EQ Bank Reverse Mortgages Reviews 

It was a pleasure working with Glenda who is a Customer Engagement Specialist for Equitable Bank. She is very knowledgeable, professional responds very promptly to phone calls and emails. I'll be honest, we were very reluctant to take a reverse mortgage and the reason is that I did not understand how it works. After couple of telephone conversation with Glenda I was at ease because she explainned everithing so therally that everything made sense that taking adventage of the equity we built in our home was the right solution for us. The whole process was smooth and hassle free. Thank you Glenda for doing a great job and taking such a good care of our needs. Highly recommended!!

Glenda called and gave great service, even when I did not initially leave message. (I was gonna call the next day.)
Equitable Bank also provided service when I am located outside of their normal service area.
They provided incentives and lower rates, all contributing to their winning the business.

I like this bank. They do not charge any fee for e-transfers.

Understanding is the one word that describes my first encounter with Glenda Neill.
I first applied to a competitor which was disappointing but at the same time it was a God sent message.
Glenda made my experience with Equitable Bank a positive one. She understood what I was feeling and professionally took my information and explained what I could expect from that point forward. And just weeks later I am mortgage free!!!
Thanks Glenda for what you do.
Patti

I left a review and was constantly harassed advising it was not for me, yes it is for equitable bank. I didn’t stutter. Stop questioning it and learn to accept feedback to improve your financial services and hiring practices. I meant what I said you need to improve your human resources process

Great Bank, ideal alternative to the big 5 banks

I was very nervous about applying for a reverse mortgage but was tired of never having any extra money. Glenda made me feel like I was doing the right thing and made the process very easy to understand. I really appreciate how professional and caring she is. I’m so glad I got to work with her.

My first experience with equitable bank went very well even though I was very nervous going into it but I had no other choice after my bank of many years turned me down. So I want to say thank you and to the very polite Glenda who walked me through it and also did all the follow up. Praying that everything will work out fine in the years ahead. Thank you.

Most notably. continuously gained respect for the professionalism demonstrated from start to finish. Everything was well documented, communicated and executed efficiently. Very fortunate we found Equitable Bank Reverse Mortgage Lending and Agnes.

Thanks to Genda, overall the process worked quite smoothly. The only negative comment I would have is that the amount of paperwork should be reduced. Our lawyer says it is a lot more than other reverse mortgage companies require. It would have taken days to read and understand it all, if we had the time to attempt to do so.

It can be scary when you reach your retirement age and you still have a mortgage to pay and with the interests rates now. Then comes Bloom with a way to not having to make mortgage payment. At first I thought this is too good to be true it must be a scam but it is not. It is just a different type of lender. It really didn't take that long to go through the process. If paying down your mortgage is stopping you from retirement talk with the people at Bloom.

I have Auto-deposit set up on all my accounts. An E-transfer was sent. He showed me it was sent, then EQ Bank returned the money to him. This exact same thing happened two weeks ago costing me $280. They blamed Interac, passing the buck and refusing to refund my loss.
I pointed out what I believed to be common sense that, if Interac is to blame, EQ Bank, who I deal with, should refund my money, then go after Interac for the issue. I don't deal with Interac, they're not my partner. I deal with EQ Bank.
If I can't pay a loan shark, he doesn't care if it's because someone else ripped me off. It's my knees that get broken, not whoever the guy is down the line who didn't pay me.
I've had a TD Bank account for over 11 years. Once, for half a day, e-transfers stopped working. I've never had any of rest of the numerous issues I've had with EQ Bank. EQ is great when it works, but EQ Bank fails often. EQ Bank is barely acceptable as a secondary bank. Never depend on EQ Bank as your primary bank. There are just too many problems.
Update: Even though the email I received from EQ Bank states "We," meaning EQ Bank, were unable to deposit the E-transfer from... They are now pretending the other bank cancelled it.
When an e-transfer is sent to someone with Autodeposit, it clearly states "this e-transfer cannot be cancelled once sent," and the guy showed me it was sent, EQ Bank is now lying because not paying me back makes no sense if they admit the fault is with them, and it clearly is.
- Side note: Today, once again, E-transfers cannot be performed using EQ bank. It's one issue after another with them. You NEED to keep an account at a REAL bank to get you through the numerous occasions where EQ Bank fails.

Patricia and Olivia were exceptional! From the submission stage to instructing the file, communication was top notch, underwriting practices were exceptional and the ease of usage of the portal was also a bonus.
Patty read my comments, touched base with me and issued a commitment in less than 48 hours on a file which required a few exceptions.
I do enjoy working with Equitable Bank as the support you receive from BDM to underwriter to mortgage officer is the best in the industry.

Our representative Agnes Letkeman was excellent. The process was somewhat slower as we progressed, but we found Equitable and Agnes Letkeman good to deal with.

It was a gear experience dealing with Glenn from the beginning of our discussions/ Intro then the detailed guided process.
Thank you Glenn for being so kind and patient in answering our various queries and clarifying them for our better understanding. Highly appreciate it and Thank you !

Glenda Neill provided a 5 Star Customer Experience! As a World Traveller and not always at my Principal Residence, Glenda ensured that we stayed on top of things and met all the support documents along the way. Yes, I am completely satisfied with the overall experience. Glenda is truly at the top of her profession!

It was such a pleasure working with Glenda Neil, she guided me through the whole process of obtaining my reverse mortgage. She was always available to assist me throughout the whole process . She Made the whole experience a lot easier for me. I do appreciate that she took the time to answer my questions in a respectful and timely manner . She made the whole process a positive experience for me. Thank you ever so much.

I can echo all the positive comments in these reviews about Glenda. We came to her with some understanding of Reverse Mortgages but a lot of doubts and questions. Her explanations clarified everything. She was available anytime we needed her and she saw the process through to our satisfaction. Bonus - she is very pleasant and friendly to deal with.

Very professional team for a financial product (reverse mortgage) relatively new in Montreal that few other banks offer. Equitable bank assigned one agent (J B) that guided me through out the process answering my many concerns in a very timely and friendly way,

Jason was quick to respond to our initial inquiry, and was thoroughly familiar with all Equitable Bank products and features. Once we decided to go forward, he went out of his way to liaise with the underwriters to quickly put together a package which fulfilled all of our needs, and addressed all of our concerns. Many thanks to Jason and his team!