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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations and well-maintained facilities, often highlighting the cleanliness and spaciousness of the accommodations. The staff and hosts are frequently commended for their responsiveness and helpfulness, ensuring a smooth and comfortable stay. People also appreciate the quality of the properties and the quick response times to any inquiries. However, some customers also noted issues such as a lack of extra towels or dishwasher detergent, and occasional difficulties with building access or construction noise. A few other people also felt that the air conditioning in some rooms was inadequate, or experienced problems with cleanliness, missing amenities, or maintenance issues like leaks, mold, or a sewer smell.

What people talk about most

Location

Consumers find the location to be highly convenient and positive. Many reviewers praise its accessibility to... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean, spacious units with... See more

Quality

Clients share positive opinions on quality, frequently highlighting the cleanliness, spaciousness, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being very... See more

Response time

People report positive experiences with response times. Many customers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent stay. The place was clean, safe, and very spacious, with all the comforts needed for a relaxing visit. The location was outstanding, about 15 minutes from major museums in Washingt... See more

Company replied

Rated 5 out of 5 stars

Nothing like celebrating Christmas in Chicago. We needed space to host Christmas Eve and Day for 9 people and this was perfect. Kitchen was well equipped, spacious common areas and comfortable beds. H... See more

Company replied

Rated 5 out of 5 stars

The expereince is rated a 5 because our host was very responsive and accomodating. The property was clean and cozy and the specific unit we occupied had a great view of the city. The location is very... See more

Company replied

Rated 5 out of 5 stars

My experience was great. I hosted a large group of family members to celebrate my daughter’s birthday. The check in process was brief and easy. I was met with quick responses to all my inquires. We th... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Stayed in One of their Baltimore…

Stayed in One of their Baltimore Property via AirBNB. Pictures cannot justify how lovely this place is! This place will provide everything you will need and more! Their team are on point with their customer service, location is close to everything! Your view is to die for. Thank you for accommodating us even with last minute notice. You guys are great!

28 July 2021
Unprompted review
Rated 5 out of 5 stars

We loved our Airbnb stay in Baltimore

We loved our Airbnb stay in Baltimore, MD. Spacious, super clean and our host was excellent and always was available if we had any questions. Our Airbnb was just minutes away from Baltimore’s greatest attractions such as the National Aquarium, Miss Shirley’s restaurant, museums and more. Excellent amenities. It was my first time staying at an apartment building and going through the motions of using key fobs and sensors but the instructions provided for our stay made it super efficient and simple to follow for my very first stay in Baltimore. The price was also very good for what was offered and great value overall! Brett is the best. Highly recommend them! - Rudy and Grace

21 June 2021
Unprompted review
Rated 1 out of 5 stars

Book at your own risk.

Terrible, overpriced Airbnb company. Guests get handed eviction notices in all cities. The owner does not pay rent for his leased units. You will not get a refund for anything even if you are in the right. Some units are pretty old and run down but with great views, especially in Chicago. Book at your own risk, though. Hostile owner, will threaten with legal action if you question his decisions.

17 June 2021
Unprompted review
Show reviews in all languages. (86 reviews)

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