Enterprise Rent-A-Car Reviews 1,106

Petrol dupe !
Got a lovely car via breakdown assistance from branch in Cork
I was talked into buying the half tank of fuel because they sell it 10 cent cheaper per litre than local garages ! 48 euro ! He sold it that this was my cheapest option as they are much cheaper than petrol stations. Good salesman but incorrect information. Buying 1/2 tank was far more expensive than refilling half a tank as I found out when stopping to refuel an extra €10 euro. The range increased by 100km so my 260km journey cost me 58€ instead of 26€ . I also checked the journey with AI and approx 25 to 30€
Always take care of your own fuel is my advice! They are clearly on commission to sell a package.
Also had to make 2 calls for return of 50 euro deposit which I was told would be immediate once car returned.

This is the first and last time I rent a van from these THIEVES! I rented a van from these thieves for 24 hours, when I returned it the next day, I was charged for a period of 48 hours, not 24 as I booked on their website! The website does not mention that if you return a rental car outside of business hours (as I did in this case, I returned it 30 minutes later because their office was not open at the time I was supposed to return the car), you will be charged for another 24 hours!!! They should mention this on their website when someone rents a car and wants to return it on Saturday or Sunday before the office is open, no matter 10 minutes or 1 hour, they will be charged for another 24 hours! When I went to the office to ask why I was charged for 2 days, and not 1 as I should have, they replied that they could do nothing and told me to call the main office! I was unable to contact them several times and decided to protect others who might become their victims!

From the customer service to the quality of the car I rented, I WISH I could give ZERO stars. Even their "escalation" department agents have a terrible attitude.
There are enough one star ratings here to PROVE that NO ONE should ever rent from Enterprise.
They DO NOT value customers in any way.

I reserved the car off Market Street in Wilmington NC..The team there has always been top notch, professional and courteous, right down to the pleasant young man who is involved in Martial Arts, that dropped me after the rental.I will continue to rent from them in the future, they are always on their game.

"I had a HORRIBLE experience with Hanna at the Lewisburg WV Location. She overcharged me on the rental and quoted me a higher rate than Progressive promised and said she would have to charge me $45.00 daily instead of the $34.00 and when I got home and looked at the contract it was $52.24. I want the contract rewritten at the $34.00 promised by Enterprise. I am at 304-497-2208 THANK YOU"

As a result of my complaint, the Branch manager had our corporate rate reduce drastically to punish us.

Here it the letter I got from Enterprise:
_______________________________________________________________
600 Corporate Park Drive Saint Louis, MO 63105
enterprisemobility.com

05/01/2026

SUNSHINE FARMS AND GARDENS

Account Number: L16U183

Re: Rental Program Update

Dear BARRY GLICK,

Thank you for choosing Enterprise Rent-A-Car and National Car Rental. We truly appreciate your partnership and the opportunity to support your travel needs.

We're reaching out to share an update to your current rental program. Following a recent review of your rental volume, we've made some adjustments to better align with program requirements. As a result, your existing daily rate or percentage discount will be replaced with a new discount structure, effective thirty (30) days from the date of this letter.

Under the updated program, eligible car classes will receive 5% off standard retail base rates with Enterprise and National. Please note that this discount applies to time and mileage only and does not include taxes, fees, surcharges, refueling and other charges, or optional products and services. Any protection products or other add-ons previously included in your program will now be available for purchase at the rental counter.

To ensure the discount is applied, your account number must be used when booking. This program cannot be combined with other promotions and is subject to vehicle availability at the time of rental. We reserve the right to modify or discontinue the program at our discretion.

Future communications will be sent to the email address we have on file for you.

We remain committed to delivering exceptional service and value, and we're grateful for the opportunity to continue supporting your travel needs. If you have any questions or need assistance, please don't hesitate to reach out.

Warm regards,
Enterprise Rent-A-Car & National Car Rental

I’m writing this review mainly for Oak Ridge, TN location. My special thanks and appreciation for the kind of customer service Ms Samantha and the rest of her staff have provided me with. When every other location failed to do the basic, the Oak Ridge TN staff led by Ms. Samantha went above and beyond in providing an exceptional service. I can’t thank them enough for the help when I needed it. Thank you again! You guys are awesome!!!

What a contrast in service! We had booked a car with Enterprise at Chambéry Airport, expecting their counter to be open as advertised from 8 a.m. to 6 p.m. Instead, it was closed. The phone number on our booking never answered, and no one returned our messages.
We then went to their office in central Chambéry. While one management trainee was professional, the rest of the experience was disappointing—the manager refused to assist us in getting a refund for their no-show and was quite rude. Not ideal when you urgently need a car.

Fortunately, Car Go was nearby, and their friendly, helpful staff resolved everything within 20 minutes. We’re very grateful to the two wonderful women there. If you need a car in Chambéry, skip Enterprise and head straight to Car Go!

Reserved an rental at the memorial drive stone mountain location at a crucial time that I needed to have the truck, an staff member called me twice to validate the time of pick up i arrived 10 min before for them to tell me that they did not have any cars or trucks available i sat their for 2.5 hours waiting because i took an Lyft their. I ended up missing my window for the reason I needed the vehicle in the first place. This situation would not have been as bad if they would have communicated before my rental time saying they had no idea when they was going to have any cars in our have been more accommodating. I waisted money and time and for that I will not rent from them again. Maybe they either need better training or an better system

I am writing to formally express my dissatisfaction with a recent experience at your Atwood branch location In Cranston, RI.

I had a confirmed reservation for a midsize vehicle on Friday, April 17th at 12:00 PM. I arrived at approximately 11:50 AM, expecting my reserved vehicle to be available and ready. Upon arrival, I was informed by the branch manager, Tanisha, that the only vehicle available was a very small car that did not meet the specifications of my reservation. I was also told that inventory was extremely limited.

At that time, I respectfully shared that I would have appreciated a courtesy phone call prior to my arrival, informing me of the low inventory. This reservation was not casual—I needed the vehicle to officiate a funeral, and timing was critical. With advance notice, I could have made alternate arrangements.

As time passed, there was still no suitable vehicle available. I inquired about a small SUV on the lot and was told it only needed an oil change. However, after briefly accessing the vehicle, I personally discovered what appeared to be an oil leak—raising serious safety concerns that had not been identified by staff.

By this point, it was well past 1:00 PM, and no resolution had been provided. The situation was further delayed when the branch manager and staff had to leave the location to retrieve vehicles, temporarily closing the office and causing additional delays. This significantly impacted my ability to leave on time.

When the manager returned, I was informed that the originally reserved vehicle—now identified as a Nissan Altima—had just been brought in from a service station and was being cleaned. After waiting an additional 15 minutes, I made the decision to leave due to the excessive delay and the urgency of my obligation.

As I was preparing to leave, the manager approached me and offered a Dodge Durango, which had not previously been discussed and did not align with my original reservation. At that point, given the experience and concerns regarding vehicle safety and preparedness, I no longer felt confident accepting any vehicle from that location.

Throughout this interaction, I remained respectful and simply reiterated that a proactive courtesy call could have prevented this entire situation. Instead, I was met with explanations that reflected a lack of preparedness and accountability. While I understand that challenges arise, the level of disorganization, lack of communication, and potential safety oversight was unacceptable.

I have rented from Enterprise, including this location, on several occasions without issue. However, this experience was deeply disappointing and directly impacted a significant professional and personal responsibility.

I strongly encourage Enterprise to review the management practices, communication protocols, and vehicle readiness standards at this branch. Customers should be able to rely on confirmed reservations, timely communication, and safe, properly maintained vehicles.

Rented a Van for cross-border.
First I had to cancel as the documents weren’t available, waiting for the reimbursement now for almost a month.
Second try the Van was almost an hour late, had to reschedule the eurotunnel.
Had a tyre failure on the way out and a lorry clipped the left door mirror- had reduced liability but, although directly linked E handled this a 2 different issues with two times the excess amount!
Never E again!

I rented a car from this facility under an insurance claim. The representative, Connor Gibson, stated ALL fees would be covered by the insurance carrier.
The repair of my vehicle took over 3 months. Upon the return of the Enterprise rental, they stuck me with a $2,300 bill for vehicle protection against the rental car. When inquiring why I was charged, they stated the insurance company would not cover it. They apologized for their error.
Watch out for their shady business practices

Just read in the news how Enterprise tried to charge a couple over $9,000 for putting diesel fuel into a car and damaging it. The couple had receipts for gasoline and a photo of the pump used. Diesel was not an option.

On Easter Sunday morning I arrived to collect a car I had booked and fully paid for in advance. Enterprise told me their reservation system had made an error and no car was available. No apology, no assistance, no solution offered. I was left to sort it out myself, on a holiday weekend, with hotels and activities booked across an entire trip. I had to call my booking platform myself to find an alternative. The failure was entirely Enterprise's, the cost and stress fell entirely on me. I would never book with them again.

We always use Enterprise. We have had nothing but positive experiences with the cars and the customer service.

I have been on hold for Saco Maine Enterprise for roughly 45 minutes , desperately trying to locate a vehicle as mine is DEAD and being towed to a dealer. I have heard ad nauseum their recording stating “a partner you can trust”, “convenient locations” (that are closed weekends),”extraordinary and exceptional customer service”, “standard of care”, and a “promise to put you first”. After each half hour hold, a recording comes on and says your call can’t be transferred - try again later. Their exceptional customer service includes being close on weekends or open Sat until noon with nobody available to talk to you.

One of the worst ever organisation, I had seen . Their reservation system is a toy game story. How many bookings you make a, all will be accepted and they will give your reservation confirmation , I tried 5-6 bookings all of them were given confirmation for the same time and date. When you reach them for the vehicle , there is no vehcile availablility . You spend and reach their location for taking the vehicle will be a waste of time , as they don't care to honor their reservation process.

Terrible experience with Enterprise Maastricht. They withheld money from me, telling me I'd received a fine in Holland. Two months later, I received a request for money from the ministry, which they obviously hadn't paid. So it cost me more than double. Never again.

​I have been waiting for more than 40 days for a refund that was promised within 10 days. I have the emails from Lucy Fernandes confirming the refund on March 6th, but they are now ignoring my emails. This is an absolute disgrace. I am starting legal action and reporting this to the European Consumer Centre. DO NOT TRUST THEM WITH YOUR MONEY.

Enterprise is the worse car rental ever. They charge you for things you have not done. Will never use them again. Not friendly service either.

PLEASE, PLEASE READ THIS BEFORE BOOKING WITH THESE MODERN DAY THIEVES!

I am incredibly disappointed with my experience at Geneva Airport. We were wrongly charged for vehicle damages that were already present when we picked up the car on 8th March 2026. Despite us providing clear, timestamped video with metadata and photographic evidence proving the damage existed prior to our rental, the company has completely ignored our dispute and simply taken a large amount of money (£730) without any communication or reply and it's now been over three weeks. Zero.

Their own checkout report was poorly documented with no supporting photos, yet they are holding us liable for pre-existing issues.

I beg you, avoid this company at all costs or consider walking. Their customer service is non-existent and their billing practices are completely unjust.