I've tried contacting you multiple times regarding my transaction you according to the blockchain took actions on 8 minutes after I recieved the crypto. How come I still haven't recieced my transfer w... See more
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See what reviewers are saying
Epay really makes it easy to get paid and pay others with flexibility. Not only for small in size businesses but big businesses as well. Epay provides a diversity of payment options and currencies ena... See more
My experience has been great on Epay, just I gave it 4 stars due to the fees they charge because it sometimes changes. But they don't remind the customer in a proper way. I feel Epay could improve in... See more
Although Epay currently can't provide a suitable payment solution to my business, I always receive human answers instead of a machine. Even in Email I always get an answer quickly no matter what it is... See more
Company details
Written by the company
Epay, is a secure, fast, and low-cost global payment solution provider. Established and headquartered in Hong Kong in 2014, Epay has branch offices in China, the USA, the United Kingdom, Europe, and Samoa, and obtained MSO, MSB, and PCI security certifications in the early years. Epay focuses on providing comprehensive financial services such as online deposit and withdrawal services, online payment, currency exchange, and global remittance. Epay has a total of 1000,000 global users and more than 200 cooperative banks and financial institutions, connecting with all major financial regions of the world. Epay leads financial services with "technological innovation", and is committed to becoming the most popular payment system in the world. Epay wishes to build a cross-border payment clearing center, link with the global payment channels and merchants, and lead the global payment innovation development.
Contact info
Unit 02.03, 10th Floor, Building A2, Kexing Science Park, Nanshan District, Shenzhen, 518000, Shenzhen, China
- +86 755 2224 8883
- cici@epay.com
- epay.com
Hasn’t replied to negative reviews
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Bad customer service …
I world like to make a report on idk even know who I spoke tho I wash telling her my issues with the card and she is telling me to contact my employer them hang up when i tried calling back no one answered my phone number is 8763174553 I called around after 2pm thats very not nick cause i am frustrated and just trying to get some help
Scammers I sent the money and they said…
Scammers I sent the money and they said its not paid
No customer support for pending remittance
They promise remittance with 1-2 business days. But when its stuck at pending for more than 3 days, no response from customer service, they just say we are monitoring and will get back to you on progress. What's the use of having a customer service team , when they can't help in getting remittance on time.
Not a good company to deal with
Not a good company to deal with. Stay away. Let them figure out why.
They need to up their game. It's starting to smell bad.
Since January 1, 2025, I can't top up my Epay.com account using a local bank account. I don't know why NOBODY is mentioning this, as I believe I've been singled out or targeted. I have tried contacting all account managers, all second-tier managers... up to no avail. They told me they have "discontinued" the option of Local Bank Account / Swift in the US and they don't know when they're gonna have it back. It turns out that option is unavailable everywhere. Meaning, If I am a Chinese customer, I can't add money from my chinese bank account either.
The only options available are e-wallets that ARE NOT ALLOWED FOR U.S. CUSTOMERS. Then, what's the point? How is this company making money? I honestly don't know. I used it a lot in 2024, but then they turned into the worst customer service experience and a total waste of time.
This site is an absolute scam
This site is an absolute scam . They blocked me and stole my money. I'm so disgusted
My account was blocked on 02/07/2024…
My account was blocked on 02/07/2024 with a significant balance, and since then, I haven't received any explanation. Despite multiple attempts to resolve the issue, they have stopped responding entirely. Be cautious when dealing with them, as their actions seem unprofessional and potentially illegal.
Epay Australia Not Refunding Deposit
Epay Australia
Quick to take your deposit of $1000.00 but have 1001 excuses when they have to refund the deposit. Emails are never answered properly - you only get a confirmation of email received. The terminal has been collected by their service provider but they still have to investigate the collection, telephone staff can't give any answers and will get back to you but never do.
Hello,
Hello,
Just spoke with Amber at Epay in regards to signing up to the umbrella. Lovely customer service and I felt very welcomed! Made the experience very easy. Would definitely recommend!
-Shanice:)
Thank you so much epay you resolved my…
Thank you so much epay you resolved my problem immediately. The WhatsApp customer service was so calm and friendly I love using epay fast transaction. Keep up the good work epay. I'll keep referring my friends and family
Live Chat Wins
The Live chat Assistance was really great. Very patient and willing.
The best wallet and excellent attention…
The best wallet and excellent attention when it comes to a Report ❤️🔥 I Love You Epay
Thank you so much epay you resolved my…
Thank you so much epay you resolved my problem imidiately. I love using epay fast transaction. Keep up the good work epay. Almost my friend using epay.
Very kind and attentive to help us…
Very kind and attentive to help us resolve difficulties . I definitely recommend the application
great support and fast helping.
Prompt and effective assistance to…
Prompt and effective assistance to speed up the KYC procedure. I admit it is a rare event amongst financial platforms. Cheers
Good services
It's good cooperation for customers I…
It's good cooperation for customers I really happy
immediate response and action from your…
immediate response and action from your service..thank you very much
Convenient and very good assistance
Convenient and very good assistance. I highly recommend this.
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