Enhance Medical Group Reviews 

3,060
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, customers overwhelmingly had a great experience with this company. Reviewers consistently praise the staff, including surgeons, nurses, and coordinators, for their kindness, professionalism, and ability to make them feel at ease. Many highlight the exceptional service and smooth user experience, from initial consultation through to comprehensive aftercare, and are delighted with their amazing results. However, some customers noted issues with rushed consultations, a perceived lack of empathy, and unhelpful pre-operative communication. A few reviewers also expressed dissatisfaction with how post-operative concerns were handled, citing refusal to address issues or honor aftercare policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the kindness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting the exceptional care and professionalism... See more

User experience

Clients share positive opinions on user experience, with many describing their overall journey as exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting the support, kindness, and patience... See more

Product

People report positive experiences with the product, with many expressing satisfaction with their results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The last few months have flown by. No question to my PCC was too much and always answered promptly. All staff at Hammersmith hospital were so kind and lovely and made the experience much less worrying... See more

Company replied

Rated 5 out of 5 stars

What a beautiful experience, Dr Shalabi was incredible and everyone from the ladies at reception to the nurses ,including my consultant truly amazing. Highly recommending Enhanced is an understatemen... See more

Company replied

Rated 5 out of 5 stars

From the initial xontact Enhance have listened and heard what i wanted to achieve. All staff are professial and welcoming and immwdiately made me feel relaxed. Admission and surgery is beyond 5*. I... See more

Company replied

Rated 5 out of 5 stars

Uplift and Implants 345cc Great initial meeting and consultation in Manchester. The hospital/Operation staffing Birmingham A* and Dr Koda was phenomenal in explaining everything in a no nonsens... See more

Company replied


Company details

  1. Cosmetics Industry
  2. Plastic Surgeon
  3. Plastic Surgery Clinic
  4. Private Hospital
  5. Surgeon

Written by the company

Enhance Medical Group is the UK's leading day case surgery provider. We have 7 clinics and 2 hospitals, all based in key locations and have highly skilled surgeons to complete all cosmetic procedures. All surgery options come with a free consultation for your complete peace of mind. We ensure you are 100% happy with the procedure before it goes ahead. All of our plastic surgery procedures are available on easy to pay monthly finance. We are also happy to take payments in full if this suits your requirements.

Breast Enlargement From £4,250

Written by the company

Book Your Free Consultation Today
Please feel free to call our team on 0800 808 5630 or visit our website for more information

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,060)

444 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff are all very professional and…

The staff are all very professional and also genuinely friendly and caring. The whole journey with them was well informed, felt very much tailored to me and my individual needs. I had a really good experience and can thoroughly recommend them.

28 May 2026
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Marilyn! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

Efficient good standard of care

Efficient good standard of care
Very happy with my post op result so far highly recommended

20 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Jessica! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

Love Them ❤️ From start to finish they…

Love Them ❤️ From start to finish they have changed my life for the better!
The nurses are amazing and looked after me so well post surgery.
The whole team are absolutely flawless & I cant wait to be back for Part 2!!☺️☺️☺️
#gamechangers 🤗

18 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review SM! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

I had the best experience with Enhance…

I had the best experience with Enhance Medical, Dr Ottaviani is the sweetest man!
I was completely comfortable through out, after surgery i had the most loveliest nurse.
Recovery was great, aftercare was fantastic!
Thankyou Enhance Medical for my new puppies❤️

1 November 2025
Unprompted review
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Rebecca! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Nefer Fallico is an amazing

Nefer Fallico is an amazing, outstanding and extremely skillful surgeon. My recovery from breast uplift and implants was virtually pain free and quick and the results compared to what my breast looked like before is close to miraculous, such a massive improvement. I am extremely happy that Nefer was my surgeon and I cannot thank her enough. Also thank you to the whole team that helped me you are magnificent.

6 February 2026
Unprompted review
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Natasha! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Highly recommend

I had such a positive experience with enhance medical from the very beginning. Everyone was very welcoming and made the whole process feel really smooth and reassuring. A special thank you to Nefer Fallico who I can’t recommend enough. I’m so happy with the results and so glad I chose to go with Enhance. Thank you again to everyone.

13 March 2026
Unprompted review
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Bethany! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & reccomendations!

Rated 5 out of 5 stars

Amazing results

Amazing results! Absolutely love my boobs they have made me feel so much more confident. Thankyou to enhance and my lovely surgeon Dr Nefer Fallico.
Thanks again! Xxx

13 March 2026
Unprompted review
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Caitlan! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Mastopexy with internal bra, no implants

Had breast surgery on Monday and all I can honestly say is how happy I’m am with choosing enhance they have been amazing, I nearly changed my mind last minute on the operating table before I was sedated,but I’m so glad I had my surgery with this company, aftercare has also been amazing, will be back for surgery in the future with enhance, dr maklad is an amazing surgeon and my nurse was amazing with me, couldn’t be happier

18 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

All the staff were amazing and made me…

All the staff were amazing and made me feel so at ease. Im so grateful

18 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Ruth! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Positive review

Staff are all very kind and my surgeon Ben Khoda has done a very good job with my breast surgery.

11 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Georgia! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Everyone was very positive which really…

Everyone was very positive which really eased my nerves before and after surgery. They are easily assessable and my experience was a 10/10.

11 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Paula! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Breast re augmentation

Unfortunately my surgery had to be cancelled due to unforeseen circumstances however Enhance managed to slot me in with a surgeon 2 days post my original date which was fantastic.
Every member of staff I met along my journey, filled me with complete confidence.
I would highly recommend.

15 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Rebecca! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 1 out of 5 stars

Got my sizing wrong…

Got my sizing wrong emailed to confirm my sizing 3 days before surgery and my patient care coordinator still sent me the wrong size and on the day of surgery did not answer my calls or texts in regarding to this

17 May 2026
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Reply from Enhance Medical Group

Thank you for taking the time to leave feedback. We feel it is important to clarify the events surrounding your treatment.

The implant size used during your procedure was the correct size discussed in detail during your consultation process, agreed upon prior to surgery, and formally consented for as part of the surgical consent process on the day of surgery. We can confirm the implants used matched the agreed surgical plan, and this was discussed thoroughly with you before surgery.

We apologise that there was a typographical error within an email communication, however this did not impact your surgical plan or the implants used during your procedure, which were the correct implants consented for and agreed upon throughout the consultation and consent process.

In relation to communication, your Patient Care Coordinator responded to your email enquiry. On another occasion whilst your coordinator was temporarily out of office, alternative cover was arranged and another member of the team attempted to contact you by telephone, however unfortunately there was no answer.

Following your surgery, we can also see that your post-operative call was completed and no concerns regarding implant sizing were raised at that time.

After receiving this review, we again arranged for your Patient Care Coordinator to contact you directly to discuss your concerns further and provide clarification.

We always welcome honest feedback, however we do feel parts of this review are not an accurate reflection of the care, communication, and consent process provided throughout your journey with us. We hope you may reconsider the wording of your review following further reflection and discussion with the team.

Rated 5 out of 5 stars

The staff are all amazing and so so…

The staff are all amazing and so so friendly they can’t do enough for you , I would highly highly recommend them .

12 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Mrs Pitcher! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

Outstanding service

I was very nervous of my procedure but Dr Awad was very reassuring and all of the staff and nurses were absolutely great, all very friendly and helpful. I would definitely recommend them

1 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Caroline! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

Highly satisfied

I am very happy with my experience at Enhance Medical from start to finish. Good communication, and excellent care. Thanks again 😀

14 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Kayleigh! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 4 out of 5 stars

Great service

7 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 4 star review Gg! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Sabina! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Highly recommended

Would highly recommend Enhance Medical to anyone looking for cosmetic surgery. Everyone who I spoke to was super friendly whilst remaining professional. They explained everything fully and answered all my questions. The after care was fabulous. I honestly couldn’t fault them.

The surgeon was very knowledgeable and professional. Made me feel very at ease and listened to what it was I wanted from the surgery, making the experienced tailored to me.

My breast surgery journey was made by the team at Enhance Medical. Thank you so much 🙏🏼🩷

5 January 2026
Unprompted review
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Alice! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 1 out of 5 stars

Lack of communication skills

I was basically told my natural boobs are medically wrong as I “didn’t develop properly as a kid”… but surgery also won’t look right either. So basically they’ve taken someone who wasn’t insecure before the consultation and wanted the surgery as more of a fun enhancement, labelled my breast as underdeveloped and triangular so I’ve walked out feeling bad about my breast which I didn’t before but now also basically told the implants will look ridiculous leaving me in a no win situation. Natural= insecure now thanks to the surgeon. Implants= will look ridiculous according to the surgeons description. So insecure it is. Wish I never went as I was happy before!

14 May 2026
Unprompted review
Enhance Medical Group logo

Reply from Enhance Medical Group

Hi Amber,

Thank you for taking the time to share your feedback. We are genuinely sorry to read that your consultation experience left you feeling upset and uncomfortable, as this is never the intention of our team.

Our surgeons aim to provide honest and medically accurate assessments tailored to each patient’s individual anatomy, including discussing factors such as breast shape, tissue characteristics, implant positioning, and any limitations or considerations that may affect surgical outcomes. Clinical terms are sometimes used during consultations to help explain anatomy and guide appropriate treatment recommendations; however, we fully appreciate that the way information is communicated is just as important as the information itself.

We are particularly sorry to read that you left the consultation feeling negatively about yourself and unsupported. Cosmetic surgery consultations are highly personal, and while discussions are intended to ensure patients are fully informed and have realistic expectations of surgery, they should always be delivered with sensitivity, empathy, and care.

Your feedback regarding the communication and overall consultation experience has been taken seriously and will be discussed internally with the relevant team members as part of our ongoing commitment to patient care and experience. We understand your PCC also attempted to speak with you further following the consultation in the hope of addressing your concerns directly.

As every surgeon approaches surgery differently and may recommend varying techniques or treatment plans based on their own experience and clinical opinion, we would be more than happy to arrange for you to meet with an alternative surgeon should you wish to seek a second opinion regarding your suitability and potential options.

Thank you again for your feedback and for bringing your concerns to our attention.

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