and that the price was not the one on the website (so, not the one I paid). Why do we have different informations ? Why is the landlord not answering ?
1 August 2022
Unprompted review
Reply from Erasmusu
Dear Salomé,
Thank you for your review. We are sorry to hear you have been having problems with your booking.
According to our system, our team has been in touch with the landlord and managing your booking request. One of our agents will get in touch with you as soon as possible.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
The booking experience could have been…
The booking experience could have been smoother, we got rejected by two other landlords for seemingly no reason and that was a bit frustrating but ultimately the site was a big help in finding the right apartment
30 July 2022
Unprompted review
Reply from Erasmusu
Dear Nacsa,
Thank you for your review and your feedback.
Unfortunately, is out of our hands that owners reject booking requests from our users.
When this happens, our team is always available to help our users find a similar accommodation that suits their needs. We are very glad to hear you found the right apartment for you.
Please, do not hesitate to contact us if you need anything.
Best regards,
Elena
Erasmusu Team
I really looked for a long time for an apartment with good price and a good location
I really looked for a long time for an apartment in milan, I was looking for a good price and a good location, everything was right and I found a perfect option.
When I contacted the owner of the apartment she said that the total to pay monthly was 490 euros, I was very confused because in erasmusu the price was 390 euros. The website should specify that the total amount to pay monthly is 490 and not 390 because it's frustrating that I thought I found the perfect option but reality is it wasn't. The 100 euros for cleaning should not be mandatory and be optional to the residents. It would have been a game changer for my decision.
You should specify that kind of details.
25 July 2022
Unprompted review
Reply from Erasmusu
Dear Norma,
Thank you for your review.
We are sorry your experience was not pleasant.
As stated in the ad of the accommodation you booked: "Additional costs: 100 € per month for weekly cleaning service".
Since Erasmusu does not manage the properties, but the owners do, they are the ones who decide the policies of each accommodation and we can't interfere. This is why we always recommend our users to carefully review the ad before making a booking request.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
The service was okay
The service was okay, however the transactions and redirecting towards the next page or action proved to more difficult.
22 July 2022
Unprompted review
Reply from Erasmusu
Dear Shannen,
Thank you for your review and your feedback.
Our team always works hard to provide the best service to our users and if you are having any issues on our website you can always contact our team through our chat or email.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
After using Erasmusu everything went…
After using Erasmusu everything went smooth, I got fast responses and an accommodation that I really wanted!
21 July 2022
Unprompted review
Reply from Erasmusu
Dear Ida,
Thank you so much for your review and your feedback.
We are happy to hear you successfully booked a room, our team always works hard to find the perfect accommodation for each one of our users. We hope you have an amazing experience abroad.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
Happy customer
Very helpful and informative!:) thank you so much Jesús for the help, I appreciate it very much.
20 July 2022
Unprompted review
Reply from Erasmusu
Dear Jolanda,
Thank you so much for your review and for sharing your experience with us!
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
Perfect and easy
For now, everything has been perfect! Can't wait to move into the accommodation !
16 July 2022
Unprompted review
Reply from Erasmusu
Dear Heloise,
Thank you so much for your review and for sharing your experience with us! We hope you have an amazing experience abroad.
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
Small assistance time
It's all fine but they could have more time to assist us. I had some problems with a booking and payment and had to wait from 7 pm to 10 am because they closed very early and didn't open till ten.
15 July 2022
Unprompted review
Reply from Erasmusu
Dear Paula,
Thank you so much for your review and your feedback. We really appreciate it. Our team always works hard to provide the best service to our users.
Please, do not hesitate to contact us if you need any help.
Best regards,
Elena
Erasmusu Team.
I really enjoyed every support you had…
I really enjoyed every support you had given me
13 July 2022
Unprompted review
Reply from Erasmusu
Dear mujawamariya,
Thank you so much for your review and for sharing your experience with us!
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
Website easy to use, refused reservation and contract
The website is very clear and simple to use.
One problem that I had, it's that we can't commmunicate with the owner before they accepted the reservation, while it can be really usefull to have more details befor making a reservation. And about a reservation, I think that it's bad to don't have any idea about the reason why owner refuse a reservation. Because sometimes, I think that we can make an arrangement, according to the problem.
To finish, I was wondering if the mail we receive after the reservation is accepted, act as a contract.
12 July 2022
Unprompted review
Reply from Erasmusu
Dear Toundra,
Thank you so much for your review and your feedback. We really appreciate it. Our team always works hard to provide the best service to our users.
We would like to clarify that the confirmation email is not valid as a contract, it will be provided by the owner of the accommodation.
Please, do not hesitate to contact us if you need any help.
Best regards,
Elena
Erasmusu Team.
I felt safe until I had a problem
I have felt very safe using Erasmusu to find a household for my erasmus trip.
The pros :
the landlords has 24h to answer at your rent proposal
you have 24h to say when you arrives if the place looks like in internet. If not, you contact the hotline and they give your money back or pay you an hotel
You always have a chat in the website
It is very clear to see where the place is and what is charged etc
The cons : we can't contact the landlords before having paid and received the acceptation to rent the place
UPDATE :
When you have a problem, you can’t find a working phone number or a hotline to be helped. Neither in the website nor In all the internet.
It’s very against the law because in all the emails and the website, they emphasise and lie about the fact they have a phone number.
They are the one who send you an email when you landlord cancelled your reservation and then they don’t answer after an eternity.
But if you are the one that need to contact them, I wish you luck because you will not find an email adresse or a phone number which are working.
Finally I had a refund but I firmly believed that it was because I threatened them to go to the police.
7 July 2022
Unprompted review
Reply from Erasmusu
Dear Jeany,
Thank you so much for your review and your feedback. We really appreciate it.
Our team always works hard to provide the best service to our users. We hope you have an amazing Erasmus experience abroad.
Please, do not hesitate to contact us if you need any help.
Best regards,
Elena
Erasmusu Team.
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