I haven't received or tried the goods yet, but I have paid for extras not originally describe as add on costs. So it's a gamble that it works as described. I am concerned that despite the marketing,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t receive my Enence even though I was told it was delivered. I contacted customer service and they replied promptly. They told me they would ship out a new Enence and I wasn’t sure they would... See more
Company replied
This is a great device for quick and accurate translation! The speech is clear and it is very user friendly. The app was easy to locate, download and navigate. Enence works best when communication is... See more
Company replied
Too many add ons. Need to give information up front so you can tick a box if you required each add on. Disappointed that this does not occur as each new screen is asking for something else!
Company replied
Company details
Written by the company
Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Contact info
United States
- +1 (659) 224-2131
- support@enence.com
- enence.com
4.2
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Enence
Hello,
Thank you for your feedback and for giving us a positive review. We understand your concern about the number of optional extras and appreciate your input. Your feedback is valuable in helping us improve our offerings.
If you have any further questions or need assistance, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Non-existent return policy
Upon receiving this product, charging it up and trying it out, I discovered that the volume on the translated words was very low. A person could barely hear the translation in a quiet room, let alone a busy restaurant or street.
When inquiring regarding return policies, I am informed that, if the package is opened, no return is possible. There is no explanation how one could possibly test the product without opening the package....just repeated "our policy is that, if the package is opened, no refund is possible" I guess I just donated money to Enence. Unbelievable lack of logic or integrity.
2 February 2026
Unprompted review
Reply from Enence
Hi Tom,
We are delighted to inform you that we have thoroughly resolved the issue you brought to our attention. As of April 20, 2026, the matter has been successfully addressed. If you need any additional support, please feel free to reach out to us.
Your feedback has been instrumental in guiding our efforts to enhance our services, and we genuinely appreciate your insights.
Your ongoing support and suggestions play a crucial role in our development and success. Thank you for your continued collaboration and commitment to our growth.
Warm regards,
Enence support
Reply from Enence
Hello Heazle,
Thank you for your kind review. We're delighted to hear that you found the information clear and the options well-presented. Your feedback is greatly appreciated and helps us continue to improve our services.
If you have any further questions or need assistance, please feel free to contact our customer service team at https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
seems like a good idea
3 February 2026
Unprompted review
Reply from Enence
Hello Bob,
Thank you for your feedback on our product. We appreciate your rating and your thoughts on the concept. If you have any specific concerns or suggestions, feel free to reach out to our customer service team for further assistance.
https://support.enence.com
Thank you for taking the time to share your review.
Enence Support Team
No comment as long as it’s as good as…
No comment as long as it’s as good as you say.
3 February 2026
Unprompted review
Reply from Enence
Hello Sharon,
Thank you for leaving a review. We are glad to hear that you feel positively about our product. If you have any questions or concerns, please feel free to reach out to our customer service team, and they will be happy to assist you.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
Reply from Enence
Hello Ian,
Thank you for taking the time to leave us a positive review. We're thrilled to hear that you found the ordering process easy and seamless. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Reply from Enence
Hello Ben,
Thank you for sharing your feedback. We understand that you found the experience to be a bit convoluted and we sincerely apologize for any inconvenience this may have caused. If there is anything specific you would like assistance with, please feel free to contact our customer service team. They are ready to help resolve any issues you may be experiencing.
https://support.enence.com
Thank you for your understanding.
Enence Support Team
Don't waste your money onan Enence translator!
Mar 22, 2026 update. It took some 30 days and this post to receive Enence warranty service. Their reply was a 50% refund which they bumped to 100% upon my request.
Feb 16,2026 update. I have not heard from Enence since receiving their email that their warranty department would be in touch within 24 hours. They have not responded to this negative review. January 19th, 2026 I posted the following review. .... I purchased 1 Enence translator. They charged me for 4, they changed it back to one when I complained. This immediately created my having to follow up with the credit card as they do not accept PayPal payment without you first providing a credit card. This is an Enence requirement so they can upsell you. PayPal does not require a credit card for the seller. All early attempts to use it failed because it would either do nothing or translate two short sentences and only two and it would quit. Enence replaced the unit quickly. The replacement has the same issues only 2 translations and quit, it also failed to turn off. It is now 14 days and 4 emails attempting to use the extended warranty to replace the unit and I have received no reply from their warranty department. The microphone is in one end of the device. The microphone has to be very close the face of the the person speaking so it was useless with taxi's and mostly useless with others, especially in a crowd, like on a sidewalk, as it also requires being be placed near the listener's ear to hear the translation. This product is a waste of your time and money!
19 January 2026
Unprompted review
Reply from Enence
Hi Chef LeeZ,
We value your feedback and thank you for taking the time to share your experience with us following the resolution of your concerns.
We are pleased to inform you that our customer service team successfully resolved your issue on February 24, 2026. Please do not hesitate to reach out if you require any further assistance.
Your insights are invaluable to us and we are grateful for the opportunity to learn and improve from your input. Thank you for your continued support.
Best regards,
Enence Support Team
It was quick and easy to complete
2 February 2026
Unprompted review
Reply from Enence
Hello Vicki,
Thank you for your feedback. We're glad to hear that you found the process quick and easy to complete. If you have any further questions or require assistance, please don't hesitate to contact our customer service team at https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
The machine is very useful when it is…
The machine is very useful when it is working. Opening the app does not always load the machine
1 February 2026
Unprompted review
Reply from Enence
Hello Michael,
We apologize for the inconvenience you've experienced with the app not always loading the machine. We understand how important it is for the device to work seamlessly.
Our technical team is actively investigating the issue to find a solution. For further assistance, please contact our customer service team through the support page for more personalized help.
https://support.enence.com
Thank you for your patience.
Enence Support Team
Reply from Enence
Hello Lorraine,
Thank you for your positive review. We're glad to hear that you found it okay to use. If you have any further questions or need assistance, feel free to reach out to our customer service team.
https://support.enence.com
Best regards,
Enence Support Team
Had an issue with my translator
RESPONSE TO ENENCE: I did respond and below is what I got back in an e-mail on 02-Feb, which incidentally, is from the same person who responded on 27-Dec-26 saying "They would need to look into my issue."
On 03/02/2026 10:17, support wrote:
Hi ******,
Thank you for reaching out to Enence.
I sincerely apologize for the lack of follow-up on your previous email from December 27, 2025, and for the frustration and inconvenience this has caused, especially after you were asked to contact us again. I understand your reluctance to follow up given the circumstances, and I am truly sorry that the technical issue with your Enence translator's Bluetooth pairing was not resolved.
At Enence, we are always striving to improve our products and services, and we genuinely incorporate every customer feedback into our development process. I want to assure you that I will make sure your feedback, both regarding the product issue and the follow-up process, is heard by our product team.
Best regards, ***** from Enence
Had an issue with my translator, contacted Enence customer support. They said they would need to look into my issue and this was on 27-Dec - no further response. Very unhelpful.
27 December 2025
Unprompted review
Reply from Enence
Hi Paul,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://enence.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Best regards,
Enence Support Team
full information on the product and…
full information on the product and lots of choices,
1 February 2026
Unprompted review
Reply from Enence
Hello Akuhata William Nahi,
Thank you for your positive review! We're delighted to hear that you found the product information comprehensive and enjoyed the variety of choices available. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at https://support.enence.com
Thank you once again for your support.
Enence Support Team
Buyer Beware
Buyer Beware. The device is advertised in video and pictures as a stand-alone device, yet you actually have to have the app open on a smart phone for the device to work. It is basically a speaker and mic connected to your phone and the app does the work. The sound quality is poor. Even though the company advertises that the purchase is "risk free" and can "easily be returned within 30 days" what they fail to mention is they do not accept returns once the package is opened; so taking off the shrink wrap means you can't return it. If you return an unopened box you get charged a restock fee. I should have stuck with Google translate. Extremely disappointed in the false advertising, shady return policies, and customer service that basically just regurgitates the return policy and doesn't help.
12 January 2026
Unprompted review
Reply from Enence
Hello Tim,
We value your feedback and thank you for taking the time to share your experience with us following the resolution of your concerns.
We are pleased to inform you that our customer service team successfully resolved your issue on March 26, 2026. Please do not hesitate to reach out if you require any further assistance.
Your insights are invaluable to us and we are grateful for the opportunity to learn and improve from your input. Thank you for your continued support.
Best regards,
Enence Support Team
Too many adds
31 January 2026
Unprompted review
Reply from Enence
Thank you for sharing your feedback.
We apologize for any inconvenience caused by too many ads.
If this is affecting your experience, we recommend reaching out to our customer service team for assistance in resolving the issue.
Your feedback is important to us, and we hope to address your concerns satisfactorily.
https://support.enence.com
Enence Support Team
Will tell you once I test the product
31 January 2026
Unprompted review
Reply from Enence
Hello Greg,
Thank you for your feedback. We're glad to hear that you are planning to test the product. If there are any issues or questions that arise during your testing, please don't hesitate to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Ok. I will see if product is what it says it is when I receive.
Ok. Addons are not necessary.
31 January 2026
Unprompted review
Reply from Enence
Hello Jenny Sander,
Thank you for taking the time to leave a review. We appreciate your feedback and understand your perspective regarding the necessity of addons. Our team is committed to ensuring a satisfactory experience for all our customers. Should you have any further concerns or require assistance, we encourage you to contact our customer service team for support.
https://support.enence.com
Enence Support Team
Simple ordering
Simple ordering - however was offered yesterday at 49.00 Euros
30 January 2026
Unprompted review
Reply from Enence
Hello James Dekker,
Thank you for taking the time to leave a review. We apologize for any confusion regarding the pricing.
If you have any questions or concerns about your order, please feel free to reach out to our customer service team for further assistance.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
I would like to pay online
30 January 2026
Unprompted review
Reply from Enence
Hello Hana Kulhánková,
We apologize for any inconvenience you have experienced regarding the online payment option.
Please contact our customer service team at https://support.enence.com for assistance with your issue.
Thank you for your patience.
Enence Support Team
Ok.the jest.
30 January 2026
Unprompted review
Reply from Enence
Hello Jarosław,
Thank you for sharing your feedback with us. We appreciate your positive review. If you have any further questions or concerns, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
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