It is a good experience, because many reasons. First : variety of lessons and you have level grow up step by step. Second: good teachers that gives you the information through easy way. Third: goo... See more
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All time studying is great, private classes are fantastic teachers are well understanding. Group classes are every 15 minutes which is very good. I couldn´t get in group classes because of my lapto... See more
EF English is amazing! Great teachers, always trustworthy and professional people, love the way they connect with students and also their support is simply awesome! Thx for everything!! I’ll continue... See more
Company replied
Its a scam, app not working good, quality is super low and they want only your money they tryed to charge me 6 times today xD i have sent like 15 emails regarding cancelation nothing helped. I need to... See more
Company details
About EF English Live
Written by the company
The world's #1 online English courses
Find your voice in English. Faster.
Our interactive learning experience simulates real-life scenarios that keep you motivated and help you learn faster.
Join classes 24/7 from anywhere and progress faster with the method that works.
Our award-winning Efekta Method™ has taught 20 million people English
A method developed for faster progress
Based on 59 years of experience, our award-winning Efekta Method™ combines expert teachers, our one-of-a-kind Hyperclass, and AI technology. We will not only teach you words and phrases, but speaking confidence, too.
Learn by speaking in Hyperclass.
Efekta Hyperclass™ uses a conversation-based and interactive virtual learning environment to get you speaking from day one. We will immerse you in real-life scenarios that are just like learning in an English-speaking country.
Triple-certified Efekta Teachers™
Achieve your unique learning goals in private classes and group classes with our certified teachers. Our teachers work with AI to give you hyper-personalized feedback for faster progress.
English courses that match your goals
Business English
Improve your communication in the workplace, deliver presentations, draft persuasive emails, and engage more in meetings with our Business English Course.
General English
Whether you have tried learning English before, are a complete beginner, or have a big trip planned, our General English Course will help you get there faster. We can also help with TOEFL and TOEIC preparations. No dream is too big!
Contact info
London, United Kingdom
- +44 20 3322 9565
- contact.uk@ef.com
- englishlive.ef.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 1 month
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The group class is so bad
The group class is so bad, the students level are not the same, and it just a waste of time.
Also I want to switch to a business English not general, I picked that I am taking the course for work and no thing changes, and sent a message to the sales person and he didn't replay.

Reply from EF English Live

Reply from EF English Live
I feel really connected to school.I…
I feel really connected to school.I practice consistently every day. Group classes are fun, and the honest, constructive feedback from my teachers helps me a lot.

Reply from EF English Live
listening to other would improve my listening and makes me think of my opinion
Group lesson and individual lesson has helped me a lot

Reply from EF English Live
Outrageous cancellation fees and a misleading learning experience. Avoid them.
I had a very disappointing experience with EF SET, mainly due to their outrageous and restrictive cancellation policy.
If you decide to cancel within 90 days of subscribing, you’re required to pay a cancellation fee of $477 for a subscription that costs only $159. That’s more than double the original price, which feels excessive and unreasonable. What’s worse is that if you miss this 90-day window, cancellation is no longer possible at all-you’re locked into the full contract period whether you like the service or not.
On top of that, they only offer a 2-week no fee cancellation period, which is simply not enough time to properly evaluate whether the program meets your needs or delivers real improvement. Plus their marketing team makes sure not to tell you these things because it would drive people away and they only include it in a lengthy "terms and conditions" clause because they know people would mostly fail to read them.
As for the learning experience itself, I found the teaching approach to lack structure and depth, especially for someone who already has a higher level of English and is looking to refine their skills. It didn’t feel engaging or particularly effective, which is why I stopped joining classes and requested for a cancellation, at which time they told me of their unfair cancellation policy.
Overall, I would strongly advise others to carefully read the terms before subscribing, as the financial commitment and cancellation terms are far more rigid than expected. If you don't want to be stuck paying for a service you don't need, avoid getting into business with them to begin with.

Reply from EF English Live
I love to have the opportunity to study…
I love to have the opportunity to study English any time. Besides grupal and particular clases are great.

Reply from EF English Live
The group classes are very poor
The group classes are very poor, as you hardly get any opportunity to participate and there is little to no interaction encouraged. Additionally, there are different teachers every day, which makes it difficult to maintain a consistent learning pace.
As for the private lessons, the quality of the teachers is quite disappointing, and it is very hard to have the same teacher consistently. This lack of continuity negatively affects the overall learning experience and progress.
A great platform to start learning
It’s easy to use and the live sessions are very helpful

Reply from EF English Live
Cancellation
I enrolled in this course last year and paid in full for a one year plan. Unfortunately, due to serious family health issues, I was unable to use the platform as intended. I did not complete the first module and only attended one private lesson.
What makes this situation worse is that shortly after starting the course, I attempted to cancel. I was told that cancellation was not possible without paying a significant penalty. No option to pause the course, extend access, or any reasonable alternative was offered at that time.
Now, after trying again to resolve this matter, I was informed that in order to access the lessons I have already paid for ( $1,512 ) but I barely used it, I would be required to purchase an additional 12 month subscription. This is not only unreasonable, but also highly concerning.
Conditioning access to previously paid services on the purchase of a new contract raises serious concerns about unfair and potentially deceptive business practices under principles enforced by the Federal Trade Commission (FTC).
In most reputable companies, situations involving hardship are handled with flexibility and basic fairness. That was not the case here.
Due to the lack of a reasonable resolution, I have filed a formal complaint with the Better Business Bureau (BBB) and I am prepared to pursue this matter further if necessary.
I am simply requesting a fair solution, such as access of my original plan and a little extension for just one month.
Until this is resolved, I cannot recommend this company. Consumers should be aware of these rigid and customer-unfriendly policies before committing.
I appreciate the excellent service…
I appreciate the excellent service provided by the EF staff.

Reply from EF English Live

Reply from EF English Live
My experience with EF English has been…
My experience with EF English has been very positive. The lessons are well-structured, interactive, and easy to follow. I especially appreciate the focus on real-life communication skills and the opportunity to practice speaking regularly. The teachers are supportive and professional, which makes learning enjoyable and motivating. Overall, EF English has helped me improve my confidence and fluency in English.

Reply from EF English Live
My experience is good
My experience is good, However, I’ve had problems with the private lessons because no teachers appear as available, and I consider that to be the most important thing for me.

Reply from EF English Live
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