Enterprise Rent-A-Car Reviews 1,107

Gunnar K. really made my day. After a long day of traveling and with having to work 2 hours after I had landed it was to my great satisfaction that this gentleman played an excellent part in my day. He has great people skills and offered to help out in any way he could. I think he knew I had had a rough day and was just a pleasure to talk to. Thank you Gunnar !

Rico at North Roosevelt Blvd in Key West, FL was awesome. First class service. Explanation and info was clear, friendly and accommodating. Will use Enterprise always now.

Avoid this company. I had the worst experience with them at Berlin's airport.
Totally unproffessional and rude behavior.
I booked a car for 7 days and they didn't give me the car because i arrived at the counter 1h later than planned.
They get all the money in advance and due to that delay, they cancel my reservation, they drop me out of the counter and no refund (full or partial) issued...

Hired a car from Enterprise in Poznań which unfortunately broke down on the way to the airport and caused us to miss our flight.

We set off at 10:38 on 21 February 2026 to catch a 14:00 Ryanair flight to London Stansted. Around 10:40 the Toyota Yaris stopped and would not restart. At 10:54 we contacted the Enterprise airport service desk and were told this particular car (plate MP87) is known to sometimes fail to start and that it had happened before.

We followed all troubleshooting steps but the vehicle could not be restarted. Recovery did not arrive until 12:45 and at 13:15 we were told the car had to be towed. By then it was impossible to reach the airport in time and we missed the flight.

As a result we had to buy last-minute replacement tickets costing 4,356.94 PLN (£960.61).

Breakdowns can happen, but the delay in assistance and the fact the vehicle reportedly had a known issue made this situation extremely frustrating and expensive. I have contacted Enterprise directly and hope they will resolve this fairly.

I will update this review once the matter is concluded.

I have rented from this Enterprise location at 1124 Rymal Road several times- this time was for a replacement vehicle while mine was being repaired. (accident through insurance) I was contacted ahead of my arrival to ensure I understood the process and if I had questions at that time. When I arrived I was promptly greeted by two people ( Dante L. & Gladin R.) My car was an immaculate Ford Escape. I showed my licence and gave permission for a $200 hold on my credit card. (explained to me prior to arriving). There were no hidden fees. No surprises. Upon a quick inspection and explanation of the car features I was on my way. I had the rental for 10 days and had no issues with performance. The car was returned without incident or an hassles and my $200 was promptly credited back. The Branch Regional Manager Dash H. asked me how the rental was and if I had any thoughts on how they could improve the service. I could not think of anything they could have done to make it more of a positive experience. Dante, Gladin and Darsh help make a crappy situation much better. They were helpful and friendly and gave me a great little car. I will continue to rent from this location. Thank you for taking such good care of me again!

Rented a van for a couple of days and after dropping it off my account was not closed and I got charged €14.50 for a toll later that day .Customer service was horrendous and still charged my card.Avoid this company.

I would give zero stars if possible.
Avoid Downtown Long Beach Enterprise at all costs.
Extracting a deposit and then claiming it is not a deposit and therefore not refundable.
Beware.

We worked with a Branch Rental Manager named Jean Cherolus. Jean is the model customer service representative. He was helpful, supportive and sold my family on the Enterprise experience.

Again, I went to the Cambridge Enterprise Van Rental for a vehicle to move a family member from one side of the country to another. And again, the Swann's Road office came up with a beautiful van - all clean and fueled. Also they had it parked conveniently for me to pick up. All smooth in the office both on the pickup and return (and I was 10mins late!). This is one of the best rental offices I have ever used for customer service and quality of the whole rental experience!!!!

I had reservation on the 02/12/2026 @8:15 AM when i arrived the person by the name Dominic was at the kiosk give him my driver license and my credit card all was ok; he went got the car he came back inside and said to me the car looks good any question let us know, i said thank you but I'm going out to check the car and take a video that what i did and when checked for the spear tire I couldn't find it, i go back inside and said there no spear tire and he replied did you check the trunk i said yes then he replied the car come with no spear tire i can add for you the road assistant then i said my coverage cover that and possible give me another vehicle with spear tire he got so made and come to my face and said give me my key i replied i have no key you never give me the key then he said i will call the cops on you i told him be my guest he did i called customer service they take my statement and cups as well. i give this 1-star review not just because the manager was bad, but the field manager as well because he never car to contact the customer and fix what his employee caused the customer. at least check the camera and don't just listen to one side story. shame on you all.

After checking in, I went to Enterprise in Solana Beach and they didn't have the car I had reserved a month ago. In fact, they had practically no cars and nothing large enough for the family.

I needed a rental rightaway but was unsure of the exact return date. The entire staff at your location on Scenic Hwy in Lawrenceville Ga. was very flexable and easy to work with. Fontaine really stood out, but everyone was great!

These people will go into your bank account and take money out without your permission over a matter that should be resolved through your car insurance. They are thieves. Had to file a dispute at my bank. There billing department is ran by scoundrels. Avoid this company if you can.

Dropped off vehicle at 8:30pm and returned the keys to the desk. Employee accepted receipt, printed my receipt of return and took the keys. I was contacted over 16 hours later after they took possession of the vehicle to say there was a crack now in the windshield and since I did not force the employee to complete their required inspection, I am now liable for the damage.

I am not sure disingenuous is the correct term to use here but I will never rent or recommend this company.

I have been trying to get a rental vehicle for 7 days now. All that I called in my area no cars available. I called the head office twice, both times they said they have expedited it to the area manager. No call. I live in an area where we do not have public transportation. And to call a cab they may or may not come. If they do it is 150.00 there and back. There is 45 min away.

We collected a car for a 4 day rental and it was filthy. We could not see out of the windows and the washers were empty. When my wife drove off the sun came thruogh the winscreen and she could not see a thing. She tried the washers and they had no water making the vision much worse. This was really dangerous

The car was not checked before it was released.

On return after just 40 miles they said there was a screw in the tyre. The screw head had nearly disintegrated and the rubber around it was completely perished. It was obvious it had been there for many months. They said we would only be charged for a puncture repair but treated themselves to a new tyre
Kris the assistant manager said "When it comes to tire-related incidents, our standard procedure is to opt for tire replacement over attempting puncture repairs. This decision is rooted in our dedication to quality control and the safety of our customers. Repairing punctures, while a common practice, poses potential risks. We prioritize the longevity and reliability of our vehicles, and replacing tires ensures this"

Its actually an offense to rent out a car with dirty windows and an inoperative washer system but they didn't mind doing that! It seems saftey is only a priority when they can get new tyres instead of a simple puncture repair which is leagal and will pass an MOT

Under the Road Traffic Act 1988 and the Road Vehicles (Construction and Use) Regulations 1986, a vehicle must be supplied in a roadworthy condition. This includes ensuring that:

The driver has an adequate and unobstructed view of the road; and
The windscreen washer system is operational so that visibility can be maintained at all times.

They obviously like to pick and choose which safety elements they want to abide by and are still insisting that the car was checked before it left.

I have my Ring doorbell showing that half hour after we picked the car up I am cleaning the windows and filling the washer fluid.

We were charged £680 for the 4 days and a brand new tyre BARGAIN!

If you value your safety do not rent a car from Enterprise

I'm very disappointed that Enterprise is collaborating with the ICE deadly terrorist activity against our neighbors. Other than this horrendous exception, they provide good service -- I hope that this voluntary and harmful aiding of ICE will end.

Their service is satisfactory. Particularly Jamie with Wokingham Branch can well understand customer needs and explains the use and care of the rent car with utmost patience.

Hi all, quick 200 mile round trip to Devon, rented a van from the central Bristol branch. After a walk around the van looking at damage it was all good signed for as good to go, we took the extra insurance out just in case of damage as was being parked up overnight. On returning the van to Bristol once again walk around with their employee and signed back in as good on return. We congratulated ourselves on a good all round experience.
Two days later 250 pounds was taken from are account.
Then 50 pounds returned?, with an email to say that damage was found on the van and basically we were responsible. Photos were provided five days after rental which were of such poor quality we couldn't see anything. The damage not visible to myself and two of your employees seems very unlikely, when dropped off.
1 The van was signed in and out with no damage ,signed for.
2 Your terms and conditions clearly state that money would only be taken after a 14 day consultation?
3There was no consultation?
4 What is the point of the walk around if you completely ignore it from your own staff?
5 Are we ever going to know if damage was sustained after or before rental?
Please return our money ,with quality before and after photos, until consultation has ended

Location: Edinburgh, Scotland.
I have phoned to make a booking and to confirm they have a car available to pick up in 15 minutes as I was in a hurry. When I arrived at the branch they said they did not have my car, and no other cars either, and said I have made a booking for another time which was a lie.
I will never attempt to rent a car with this company again.