Enterprise Rent-A-Car Reviews 1,108

Reserved a car at Jackson Ohio Enterprise a week in advance for pickup at 10:00 the following Tuesday. I showed up 45 minutes early. The "manager" Ethan said my reservation was for 10:00 and my rental was not ready. No apology and very arrogant. I cam back a little after 10:00, Ethan, again stated no cars were available, again with no apology. My wife who was dropping me off to pick up the rental went in and asked Ethan why they did not call customers who had reservations to notify them not to waste a trip and time he stated that he did call me. She came out and got my phone and showed him all my calls for that morning. No calls from Enterprise. Ethan lied. When called out he said he "mis-spoke" Again, incompetent management that does not have professional courtesy to own up nor apologize and LIE. Enterprise says they care about customers and are a family business, another false statement. I called customer service IN INDIA or other country where you can barely understand them. She tried to take care of the issue by saying she could find another location. I know all the locations near me and the closest one is 40 minutes one way. She filled out a"ticket confirmation number and said someone from Enterprise customer service would call me. four days later and no call. Einterprise is a typical all about the money company with no ethics that does NOT care about their customers. I will be switching to another rental company.

Western super mere enterprise renting from them was cozy and very friendly got picked up from my house bridgwater and they drive me safe to get my car i forgot there names but good genltemen and nathaniel made all this happen thanks mate i was delt by molly who was happy to show me round the car in the rain molly was nice and helpful some things i didnt under stand she spent time and effort eplaining to me 100 stars all the staff semed good once the main things were done i was giving my car keys no fuss exellent service you all deserve a reward from ur boss pls boss reward them m.a.a x

1) Pickup of car was 2 hours late as they had run out of cars and had given away our reserved car
2) Upon return while in the return queue, their customer ahead of us reversed into our car in view of their staff. They refused to return our bond for the incident and claimed it was our fault.
Do not recommend ever using this company, they are frauds and thieves.

Avoid at all costs
Worst experience from the start
Inexperienced & unprofessional staff
No customer service exists in this business
Still awaiting response for over two months

Avoid! The agents are arrogant, provide false information in order to extract money from you. Stating your car is not big enough, or that the are you are visiting is dangerous and a damage to a car or it being stolen is a high chance. Causing huge stress for a family, ruining what otherwise would have been the calmest, most peaceful holidays in some time. At return the agent does not communicate, even though we speak both Spanish and English, and turn their head away from you when you ask a question. Worst experience ever

Had a emergency needed a rental wish cost was cheaper but they were the cheapest in jackson but customer service was absolutely best ever had. I will definitely do future business with them if I need another rental.if you need a rental go to enterprise best deal around here

We arrived at the Ft. Lauderdale location (1880 State Rd) after closing on New Years Eve. We had 2 cars reserved and our confirmation phone call did not mention an early closing time. We were warmly greeted by Ricardo who informed us that all the computers were down and we couldn’t get our cars. After sharing our plight - 6 people, an infant and a 2 year old, and all our luggage, Ricardo said he would see what he could do to help us. And that’s what he did. Even though we got different cars, he was able to help. We are sooooo grateful. He saved us at 4:45 on New Year’s Eve. Thank you Ricardo.

Appalling service! Manager at Weston Super Mare
Had a car hire booked through an Insurance company. Email stated pick up 12-1pm, telephone call at 12.30pm stating it would be 1.30pm. 2.10pm I called to enquire where the pick up was? The Company stated they were at traffic lights and would be with me asap! 2.30pm I called again and they’ve insisted I had cancelled and re scheduled for the Monday. I was understandably angry, but did not raise my voice or use any form of bad language, then the Manager insisted I treat her like a human a being? Which was a cope out as she knew she was in the wrong and tried to turn it around on me. I have put in a formal complaint and requested an email stating the revised date and time for the pick up, but not received anythIng so do not know if they are going to honour there side of the contract?

The personnel at the Glen Carbon Illinois Enterprise was very unprofessional. I have rented for the last 4 months the same way and this time they said it would be different. No explanation except company policy. Did policy change for 2026 without letting anyone know? That is okay Avis rental will not get my next 6 months of renting for work. Loss of about 10K in revenue.

Worst experience with Enterprise Rental Car in Park City, Utah. I contacted the branch 24 hours prior to schedule my shuttle ride to their location. I was told by Theo they did not even have my AWD Large SUV (*three rows to shuttle the kids to the slopes) and they don't offer a shuttle on Saturday's. The best Theo would do is offer me a small RAV4 SUV. If anyone has been to Park City,Utah it can take 2 hours to get your skiers into the other canyons (ex. Alta/Snowbasin/Brighton) and taking multiple trips would not work. We ended up having to spend $1600 on a private driver to and from the mountains. If you don't have an AWD or chains on your vehicle the police will not allow you to enter the one way in/one way out drive. Total nightmare all because ENTERPRISE doesn't care about the customer and they also LIE on their website (*no vehicles, yet they accepted my reservation and no shuttle). @ Chrissy Taylor- President and CEO you failed the customer. It's your job to do better.

Great customer service and follow up by Brady Shea at the West Ashley (Charleston, SC) Enterprise facility. He called and emailed the final rental documents ensuring that we had everything we needed for our records. Enterprise should be happy to haver Brady on their team.

Tell the Area Managers to not leave printouts in the jockey box of quarterly bonus receiving $100,000, when the employees were denied time and a half on holidays. This means he makes at least $500,000/ year. Most Boise families are starving. Insult is leaving your evidence for low paid employees to clean after use of a free high end vehicle.
Not a good company to work for!

BE AWARE

I’ve been using Enterprise at Dublin airport for over 10 years, never had any issues at all even when returning the car until now! The car I got was in awful condition dents, scratches, missing carpet and looked like one that staff used. I took pictures of all of this before I left and insisted this was added to the agreement (it wasn’t). The staff member walked around the car never pointing to anything else told me the tyres were all fine, again nothing was noted.

Upon returning the car the staff member got down on the ground and ran their finger across all tyres (never been done before either) and lone behold we had issues. I was told one tyre had a bit of rubber missing and the other tyre had 3 chunks at a cost of €250 each which is scandalous. Tyres don’t cost that much.

I drove the car from the airport to my house in Dublin and back again not causing any damage. I am 99.9% certain these lumps were missing when I picked up the car and were not pointed out at all. I have an excess policy that will pay out but this was beyond the point when I know I didn’t do this damage & it felt like a scam.

Over the last 18 months all the car I rent are in awful condition, scratches, filthy upon pick up and wipers never ever work.

I would advise everyone to go over the car and tyres with a torch and take your time don’t be rushed out of the place. Having looked at other reviews this looks to be a common “theme” lately with this company as a way to get money. I’m so angry and will rethink ever using Enterprise again. After 10 years this is a shame & management should actually look into this!

Absolutely horrible experience! Customer booking ref number: 007500042088.

We booked a 7 seater- they asked us to take a 5 seater as they had made a mistake. We were promised that it would be exchanged that evening, they would drop the 7 seater and take the 5 seater.

We had two guests arriving the following day so we said ok. It’s been 4 days. They don’t answer the phone, they don’t answer WhatsApp. Worse experience ever.

We now have two people in our party catching taxis constantly as they don’t fit into the 5 seater. We are out of pocket for this everyday!

Enterprise seems to be a reputable company but not if they obviously don’t try and right their own wrong. Not worth the hassle, take your bussiness elsewhere.

I made a reservation for December 23 through January 5 for a midsize sedan. I went to the Ocala Downtown location, mistake #1 I arrive at 3:45 and wait
{ she’s making personal call on her cell phone} finally they bring a car around I open the door and OMG it smells like cigarettes and BO and there’s trash in the back seat and floor and the seats are dirty so I ask what year is this nasty car and I get told it’s a 2019! Oh no you are NOT sticking me and my family in this what looks like their personal vehicle for 980.00! It shouldn’t even be in their fleet anymore, I see other newer vehicles sitting there and I ask about those and I was told they were reserved, ummm I made my reservation 2 weeks ago what’s the difference, and I was told take it or leave it so I left it! I went to Hertz got a brand new 2026 with less than 500 miles and cost me 720! Stay away from Enterprise and especially the Ocala location! They are rude and shady shouldn’t have that old of cars in their fleet anymore

Enterprise in Mt. Pleasant, South Carolina has what I would call a "dream team." I had a complicated rental situation following a car accident. The entire team was wonderful. They were kind, upbeat, helpful, highly competent, and assured me the complications would be solved and they were. Each and every person on the team was so positive. I will rent from Enterprise in the future for sure. Thank you to Lorenzo, Jake, Emma, Imira, Alec, and Nick. You exhibit a customer service that is very difficult to find in the world these days. Well Done to each of you.

Rented an automobile in October, 2025. Traveled from Richmond, Va, to Myrtle Beach, SC (only). A week later, I received a $73 charge on my card for tolls in Pennsylvania. I was never within 3 states of Pa.
I disputed the charge through the Enterprise EZpass customer service, and they told me I would need to call the Pa Toll authority, and take it up with them.
I contacted the Enterprise Customer Service, and was told I needed to call the Enterprise EZpass service.
I got screwed by Enterprise!

Roadside assistance from this company is deplorable.
Giving them a one star review is overly generous. I dealt with a call center in India. The representative was barely understandable. After multiple explanations and 35 minutes on the phone and repeated instructions: they sent the tow truck to the wrong location (miles away), they had my name (John) listed as Mary. To make matters worse they sent a tow truck for a battery jump when this was not the mechanical issue with the car. They did not provide any directions for the tow driver to take the vehicle. To make matters worse, they wanted to transport me 90 miles away to rick up a replacement vehicle. This level of incompetence is beyond the pale. If this is how Enterprise Car Rental does business, I will never rent from them again.

This is very unpleasant experience for Christmas time. We rented a mini van from Washington DC and tire preassure was running low. Then we went to an Enterprise here in Miami and sent us to the airport. airport enterprise sent us to a King tire to check the tire but they couldnt accomodate us they only have one mechanic. so my husband called Enterprise road side assitance. They were able to find us a minivan. When we get to that location they refused to give us a swap. it is a total mess ! Never again !!!

I ordered a 14-day rental for a car for a stay in Italy. My flight to Florence was delayed, and I arrived a day late. When I went to check out my car, I was told that I had voided the contract and I would not receive a refund.

I will never use their services again!