Sophia vijayakumar She came my door had a gave me a great explanation of my bills and make me aware that I am out of contract and save me very good money I will highly recommend her and she did a... See more
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Review summary
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I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more
Company replied
I contacted Energía on Saturday and a lovely woman called Somiya explained everything very clear. Then, on Monday, she called me back at the agreed time to finalize the switch. She answered me all my... See more
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Stephen Cunningham came to my door today was currently with prepaypower it was costing me a lot of money, €50-70 a week i was putting into the meter, stephen called at the right time and saved me almo... See more
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Company details
Written by the company
Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.
Gold Winner
UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.
Contact info
The Generali Building, Blanchardstown Retail Park, Blanchardstown, Dublin, D15 YT2H, Dublin, Ireland
- 1850300700
- info@energia.ie
- energia.ie
4.4
Excellent
6K reviews
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Energia and EV charger offers
Just received an email from Energia requesting feedback with this link to Trustpilot.
I switched to Energia eight months ago to avail of a low-cost EV charger sponsored by Hyundai and Energia with Circet providing the installation. The project was ill conceived and appallingly executed. Ultimately, I reached an agreement with Energia to engage a local electrical company to complete the installation.
I suspect there were many others who shared similar experiences with that scheme.
I think the concept was later modified to provide the charger without installation.
For me, the jury is still out with regards to Energia. Most of my interactions with Energia staff were fine. The problems arose when dealing with Circet but Energia needed to be more direct and supportive in solving them hence my score of 3.
19 June 2026
Unprompted review
Reply from Energia
Hi Jack,
Thank you for taking the time to leave your review. We appreciate your feedback and are sorry to hear that the EV charger installation process did not meet your expectations. While I am pleased that a solution was ultimately reached, I understand the frustration caused by the delays and challenges your experienced during the installation.
Your feedback is extremely valuable in helping us to improve our services and processes and your comments have been noted. I am so glad to hear that your interactions with our team were generally positive but recognise that there were opportunities for us to provide greater support throughout the installation journey. I would like to thank you again for sharing your experience and for choosing Energia.
Kind Regards,
Alyson
Brilliant customer service from Seanin…
Brilliant customer service from Seanin in the customer service team, really friendly, engaging and customer focused. A real person at the end of the phone is hard to find these days. Straight to the point and sorted my requirements with ease.
19 June 2026
Unprompted review
Reply from Energia
Hi Brian,
Thank you so much for leaving your review. It's great to hear of your positive experience with our agent and that they were able to resolve all your queries with ease. Your feedback is much appreciated. We hope you continue to enjoy your time as our customer!
Kind Regards,
Sarah
Easy to switch and very informative
Sophia vijayakumar was lovely to deal with. She was incredibly informative and helpful and made switching provider very easy! Thank you Sophia.
18 June 2026
Unprompted review
Reply from Energia
Hi Sue,
Thank you for taking the time to leave your positive review! I am so happy that you were happy with the customer service provided by Sophia. I hope you enjoy your time as our customer.
Kind Regards,
Sarah
Put on wrong tariff, very costly error !!
I looked to switch to Energia to avail of a special tariff for my EV. I noticed after several months, that my bills didn't reflect the tariff I had enquired about. For 8 months, I acted as if I was on the tariff I looked for, charging my car between 2am and 6am, I believe only once charging outside of those hours, only to find that I was on a tariff that had no special rate at all, and that I was not saving a cent.
I have since switched to a different provider, and have 96% of my usage is now during a discounted rate, and it is excellent. I am disappointed that my issue was not rectified by Energia, and that they didn't see my side of the discussion. Once I had no support from them, I switched, but I did give them the chance to rectify the situation. They chose not to do so.
2 April 2026
Unprompted review
Reply from Energia
Good afternoon Eoin
I hope you are well, although I am sorry to hear that you are unhappy with the service you have received from Energia.
I appreciate you bringing these issues and concerns to my attention but so that I may investigate further, could you please send your details (AccNo/MPRN/GPRN and full name & address) to homeenquiries@energia.ie along with a brief summary of your experience and concerns?
Please also include 'Trustpilot' in the subject line of your email.
I hope to hear from you soon - Sarah
I switched to Energia because of price.
13 June 2026
Reply from Energia
Hi Simon,
I hope you are well - I'm happy to hear that you are happy with the price of your plan.
We appreciate and thank you for taking time to leave your feedback.
Kind regards,
Sarah
Lovely Sophia vijayakumar called
Lovely Sophia vijayakumar called. So helpful and nice, a complete pleasure and loads of information.
16 June 2026
Unprompted review
Reply from Energia
Hi Audrey,
Thank you for taking the time to leave your review. It’s great to hear that Sophia was so helpful. We really appreciate your feedback!
Kind Regards,
Sarah
Staff
I was helped by Joel Thomas, he was a great support. He explained all the terms and conditions in detail and was amazing. Overall I had a great experience.
16 June 2026
Unprompted review
Reply from Energia
Hi Rajani
Thank you for taking the time to leave your review. It’s great to hear that we were able to support you with your query and that our agent was very helpful. I hope you continue to enjoy your time as our customer.
Kind Regards,
Sarah
Just had a wonderful experience with Chris
Just had a wonderful experience with Chris on the costumer service by phone where I was looking to renew my plan an save some money, he maid it very easy, I took the most of it explaining exactly how was my routine and he could reference the best plan for me.
I’m really happy with my experience there.
15 June 2026
Unprompted review
Reply from Energia
Hi Guilherme Simao,
Thank you for taking the time to leave your review. It’s great to hear that we were able to assist you with renewing your contract and that our agent was very helpful. I hope you continue to enjoy your time as our customer.
Kind Regards,
Sarah
Awful customer service
I have had an awful experience with Energia. I signed up for a dual use contract months ago, they never switches the gas. I have contacted them about 5 times on the phone, they always say they will call me back or email and never do. I'm left paying a higher tariff with another provider. Shocking customer service and treatment of their customers. I won't be recommending them to anyone.
13 June 2026
Unprompted review
Reply from Energia
Hi Lorna,
I am so sorry to hear about your experience and understand how frustrating this situation has been for you and I appreciate your bringing this to our attention.
We would welcome the opportunity to investigate your this further and understand the concerns you have raised, if you would like to reach out to homeenquiries@energia.ie and add "Trustpilot" in the subject line, we can look into this for you.
Kind Regards,
Alyson
Excellent customer service and…
Excellent customer service and assistance from Julie is the Energia sales department.
9 June 2026
Unprompted review
Reply from Energia
Hi Peter,
Thank you for taking the time you leave your review. We really appreciate your feedback on our agent Julie and that your found that she provided excellent customer service. I hope that you enjoy your time as our customer.
Kind regards,
Alyson
Amazing Customer Service
Really great customer service from a Customer Service agent called Philip. Despite me being the one that made the mistake, he was very helpful, thorough and helped me through the process. Really great experience.
5 June 2026
Unprompted review
Reply from Energia
Hi Aoife,
Thank you for taking the time to leave your review. I am so happy that Philip was very helpful. We pride ourselves on our great customer service and I am so happy that this was your experience. I hope you continue to enjoy your time as our customer.
Kind Regards,
Alyson
Very poor customer service i tried to…
Very poor customer service i tried to switch supplier with them but only allowed by phone , everything they do is make very difficult, customer service never answer or if answer they are not there to help you
. I prefer spend few euro more a year but avoid bad customer service
7 June 2026
Unprompted review
Reply from Energia
Hi Mauro,
Thank you for taking the time to share your feedback. I am so sorry to hear your experience did not meet your expectations. I understand that the issues with changing supplier have been frustrating for you and we appreciate your comments regarding the process and the support you received.
We strive to provide a helpful and accessible service to all customer and we are disappointed that this was not your experience. We would welcome the opportunity to review your experience further and understand the concerns you have raised, if you would like to reach out to homeenquiries@energia.ie and add "Trustpilot" in the subject line, we can look into this for you.
Kind Regards,
Alyson
I have always found Energia customer…
I have always found Energia customer service to be excellent . Unfortunately as my last 3 bills have increased significantly, I will be changing providers, but only for that reason. This is a shame because I could not fault their customer service every time I had a query.
7 June 2026
Unprompted review
Reply from Energia
Hi Lorraine,
Thanks so much for taking the time to leave your review. I'm delighted to hear you're happy with the customer service you've received while being our customer. I'm sorry to hear your bills have increased and you plan to switch to another supplier. You are welcome to send an email to homeenquiries@energia.ie with your account details, and we can have a look at this with you.
Kind Regards,
Rachel
Excellent and reasonably priced supply…
Excellent and reasonably priced supply service and an excellent, knowledgeable, friendly, and fast response customer help service.
29 May 2026
Unprompted review
Reply from Energia
Hi Geraldo,
Thank you for taking the time to leave your review. I am delighted to hear that you are happy with the service you received! I hope you continue to enjoy your time as our customer.
Kind Regards,
Rachel
Had been on the phone to Energia three…
Had been on the phone to Energia three times this week and found the staff to be very helpful and curteos. They honestly have a great team and were totally lovely
1 June 2026
Unprompted review
Reply from Energia
Hi Lorraine,
Thanks so much for taking the time to leave your review. I'm so glad you've found our staff helpful when you called! We really appreciate your feedback.
Kind Regards,
Rachel
Best prices in country not a ripoff…
Best prices in country not a ripoff like most companies like Airtricity
5 June 2026
Unprompted review
Reply from Energia
Hi David,
Thank you so much for leaving your review. I'm delighted to hear that you are happy with your rates. I hope you continue to enjoy your time as our customer!
Kind Regards,
Rachel
Excellent Customer Service
Spoke with Simon McCluskey from Energia about my existing account. Because he was so helpful I renewed. Excellent service. ✨
4 June 2026
Unprompted review
Reply from Energia
Hi Aoife,
Thank you for taking the time to leave your review. It's great to hear that Simon was able to assist you with your query and I'm delighted to hear that you've renewed with us! We really appreciate your feedback.
Kind Regards,
Rachel
I was looking to renew my contract…
I was looking to renew my contract (dual fuel) and found the process very easy to follow and transparent regarding rates, T's&C's,, etc.
4 June 2026
Unprompted review
Reply from Energia
Hi Francis,
Thank you for taking the time to leave your review. I am delighted to hear that you have renewed your contract with us! I hope you continue to enjoy your time as our customer.
Kind Regards,
Rachel
Fantastic salesman Stephen
Fantastic salesman Stephen, explained everything well, gave us a good deal, was very friendly and professional.
3 June 2026
Unprompted review
Reply from Energia
Hi Ken,
Thank you for taking the time you leave your review. We really appreciate your kind words about our agent Stephen and that your found him friendly and professional. I am happy that he was able to help you find the best price for you.
I hope that you enjoy your time as our customer.
Kind regards,
Alyson
Avoid, They don’t send bills in PDF via email.- 0853227341
0853227341 - said
Caution: the electricity bill is not provided after three years, and the customer support is extremely poor. They will always blame Anpost for not delivering the utility bills, worst part is that they dont have an option to send it through email.Requests are often rejected without proper assistance. I was a customer for nearly four years and felt misled because of this. When adding family members’ names, the process is unnecessarily slow, and repeated follow-ups are often required. There are also concerns that errors may be made in the customer’s existing name or date of birth, making further communication difficult. Better avoid..
6 March 2026
Unprompted review
Reply from Energia
Hi Sambhu,
Thank you for your feedback. I am sorry to hear that your experience has not met your expectations.
We understand how important it is to receive bills and account documentation promptly we appreciate that these options may not suit everyone's needs. We also take concerns regarding our customer service, account updates and personal information seriously and continually work to improve these processes.
We would welcome the opportunity to review your experience further and understand the concerns you have raised, if you would like to reach out to homeenquiries@energia.ie and add "Trustpilot" in the subject line, we can look into this for you.
Kind Regards,
Alyson
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