ENGRAVERS GUILD LIMITEDReviews 

Purchased an engraved photo frame as an anniversary gift & uploaded a photo to be used in the frame. The frame and engraving were lovely, however the print quality of the photo was poor and had been overly cropped so it looked ridiculous in the frame. Ended up printing our own photo and using that instead. In addition I ordered a personalised gift card to go with the frame. I expected the front of the card either to be plain or maybe have something like flowers on it. Instead the card had the company name on it. A bit cheeky getting free advertising for your business on something that is intended as a gift. Not impressed. *Updated 21st August* See reply: seems I've been blamed for providing a poor quality photo rather than the company using poor quality ink & paper. Really?!

Outstanding Customer Service.

I purchased an engraved watch for my sons graduation which subsequently broke. No fault of the company just one of those things. I contacted them explaining and to see if they could fix it for me even though I knew the warranty had expired. They said they would not be able to fix but offered an identical engraved replacement. All I had to do was pay postage. The watch arrived within days. Excellent customer service a company to be highly recommended. Thank you Gilda.

Unbelievable service. Royal mail lost the tankard we ordered for the best man at our wedding. Engravers guild engraved and sent one out the same day for next day delivery. Proper company and the tankard looks amazing. Will def buy from these again. Would have given 6 stars if it was possible!

I have ordered and received two items from the Engravers Guild and have been delighted with both. The items, 2 Whisky glasses and a photo frame, were both beautifully engraved and packaged and delivered swiftly.
I was most impressed when I realised that I had misspelled a word and on contacting them, they were able to correct it.
Full marks! Very impressed and I will be using them again. Highly recommend.

Excellent customer service, (polite helpful abd efficient) when i had issues, response was first classs, even phoning me and even putting things right which were no fault if their own.

The engraving is beautifully done (I chose an Ohelo bottle)

Fantastic!

I recently purchased a pocket watch for a special birthday on arrival there was an issue with the engraving I went in to a total panic as it was Wednesday evening and the birthday was Saturday.
I rang engravers guild and the guy I spoke to couldn’t have been more helpful he assured me that a replacement would arrive by Friday and it did the pocket watch is really lovely and excellent quality and the customer service I received was top notch I am pretty sure that if i’d ordered from anywhere else the issue wouldn’t have been sorted out so swiftly !!
The engravers guild will definitely be my go to place now when I need top quality engraved gifts,

Great customer service, the personalised item I ordered arrived slightly imperfect so I emailed to advise this. Gilda responded almost instantly and advised she would send a replacement asap at no additional cost. Replacement received 3 days later in perfect condition ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Do not use this company under any circumstances.
I ordered a pocket watch as a gift for my husband on our wedding day.
During delivery even our postman was shocked, they had not even properly folded the box they "packaged" the item in, they had not even remotely attempted to stick the box shut with the adhesive strip. The royal mail had put the packaging inside a plastic bag themselves but it was too late and the pocket watch I ordered had already gone missing. I therefore had no gift for my husband on our wedding day, no sentimental keepsake to commemorate the day.
I had to contact the company for my refund, they were not forthcoming. The response I got offered a insincere apology and a warning that the refund may take a week, no offer of rectifying the issue they caused in the slightest.

I ordered a personalised wine glass for my sons birthday, it did not arrive in the specified time and I put a bad review about it, however it was not the fault of this company, it was entirely the fault of royal mail. Gilda was so patient with me every time I called (and I called quite a lot!!) and couldn't have been more helpful. I have now received the glass and it is absolutely perfect 5 stars for your customer service. Thank you

I bought engraved Champagne flutes for my daughter's 21st birthday, so impressed was I that I then purchased an engraved Silver fountain pen as well.
Correspondence with Gilda in Customer service has been exemplary. The gifts, their quality, the price, are all on point, the speed of service and delivery is 1st class (3 days from placing order to delivery).
When I next have occasion to require engraving, there will only be one option. I will be using the Engravers Guild again.

Ordered an engraved pendant for a new mum. It arrived within 5 days. High quality silver and beautifully engraved and presented. Certainly excellent value and looks a lot more expensive than it was. The recipient absolutely loves it.

I bought a personalised engraved beautiful nurses watch as a gift for a family member. It were delivered on time and she absolutely loved it.

Unfortunately the watch mechanism had a fault, so I contacted Engravers Guild to inform them. Elliot quickly replied sending his apologies and a great solution, which were carried out very swiftly. This didn’t involve me having to do anything other than email a photo of the watch.

Elliot’s customer service is second to none.

I’d highly recommend buying from Engravers Guild, I certainly will do again.

The Hip Flask I ordered for my wife’s 50th was lovely.. the engraving brilliant., I didn’t pay a lot for the item £20 it was a small gift and something I knew she wanted but when it came in it’s box it looked amazing. I’m already looking for something for my daughters graduation. Gem of a retailer online I couldn’t wait to recommend them. Very happy.

Beyond happy with my order and such fast delivery - didn't think Next Day Delivery would actually be next day, even with customised engraving. 10/10

I hadn't heard of Engravers Guild before but was looking to send an engraved photo frame to fellow new grandparents. The service was excellent, ordered on a Thursday and delivered on Saturday and the recipients were delighted! Nice email re: order as well. Was so pleased have now ordered the same for the new parents!

The item itself was amazing but the customer service I got when I needed to ask a question was also great. Big up Gilda

The item I ordered was beautifully finished and presented and the delivery experience was excellent too.
A quick, efficient and high quality service all round.

Absolutely brilliant service, amazing Rose Gold personalised fob watch delivered in a stunning gift box with also personalised gift card. Would well recommend using this company. 5 stars in my opinion and I will definitely be ordering from here in the future.

Fabulous service, and kept informed of the progress by email. Very quick from order to delivery (4 days). Beautifully packed in a presentation box. Very very impressed. Many thanks.

What a super online company . From the kind worded email of genuine thanks for buying along with the story of the founder , to the lovely presented fob watch . Engraved beautifully . Even the inside of the brown packing that it was posted in , could be reversed to make a super London skyline picture enveloping the whole box ! What a clever idea and I only just noticed before I recycled it . Thankyou . I shall keep your website handy for further purchases .
Rachel