Banner for Eneba

Eneba Reviews 303,149

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39,997 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often finding products significantly cheaper than elsewhere, making it a go-to for affordable digital goods. The user experience is consistently highlighted as positive, with many appreciating the quick and easy purchase process, instant key delivery, and the overall convenience of the service. Reviewers also commend the website for its intuitive interface and reliable functionality, ensuring a smooth transaction every time. However, some customers reported issues with products, specifically receiving already used or invalid gift card codes, leading to frustration and dissatisfaction. There were also occasional complaints about misleading product titles or descriptions, and some noted that service fees could be higher than anticipated, affecting the final price.

What people talk about most

Product

People report ambiguous experiences with product purchases, with many reviewers praising the quick delivery... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting the availability of best deals... See more

User experience

Clients share positive opinions on user experience, with many reviewers expressing satisfaction with the... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and reliability. Customers... See more

Website

Users describe positive interactions with the website, often highlighting its ease of use and organized... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the times I have no problem but especially with new games or games that are in hype you have some trouble with paying and the website freezes. I have bought about 12 games for multiple Launch... See more

Company replied

Rated 4 out of 5 stars

My experience was normal. I wouldn't say great because there was no actual person to answer questions, provide guidance and their opinions. As far as the system working it was good. I selected the... See more

Company replied

Rated 4 out of 5 stars

The codes arrived without issue, the only issue I had was during payment. I mistyped the number on the back of the card and I got a message saying to contact my bank due to fraud.

Company replied

Rated 4 out of 5 stars

The purchase was seamless, it's just that the service fee was higher than expected.

Company replied


Company details

  1. Game Store
  2. Gaming service Provider
  3. Online Marketplace
  4. Video Game Store

About Eneba

Written by the company

Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors

Verified vendors

Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout

Secure checkout

Partners with the largest global payment providers
Available support

Available support

Fast, reliable help through online support

Experiencing issues?

Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact support

Contact info

Promotion box for Eneba

Got a Question?

We're ready to help with purrfect timing. Contact our Support Team.

4.3

Excellent

TrustScore 4.5 out of 5

303K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Eneba logo

Reply from Eneba

Hello there,

Thank you for sharing your feedback. I would like to personally look into your situation and help you find a resolution.

Since you provided us with your email address during the creation of your review, I was able to see that you haven't reached out to our Support Team yet. To investigate your situation further and to provide assistance, I have reached out to you via a ticket to the email address you provided. Kindly make sure to check your email inbox and get back to us.

Warm regards,
Elena from Team Eneba

Rated 5 out of 5 stars

Windows key

Really fast email delivery and the key worked perfectly, i didnt expect it. I just needed to restart for it to activate. 10/10

21 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look