Engage Reviews 

389
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally friendly staff, delicious food and drinks, and the seamless organization provided across various high-profile sporting and entertainment events. People note that dedicated account managers and hosts go above and beyond to ensure that every single detail is handled with professionalism from start to finish. Some reviewers were not happy with occasional communication hurdles, mentioning persistent unwanted phone calls, unexpected automated chatbot interactions, or minor background noise issues during guest speaker presentations. Despite these specific communication and environmental drawbacks, the vast majority of visitors highlight the incredible atmosphere, wonderful seats, and overall exceptional hospitality.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professional, welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting professional staff and seamless... See more

User experience

Clients share positive opinions on user experience, describing it as top-tier and well-organised from start... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing widespread appreciation for the... See more

Location

Reviewers express high satisfaction and appreciation regarding the wonderful locations and fantastic viewing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Icon at the Ignition Club. What a fantastic way to have a great time with friends and colleagues. Eat drink and be merry. An excellent vantage point to watch the racing. Insightful interviews in... See more

Company replied

Rated 5 out of 5 stars

We spend a fabulous day at Ascot with Engage! It couldn’t be better organised. What we had to do is to eat, to drink and enjoy. The staff was friendly and very knowledgeable about racing, we had the b... See more

Company replied

Rated 5 out of 5 stars

I spent Friday at the Spa GP through a booking with Engage . I am now spoilt for life and am enjoying telling friends about my experience. Ashley from Engage could not have been more helpful and wa... See more

Rated 5 out of 5 stars

Another really enjoyable day at Henley 2026 with Engage. Food, drink and staff were all superb. We have been going to Henley with Engage for many years, and whether we have taken a private tent for 50... See more

Company replied


Company details

  1. Event Management Company
  2. Event Planner
  3. Event Ticket Seller

About Engage

Written by the company

Photo

Company Description

We’re ENGAGE, the sports and entertainment experts. We create, deliver and find high-quality hospitality, events and travel experiences. Our experiences aren’t just about the event itself, but about incredible occasions and unforgettable moments, exceptional hospitality and excellent personal service. They’re about bringing people together, creating connections and building lasting bonds. Engage Calendar

Official Partnerships

Our Official Partnerships spread widely across the sporting and entertainment opportunities, including contracts with Twickenham, Wembley Stadium, Lord's, The Kia Oval, Silverstone, The BRIT Awards and many more. Explore Partnerships

ICON

ICON is our premium brand offering, giving you the ultimate hospitality experience. Experience world-class hospitality at the best venues around the world with ICON. EXPLORE ICON

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(389)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Attended day 3 royal ascot icon…

Attended day 3 royal ascot icon enclosure.
What a wonderful experience
Hosting staff were fabulous and really welcoming and attentive, but not imposing so perfect.
The setting was really well put together - very classy.
The food was incredible and amazing quality. Allergies well catered for.
Drinks fully inclusive and wide selection on offer
Excellent live entertainment.
Wonderful to be part of ascot but not have to contend with long toilet and bar queue’s and plenty of seating options inside and outside. Fully air conditioned also which was amazing in 30’c heat!
Would fully recommend to anyone thinking of using this company. Very professional and experienced service. 5*

19 June 2025
Unprompted review
Engage logo

Reply from Engage

Thanks so much for the lovely review of our ICON facility at Royal Ascot Jennifer, we look forward to having you at an event soon.

Rated 1 out of 5 stars
Engage logo

Reply from Engage

Hi Val, thanks for the message.

It would be great to understand more what this is in reference to. If you can explain the rating to us at events@engagehosipitality.co.uk then that would be much appreciated. I have requested information. Thanks!

Rated 5 out of 5 stars

A Truly Magical Day at Ascot with…

A Truly Magical Day at Ascot with Engage Hospitality!!!

This was by far the most memorable and magical day we’ve experienced at Ascot. Engage Hospitality left no stone unturned from the elegant champagne reception to impeccable table service, thrilling race views, live entertainment, and every thoughtful detail in between.

This marks our 8th event with Engage, and once again, they’ve exceeded our expectations. The consistency, care, and excellence they deliver at every event keeps us coming back. We’re already looking forward to many more unforgettable sporting experiences with you

19 June 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Deborah, such a lovely review and I'm glad your time at ICON with us at Royal Ascot was such a special day for you. It's so great to hear that you're continuing to work with us and that we are delivering the excellent standards that you and our clients deserve.

Looking forward to seeing you at your 9th event!

Rated 4 out of 5 stars

table 12

our server, Alice, was magical. so nice, so pleasant and thoughtful. the tent was very hot. the food was just ok until you got to the tea service. best food of the day was the sausage roll! didn't love the lunch.

19 June 2025
Engage logo

Reply from Engage

Hi Craig, thanks a lot for the review. Glad you had great service and I appreciate the comment on the food, we will feed that back. Our aircon did a lot to help with the scorching weather! Hope to see you at an event in the near future.

Rated 5 out of 5 stars

the relaxed atmosphere the friendliness…

the relaxed atmosphere the friendliness of the staff and the overall experience was great look forward to doing it again

17 June 2025
Engage logo

Reply from Engage

Thanks Damian, that's exactly what we were going for in our brand new ICON facility. Hope to see you at an event soon!

Rated 5 out of 5 stars

Icon by Engage - Royal Ascot

Absolute superb event at Royal Ascot. From the venue, to the food, to the hospitailty. Highly recommend.

17 June 2025
Engage logo

Reply from Engage

Hi Simon, thanks for the wonderful review. I'm glad you liked our brand new space at Royal Ascot and hope to see you again soon.

Rated 5 out of 5 stars

We had a fantastic experience

We had a fantastic experience. The Engage team were very professional and accommodating. Thank you

21 May 2025
Unprompted review
Engage logo

Reply from Engage

Thank you so much Dessi! We loved hosting you and I'm glad you had a wonderful day at our brand new ICON by Engage Ascot facility.

Look forward to seeing you soon.

Rated 5 out of 5 stars

Incredible day at the races hosted by Engage

What an absolutely incredible experience from start to finish! A huge thank you to the team at Engage for hosting such a fantastic day at the races – everything was done to the highest standard and with such genuine care and attention.

From the moment we arrived, we were treated like VIPs. The team couldn’t have been more accommodating, friendly, and professional. Nothing was too much trouble, and they made sure every single detail was perfect throughout the day.

The hospitality was top-tier, the atmosphere was great, and the overall experience was unforgettable. It truly felt like a day curated just for us – full of fun and luxury!

Thank you again, Engage – you absolutely smashed it. We feel so lucky to have been a part of such a special event. Already looking forward to the next one!

18 June 2025
Unprompted review
Engage logo

Reply from Engage

Thank you so much Ella! We loved hosting you and I'm glad you had a wonderful day at our brand new ICON by Engage Ascot facility.

Look forward to seeing you soon.

Rated 5 out of 5 stars

An Unforgettable Day at the Races – First-Class Experience!

We had the absolute pleasure of attending Ascot Races with Engage Hospitality Group, and it exceeded every expectation. From the moment we arrived, everything was meticulously organised — seamless entry, warm welcomes, and top-tier service throughout.

The hospitality suite was stunning, offering a fantastic view of the track and a luxurious atmosphere. The food and drinks were exceptional — beautifully presented, delicious, and flowing all day. What truly stood out, though, was the attention to detail and personal touches from the Engage team, who made every guest feel like a VIP.

Whether you’re a racing enthusiast or just there for the social experience, this is the way to do Ascot. Thank you to the team for creating such a memorable and enjoyable day!

18 June 2025
Unprompted review
Engage logo

Reply from Engage

Thank you so much Boni! We loved hosting you and I'm glad you had a wonderful day at our brand new ICON by Engage Ascot facility.

Look forward to seeing you soon.

Rated 5 out of 5 stars

An awesome corporate day out at The Oval!

We spent day 2 of the WTC, SA V Aus match at The Oval for a corporate day out and we all loved it!

Engage were helpful and accommodating from start to finish.

The hospitality provided was one of the best we've had. Our seats were perfect, the staff couldn't do enough for us and were always available to assist with anything we needed, the drink selection was great with no wait time or queue at any time, the food was absolutely delicious and the weather was fab!

The Nursery Pavilion is a fantastic spacious hospitality suite with a chilled vibe. It's in a prime spot to enjoy, and chat to, the players in the morning whilst they practiced.

We are very impressed with Engage's hospitality at all the events we've attended but the Cricket is definitely something we would book again.

Thanks, Engage, and to Christos who was always just a phone call away to answer any queries of ours.

A top day all round! Thanks, Engage!

12 June 2025
Unprompted review
Engage logo

Reply from Engage

Hi Melissa, thanks so much for the fantastic review of your corporate day out at the Kia Oval with us.

I'll let Christos know the good news and hope to see you at an event in the near future.

Rated 5 out of 5 stars

Fantastic

Fantastic, as always!

17 June 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Vishwas, brilliant to hear that you had a fantastic time, we look forward to seeing you at an event soon.

Rated 5 out of 5 stars

Aimee did a great job

Aimee did a great job with getting me a single ticket to Wimbledon for July 4. Her diligence and impeccable follow through made my life a lot easier. In addition, she was very helpful in explaining how Wimbledon debenture tickets worked

12 June 2025
Unprompted review
Engage logo

Reply from Engage

Thank you so much for the review, that's brilliant to hear and I will let Aimee know that you're really happy with the service.

We have a great understanding of Wimbledon Debentures with many decades of experience so I'm glad that came through in the discussions. Hope to see you at an Engage event soon.

Rated 5 out of 5 stars

Easy to work with and responsive

Easy to work with and responsive

3 May 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Davinder, I'm glad you had a great experience with Ollie and I hope you enjoyed the Play-Off Final with us.

Look forward to seeing you at an event in the near future.

Rated 1 out of 5 stars

Do not contact this business!!!!

Do not contact this business!!!!

after one enquiry im called every day by someone from this business thrying to sell me something, they call on different numbers everyday and they have a never ending list of people call you.

DO NOT CONTACT THEM!!!

1 April 2025
Unprompted review
Engage logo

Reply from Engage

Hi Sam, thanks for the message.

We appreciate you bringing this to our attention. We're sorry to hear about the repeated calls. It looks like you had a good relationship with one of our team in 2024. We will investigate this issue to ensure it doesn't continue and have removed you from our database as per your request.

If you need anything else in the meantime please do let us know.

Thank you for your feedback.

Rated 5 out of 5 stars

Perfect in every way!

Engage organised a work event at for us at Epsom Derby and from start to finish the experience exceeded all our expectations. Having attended a number of various Raceday's at various locations I can honestly say the Epsom Derby Day in the View Hospitality Suite was by far the best horse racing event we have been too. Engage went above and beyond to make sure everything was perfect; the staff, the food and location couldn't have been any better - thank you so much!

7 June 2025
Unprompted review
Engage logo

Reply from Engage

Thanks so much for the review, fantastic to hear you had such a brilliant day at Epsom.

Our service and the relationships we have with our clients is so important to us. We hope to see you at another event with us in the near future.

Rated 5 out of 5 stars

7735724588 help me please 🥺

7735724588 help me please 🥺
Anil panda
844176919059
My address please 🙏
Help 😭 me 🙏

3 June 2025
Unprompted review
Engage logo

Reply from Engage

Hi please email info@engage.co.uk should you need any further assistance.

Rated 5 out of 5 stars

Excellent entertainment

Excellent entertainment

3 June 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Ben, brilliant to hear you're enjoying the England v West Indies match at the Kia Oval. Enjoy your day and hope to see you at an event soon.

Rated 5 out of 5 stars

Brilliant and professional

Brilliant service and highly professional management.

3 June 2025
Unprompted review
Engage logo

Reply from Engage

Great to hear you're enjoying the England v West Indies match with us today Danik and that the service was up to standards. Hope to see you at another Engage event soon.

Rated 5 out of 5 stars

Wembley Play Off Final

Oscar sorted us tickets for the Championship Play Off Final - seemless organisation and comminication from start to finish and great seats. He even managed to sort the right result too

24 May 2025
Unprompted review
Engage logo

Reply from Engage

Hi Andrew,

Thanks for the fantastic review, I'll let Oscar know the good news. I hope you enjoy Sunderland's journey in the Premier League next year!

Rated 5 out of 5 stars

First class hospitality experience at Chelsea Flower Show

Excellent communication from the start of the process right up to the event. First class location, and good food & guest service on the day.

24 May 2025
Unprompted review
Engage logo

Reply from Engage

Hi Gary, thanks a lot for the great review of your Chelsea Flower Show hospitality experience. It's always such a great day there. Hope to see you at an event in the near future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look