Enfields Lettings Reviews 

211
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, making interactions pleasant and supportive. Many highlight the outstanding communication and prompt responses, with staff often going above and beyond to keep clients informed and address questions efficiently. The overall service is frequently described as smooth, fast, and stress-free. Reviewers particularly appreciate the personalized care and dedication shown by the team, making customers feel safe and well-supported throughout their rental journey. This commitment to excellent customer service ensures that even potential challenges are handled with patience and clear guidance, simplifying the entire process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Response time

Customers had positive experiences with response times, consistently highlighting prompt and helpful... See more

Service

Users describe positive interactions with service, highlighting the team's superb job in arranging moves and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abi and the team at Enfields did a superb job at arranging our move into a rental property in a very speedily fashion. We are so grateful for their hard work and would recommend them as a lettings age... See more

Rated 5 out of 5 stars

We’ve been looking on the rental market for a while and I must say, Adrian’s attention to detail and finding a property that matches our specific needs had been amazing. Alongside this, provides... See more

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(211)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cant praise Enfields Estate agents…

I cant praise Enfields Estate agents enough! Will and his team sold a property for me last year and were professional and efficient from the very start. Will even checked the property every week during the freezing winter last year What a brilliant service I have absolutely no hesitation in recommending Enfields Estate Agents for a first class caring and professional experience.

5 February 2019
Unprompted review
Rated 5 out of 5 stars

I am struggling to find the words to…

I am struggling to find the words to fully express my gratitude to Shaun and the team at Enfields for what they have done for me. Unfortunately I employed probably the worst solicitor in Southampton so Shaun and my buyers solicitor did most of the legal work for me and I never heard from the agent I was buying from during the whole process so Shaun sorted that out as well. I can honestly say that the move would never had happened if it were not for Shaun’s knowledge, experience and sheer hard work and I would not hesitate in recommending Enfields to anyone who wants to sell their property. If I could give more than 5 stars I definitely would.

28 January 2019
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Enfields have been great from start to finish, from marketing the property to exchange took 6 weeks which is fantastic. Sam was incredible throughout ensuring everything was being pushed through as quickly as possible. Being based in Scotland was a slight worry for me, but Enfields put me at ease and guided me every step of the way.

19 January 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Estate Agents

Excellent professional service, from the initial valuation all the way to completion and beyond. We had the pleasure of working with Will, Sam and Shaun from the Shirley office, all of whom went out of their way to help with a particularly challenging transaction. Compared to other agents we have worked with in the past, these are the best and we would absolutely use them again in the future.

7 January 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Enfields were really helpful throughout the purchase of my first home. Communication was great, they always updated me with info from the seller and were really prompt in replying to my emails. Sam dealt with the beginning of the process and Shaun the rest of it until we completed. Both were really easy to talk to, helpful, polite and professional. Shaun was great at dealing with communication between the seller and myself, even through the problems and difficulties that came up with the solicitors. I would use Enfields again from my experience with them.

5 January 2019
Unprompted review
Rated 5 out of 5 stars

During the sale of our property…

During the sale of our property everyone at Enfields was very helpful and supportive. The approach from the whole team was very professional. Thanks in particular to Sam and Shaun for making the sale of our house run smoothly.

3 January 2019
Unprompted review
Rated 5 out of 5 stars

Enfields were excellent for me.

I've dealt with Enfields a couple of times over the past few of years, I purchased my property through them and Sam/Shaun were excellent when I purchased so I used them to sell my property and they found a buyer very quickly and everything went smoothly. I've already recommended them to my friends and family.

15 December 2018
Unprompted review
Rated 5 out of 5 stars

Great experience buying my first flat

I bought my first flat through Enfields and primarily dealt with Sam, as well as Shaun. They always kept me in the loop and I didn't have to chase them for anything. Along with my efficient solicitor at Dutton Gregory, the whole process only took 2 months!

18 November 2018
Unprompted review
Rated 5 out of 5 stars

We recently sold our property through…

We recently sold our property through Enfields and were very happy with the service provided. We were fully updated and informed throughout which made the process a lot less stressful. There is a very good sense of team spirit in the Southampton branch and each member of staff was able to help and if not always made sure you got a call back. Whilst they suggested options for us we never got pushed into anything which was a good feeling. Would recommend for anyone buying/selling in the Southampton area.

18 November 2018
Unprompted review
Rated 5 out of 5 stars

Great team in Shirley.

Sam did a fantastic job for us selling our home in Shirley whilst we were living in Australia. He dealt with a complex set of circumstances to achieve a deal which both seller and buyer were happy with. I would always recommend you in the future.

15 November 2018
Unprompted review
Rated 5 out of 5 stars

Great service, would use again

Recently purchased a property using Enfields. Whilst it took a bit of time, the team was really professional and helpful. Kept me in the loop and all in all was a good first time buying experience. Further thanks go to Sam and Shaun for all their help!

9 November 2018
Unprompted review
Rated 5 out of 5 stars

Extremely helpful in negotiating the deal.

Enfields (Sam and esp.Shaun) were extremely helpful when dealing with unreliable and unresponsive law firm which was dealing with our case during purchase of our flat in Southampton. We believe Shaun actually saved the deal as the seller would lose his patience if Enfields didn't intermediate on all sides. Jack from lettigs department was also very helpful and informative in the after-sale period. We were very happy with Enfields and highly recommend them.

7 November 2018
Unprompted review
Rated 5 out of 5 stars

Property Sale

Excellent service from the whole team. It didn't take long to get a buyer and once we did the whole team moved the sale through keeping us up to date and dealing with all and any issues that appeared. I wouldn't deal with any other estate agent but Enfields , they were excellent from start to finish and a special thanks to Sam, Shaun, Will and Jamie...Thanks Bernie

4 November 2018
Unprompted review
Rated 5 out of 5 stars

Great service - Amazing Sales Team

The sales team worked really hard and didn't stop until a buyer was found, We had an amazing number of viewing booked in a relatively short period of time so we really impressed with their reach and marketing.
Once they'd found us a buyer we were kept up to date and they liaised with the solicitors and clients to ensure the sale went through as smoothly and quickly as possible.

3 November 2018
Unprompted review
Rated 5 out of 5 stars

friendly, helpful and professional

I purchased a property through Enfeilds. Sam and Shaun were assigned to my job and were friendly, helpful and professional. They helped keep the process going when things beyond our control slowed the process and worked to ensure a successful completion.

2 November 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look