I haven't received or tried the goods yet, but I have paid for extras not originally describe as add on costs. So it's a gamble that it works as described. I am concerned that despite the marketing,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t receive my Enence even though I was told it was delivered. I contacted customer service and they replied promptly. They told me they would ship out a new Enence and I wasn’t sure they would... See more
Company replied
This is a great device for quick and accurate translation! The speech is clear and it is very user friendly. The app was easy to locate, download and navigate. Enence works best when communication is... See more
Company replied
Too many add ons. Need to give information up front so you can tick a box if you required each add on. Disappointed that this does not occur as each new screen is asking for something else!
Company replied
Company details
Written by the company
Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Contact info
United States
- +1 (659) 224-2131
- support@enence.com
- enence.com
4.2
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order but didn’t like all the…
Easy to order but didn’t like all the add ons you were trying to sell.
13 February 2026
Unprompted review
Reply from Enence
Hello Cheryl,
Thank you for your feedback. We're glad to hear that the ordering process was easy for you, but we apologize for any inconvenience with the additional items offered during checkout. Your input is valuable to us and helps us improve our customer experience.
If you have further questions or need assistance, please reach out to our customer service team at https://support.enence.com.
Thank you for sharing your experience.
Enence Support Team
Simple step by step
12 February 2026
Unprompted review
Reply from Enence
Hello Guildo Couturier,
Thank you for your 5-star review. We're thrilled to hear that you found our step-by-step instructions simple and easy to follow. It's great to know we're meeting your expectations. If you have any further questions or feedback, feel free to reach out to our customer service team at https://support.enence.com.
Thank you for your support.
Enence Support Team
good buying experience
13 February 2026
Unprompted review
Reply from Enence
Hello John,
Thank you for leaving a review. We're pleased to hear that you had a good buying experience with us. If you have any further feedback or questions, please don't hesitate to reach out to our customer service team.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
good for while
12 February 2026
Unprompted review
Reply from Enence
Hello Jozef,
Thank you for your positive review. We're delighted to hear that you've found our product useful. If you have any further feedback or questions, feel free to reach out to our customer service team.
https://support.enence.com
Thank you for your support.
Enence Support Team
I will give after dekiveri of the goods.
11 February 2026
Unprompted review
Reply from Enence
Hello Karol,
Thank you for leaving a 4-star review. We appreciate your feedback and hope that your expectations will be met upon delivery. Should you have any questions or require further assistance, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for giving us the opportunity to serve you.
Enence Support Team
my grand children's Xmas presents
I ordered my grand children's Xmas presents in early December, the goods were not delivered, they have not offered to send them, or refund me, and they do not resopnd to my emails
25 December 2025
Unprompted review
Reply from Enence
Hi Paul,
We’re looking specifically at your case, and we can confirm that it has been successfully resolved by our customer support team. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help.
Thank you for sharing your experience with us. Your feedback is very important to us, and we appreciate your patience while our team addressed your issue.
Thank you for helping us with our development and learning.
Best regards,
Enence Support Team
Overall, very easy and secure
I lost the connection after reading the Terms. Fortunately, there was another ad that popped up on Facebook. Otherwise, ordering was easy. Quite a few add-ons, though (optional).
9 February 2026
Unprompted review
Reply from Enence
Hello Amy,
Thank you for sharing your experience. We apologize for the inconvenience you faced with the connection after reading the Terms. We understand that navigating through optional add-ons can sometimes be overwhelming.
If you have any further concerns, please feel free to reach out to our customer service team at https://support.enence.com, and they will be happy to assist you.
Thank you for your patience.
Enence Support Team
Sounds very useful for travellers
Sounds very useful for travellers, but only time will tell.
10 February 2026
Unprompted review
Reply from Enence
Hello Rose,
Thank you for your feedback! We're glad to hear that you find our product promising for travelers. Should you have any questions or need assistance, please feel free to reach out to our customer service team at https://support.enence.com.
Enence Support Team
Reply from Enence
Hello Lloyd Churchill,
Thank you for your positive feedback! We're delighted to hear that you found our service quick and enjoyed the various offers available. Your satisfaction is our priority, and we are pleased to have met your expectations.
If you have any further comments or questions, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Fast and good structure
8 February 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your positive feedback.
We're glad to hear you found the structure fast and good. We always strive to provide the best experience possible for our customers, and it's rewarding to know we have met your expectations.
If you have any further questions or require assistance, feel free to contact our customer service team through our support site at https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
I experience no audio
I experience no audio on my item bought. The text translation works on my I phone however i dont hear any sound coming from the translator speaker. I used and follow the manual instruction on how to connect. Audio is the only problem. Even the beep sound to start speaking is not heard.
6 February 2026
Unprompted review
Reply from Enence
Hi Homber,
We have thoroughly reviewed your case and can confirm that our customer support team were looking into it. Please feel free to reach out if you have any other questions - we are here to assist you.
We value your feedback and are grateful for your patience as we worked to address your concerns. Your experience helps us improve and grow as a company.
Thank you once again for your assistance in our continuous development and learning process.
Best regards,
Enence Support Team
Reply from Enence
Hello,
Thank you for your review. We are glad to hear that you are satisfied with our product.
Enence Support Team
User friendly site.
7 February 2026
Unprompted review
Reply from Enence
Hello Elaine,
Thank you for taking the time to leave a review. We are glad to hear that you find our site user-friendly. If you have any further feedback or need assistance, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Reply from Enence
Bonjour,
Merci d'avoir partagé votre expérience. Nous sommes ravis d'apprendre que vous avez passé un bon moment avec notre service. N'hésitez pas à nous contacter si vous avez des questions ou besoin d'assistance supplémentaire.
https://support.enence.com
Enence Support Team
Reply from Enence
Hello Christine,
Thank you for your positive review. We're delighted to hear that you found our product simple to use. Your satisfaction is very important to us.
If you have any questions or need further assistance, please don't hesitate to contact our customer service team through our support URL: https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
Convincing sales pitch on Facebook.
7 February 2026
Unprompted review
Reply from Enence
Hello Trish,
Thank you for your review. We are glad to hear that you found our sales pitch convincing. If you have any questions or require further assistance, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for your feedback.
Enence Support Team
Be very cautious when purchasing this…
Be very cautious when purchasing this product!
Although it works fairly well once you get it set up, there are several limitations that the company never informs you about.
Firstly, be careful when exploring the purchase process. The advertising is very misleading and once you get into the purchasing process you will find that each and every option of upgrades that were hyped in the ad comes with a cost. The ad makes it look as though all these wonderful features are included with the device. It isn’t until you get into the purchase process that you find out that every single little feature they had mentioned gets very expensive.
* The device IS NOT stand alone. You will have to pay extra for that capability, which I did, only to find out that you MUST have a smart phone and have it linked and the app ALWAYS running when using the device.
* It is very difficult to use the device without internet! In fact darned near impossible! Even though I paid for this feature during the purchase process we found that you really have to have access to the internet. This also makes me wonder if it sucks up our data while it is in use and connected to our phone.
* OVERLY AGGRESSIVE MARKETING!!! This fact is a very big turn off. Not only does this company offer one after another of pre purchase upgrades, it then starts calling and calling and calling to offer you more upgrades which I seriously doubt would ever be worth it.
FURTHER, the junk emails start! I had to block them completely.
Overall, I would not recommend purchasing this device.
I have found that Google Translate does as good a job if not better than Enence. Secondly, if you use Google Translate, there is no need to carry a second device around with you.
Install a decent communication app like Saily or Airalo and fork out the low cost of their plans and you will be good to go.
Consider yourself forewarned of this rather shady company. Read more of these negative reviews and study them closely. There is a reason people like me write them.
3 February 2026
Unprompted review
Reply from Enence
Hello Ken,
We’re looking specifically at your case, and we can confirm that it has been successfully resolved by our customer support team. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help.
Thank you for sharing your experience with us. Your feedback is very important to us, and we appreciate your patience while our team addressed your issue.
Thank you for helping us with our development and learning.
Best regards,
Enence Support Team
Not yet arrived
Although I am yet to receive my translator the online experience has been great - hopefully the translator arrives with the same efficiency!
6 February 2026
Unprompted review
Reply from Enence
Hello Tony,
Thank you for your positive feedback regarding your online experience with us. We are glad to hear that it has been great so far. If you have any concerns or questions about the delivery of your translator, please feel free to reach out to our customer service team for assistance.
https://support.enence.com
Thank you for your patience and support.
Enence Support Team
Additional 'one time offers' ...
The order process went smoothly but repeated 'one time offers' are frustrating. Why not just put them on the same order page?
5 February 2026
Unprompted review
Reply from Enence
Hello E Blacklock,
Thank you for sharing your feedback. We apologize for any frustration caused by the repeated 'one-time offers' during the order process. Your comments are important to us, and we will certainly take them into consideration for improving our processes. If you have any further concerns or need assistance, please reach out to our customer service team.
https://support.enence.com
Thank you for your understanding.
Enence Support Team
All is OK.i like it.
5 February 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your positive review! We are thrilled to hear that you are satisfied and that everything is OK with your experience. If you have any questions or need further assistance, feel free to reach out to our customer service team.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
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