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Rated 1 out of 5 stars

I ordered some merchandise and was told that the merchandise wasn't in stock, only after I inquired about what was the delay in shipping about 2 weeks later. I cancelled the order and was lied to abou... See more

Rated 1 out of 5 stars

Their customer service is rude, and terrible. They appear to be a small venture. We placed an order of just 4 items in a week and they couldn't fulfill it. We reached out to them for status update. Th... See more

Rated 1 out of 5 stars

On multiple sites and multiple prices. Ask for a parcel refund due to finding it 10.00 cheaper the day after ordering it and didn’t get a reply at all. Lousy customer service. Most discouraging is the... See more

Rated 1 out of 5 stars

I purchased a holographic projector fan. It has the hardest set up ever! The directions are in another language and the pictures and wording are so small i cannot make any of it out. Ive tried for hou... See more

Company details

  1. Lighting Store
  2. Furniture Store

Information provided by various external sources

E.P.Light ambient light is a new type of LED bulb, decorative lamp, combined with Pollock‘s abstract painting and traditional Edison bulb. Each bulb is crafted as an artwork, handmade, against dropping.


Contact info

1.2

Bad

TrustScore 1 out of 5

152 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Horrible customer service/wrong order

Ordered two lightbulbs, received one and a base with an incompatible plug. Contacted the company and they told me that since the base is worth more, they won't send me the second bulb. But I don't need the base (which by the way, made smoke after being plugged with an adaptor) and never got my second one. Then company went quiet. Avoid

18 November 2019
Unprompted review
Rated 5 out of 5 stars

Had asked for different lights other…

Had asked for different lights other than the stock ones on the special Four Plus free stand. They allowed me to pick the ones I wanted and still honored the Four Plus free stand. Order was spot on and arrived before promised. Very pleased with both product and service .

11 November 2019
Unprompted review
Rated 4 out of 5 stars

Very nice bulb

Very nice bulb, but perhaps not quite as dynamic as imagined from photos. I plan on buying another (a different variety) to see how that one fits into my collection.

9 November 2019
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!

I placed an order with EP Light over two months ago. Since then I have tried to contact them several times to enquire about delivery time for this order but I have not been able to speak to anyone or had any response to emails. I am still waiting to hear from them to find out when, if at all, I am going to receive the order I placed. I would also like to highlight that I paid for these items when I placed the order. So my experience of this company so far is extremely poor. I would caution anyone who is thinking of placing an order with them to think twice.

6 November 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces of art

Love the globes,they are expensive but worth the buy also.only thing that i dislike is that you cant choose a style cause i have 2 and if i order another and its the same,it would suck

24 September 2019
Unprompted review
Rated 3 out of 5 stars

lacks explanation for use of product or senders name when sent as a gift.

I purchased this as a gift for my son. He received it but had no idea who sent it to him because the sender's (me) name was not included. Also there were no directions given as to how to use the product. He had to go to the website to learn how to use it. The website does not do a good job of explaining if the bulb can be screwed into a regular socket if the stand is not purchased.

15 September 2019
Unprompted review
E.P.Light logo

Reply from E.P.Light

Sincerely sorry for any inconvenience caused. The EP Light Bulb can be used in any lamp or light base, like the regular LED bulb. Thank you for your suggestion and advice. We will improve our website.

Rated 4 out of 5 stars

Awesome!

Awesome. The "bulbs" are without hesitation wonderfully unique. They'd be a "Five Star" for me were it not for the decision to use cords with in-line switches. Still, the craftsmanship of the actual bulbs more than makes up for the difficulties presented by the power cord (e.g. the inability to have furniture flush to the wall when you have these kinds of power cords, etc.).

13 September 2019
Unprompted review
Rated 4 out of 5 stars

I have used EP lights starting with…

I have used EP lights starting with Kickstarter - they have had several pumps - broken bulbs, bulbs falling apart - but EP has stood by them and I can't find another light that fits my sensibilities and decor - so I stay with them.

They are getting better on deliveries and responses - for that I am giving them this 4 star review.

5 September 2019
Unprompted review

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