Energy Prices Direct Limited Reviews 

495
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and helpful staff who make energy contract renewals stress-free and straightforward. People appreciate the professional, friendly guidance provided by the team, ensuring everyone feels well-supported when exploring options. Consumers highlight the excellent service and significant financial savings achieved on utility bills. Reviewers note that agents consistently find the most competitive tariffs for gas and electricity, delivering exceptional value for money. Clients value the proactive communication and thorough bill auditing that help manage costs efficiently. Many state they would gladly recommend these reliable services to other organizations seeking trusted assistance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

Customers had positive experiences with service, highlighting professional and dedicated support from... See more

Price

Clients share positive opinions on price, consistently noting that representatives are helpful in securing... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient communication and caring... See more

Value for money

People report positive experiences with value for money, noting that the service consistently saves them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

Lucas Chettri has been my colleagues contact for some time. Being a Parish Church we need to ensure that we spend our funds carefully and Lucas had continued to assist us with this task. This not alwa... See more

Rated 5 out of 5 stars

We are a Village Hall and so a registered charity. We have used Energy Prices Direct for a few years now and they have always found the best prices for Gas & Electricity even if that means changing su... See more

Rated 5 out of 5 stars

When I needed help Sam Patel calmly and confidently dealt with my request. Gave caring and helpful responses . Sam is a very reliable and informative person. He shows this care and responsibility... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(495)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Maureen is a star Energy Procurement Manager

Maureen has been an incredible help to our church as our Energy Procurement Manager for nearly five years. She is trustworthy, proactive, and always ensures we’re ahead of contract deadlines. Thanks to her expertise, we locked into a 4-year deal just before energy prices soared, saving the church a significant amount of money. We truly appreciate her dedication and professionalism!
Daniela, Church Office Manager

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Energy Prices Direct Ltd broker named…Kevin

Energy Prices Direct Ltd broker named Kevin was an exceptional help during a time when we felt our energy costs were going to drive us out of business. His help during this time was a godsend. This company will follow up telephone conversations with an email which was extremely helpful.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. The energy consultant Ash William has been very helpful and found the best deal for us. And I would recommend this company.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent sales skills

Everything was dealt on the phone.
Rukhsar the sales lady explained everything in detail and sorted out all the issues.
She has excellent skills and tone and has managed to save vital money for our charity.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Syrah Khan is a fantastic sales lady

Syrah Khan is a fantastic sales lady, she has knowledge of the energy market and enthusiastically pursues once case to reduce your costs. Her knowledge regarding past invoices and usage figures indicates she is technically competent. Friendly and easy to communicate with, she explains the offers clearly and reflects care in her approach as a personal conatct.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Top Marks for Energy Prices Direct & Sam Patel

We’ve had excellent experience with Energy Prices Direct, Sam Patel has excelled energy market knowledge and makes every effort to get the best deal & save us money! Sam is constantly following our energy usage & reviewing most suitable tariffs for us to move on to, making sure it is the best product & deal for our requirements. His technical knowledge as well as up to date market expertise is exeptional, as is his general mannerism, politenes, timekeeping and general respect. Thank you Sam & Energy Prices Direct team!

29 November 2024
Unprompted review
Rated 5 out of 5 stars

I would recommend to everyone,

I would recommend to everyone,
Steve was extremely helpful in setting up new business account.
Offered very competitive prices, even after our GoAhead with new Contract , he offered lower prices he quoted in first place. Every penny counts in this economic climate.
Can not praise him enough for helping us with very difficult provider we had. Managed to sort our all our problems with them and that was going back to September 2023!
Thank you Steve

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Nuisance callers

We have been hounded by various representatives from this company since September. Despite repeated requests to remove us from their calling list the persist in calling my home, asking for a person who does not live here. I have attempted to use the BT nuisance caller service and blocking their known number but they just call from a different number. I am honestly at my wits end. The last time they called I ended up screaming down the phone. Sadly I expect another call any day now.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Approached by the organisation to help…

Approached by the organisation to help change Both Electricity and Gas Contracts on renewal for our Village Hall. Ranish was very helpful & very efficient, especially he was very quick to respond and very helpful during the process,
Thank you for your help !

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful & very efficient

Very helpful & very efficient ! I highly recommend this organisation , especially Jessica, who was very quick to respond , and very helpful during the process,
Thank you for your help !

24 November 2024
Unprompted review

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