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Eneba Reviews 303,154

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 39,997 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often finding products significantly cheaper than elsewhere, making it a go-to for affordable digital goods. The user experience is consistently highlighted as positive, with many appreciating the quick and easy purchase process, instant key delivery, and the overall convenience of the service. Reviewers also commend the website for its intuitive interface and reliable functionality, ensuring a smooth transaction every time. However, some customers reported issues with products, specifically receiving already used or invalid gift card codes, leading to frustration and dissatisfaction. There were also occasional complaints about misleading product titles or descriptions, and some noted that service fees could be higher than anticipated, affecting the final price.

What people talk about most

Product

People report ambiguous experiences with product purchases, with many reviewers praising the quick delivery... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting the availability of best deals... See more

User experience

Clients share positive opinions on user experience, with many reviewers expressing satisfaction with the... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and reliability. Customers... See more

Website

Users describe positive interactions with the website, often highlighting its ease of use and organized... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the times I have no problem but especially with new games or games that are in hype you have some trouble with paying and the website freezes. I have bought about 12 games for multiple Launch... See more

Company replied

Rated 4 out of 5 stars

My experience was normal. I wouldn't say great because there was no actual person to answer questions, provide guidance and their opinions. As far as the system working it was good. I selected the... See more

Company replied

Rated 4 out of 5 stars

The codes arrived without issue, the only issue I had was during payment. I mistyped the number on the back of the card and I got a message saying to contact my bank due to fraud.

Company replied

Rated 4 out of 5 stars

The purchase was seamless, it's just that the service fee was higher than expected.

Company replied


Company details

  1. Game Store
  2. Gaming service Provider
  3. Online Marketplace
  4. Video Game Store

About Eneba

Written by the company

Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors

Verified vendors

Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout

Secure checkout

Partners with the largest global payment providers
Available support

Available support

Fast, reliable help through online support

Experiencing issues?

Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact support

Contact info

Promotion box for Eneba

Got a Question?

We're ready to help with purrfect timing. Contact our Support Team.

4.3

Excellent

TrustScore 4.5 out of 5

303K reviews

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Rated 1 out of 5 stars

AVOID!! STOLEN KEY / ABSOLUTE ZERO SUPPORT / EXPEDITE THIS IMMEDIATELY

I paid over $100 for a Razer Gold key that was instantly hijacked and drained by a scammer the exact second it was displayed. This is a literal criminal fraud case, not someone just changing their mind about a game. I immediately opened an official ticket with full, undeniable screenshot proof of the interception and the chat logs, and I am being completely ghosted by your support team.
Leaving a paying customer completely stranded while a fraudster runs off with their money is unacceptable. My ticket has been sitting there since June 18th with zero human response. A manager needs to look at my open ticket and escalate this right now. Look at the timestamps—the asset was compromised instantly. Stop hiding behind automated queues and resolve this non-delivery immediately.

18 June 2026
Unprompted review
Eneba logo

Reply from Eneba

Hello there,

Thank you for your review and sharing this unpleasant experience that you had.

Since you provided us with your email address during the creation of your review, our Support Team was able to find your order and ticket.

It appears that our Support Team has requested some information necessary for the resolution of your case.

Kindly make sure to get back to them as soon as you can.

Warm regards,
Ruby, Team Eneba

Rated 5 out of 5 stars

Love my Baila emote in Fortnite!

I am very satisfied with my purchase for the exclusive limited edition Baila emote in Fortnite for Vini Jr. You only had until July 10 to redeem the code and July 15 to earn the XP needed to unlock the emote after redeeming, and it only took me less than 30 minutes to unlock the Baila emote on Fortnite IOS. Thank you so much, Eneba!

22 June 2026
Rated 5 out of 5 stars

Not a sketchy website

thought it was a sketchy website since it doesnt really look that convincing but whats also convincing is buying keys from sellers but after buying one, i realize this is legit

22 June 2026
Rated 5 out of 5 stars

Customer service was great in this case

I have bought an amazon giftcard and it was taken away from my account about 2 days after redeeming it and after contacting support with proof, they have returned the money without any complications.
It did take a few days tho.

5 April 2026
Rated 3 out of 5 stars

Review

Good Price. Adequate service. Can do.

22 June 2026
Eneba logo

Reply from Eneba

Hello there,

Thank you so much for your feedback! I'm glad to know that you are enjoying our prices and had a good experience so far.

I noticed you gave us a 3-star rating, and since we always strive for excellence, I’d love to know if there’s anything specific we could improve to earn those extra two stars from you. Your feedback is essential for us to keep enhancing our services!

As you provided your email address, I’ve also sent you a quick message to see if there's anything else I can assist you with.

Looking forward to hearing from you!
Elena from Team Eneba

Rated 5 out of 5 stars

Buying games

I am very new to buying games, Enaba made the process so easy and I particularly liked the reminders at the end to make sure the game would play. Great service and the game was a great price.

22 June 2026
Rated 1 out of 5 stars

I never received my card that I paid for

I never received my card that I paid for

21 June 2026
Eneba logo

Reply from Eneba

Hello there,

Thank you for sharing your feedback. I would like to personally look into your situation and help you find a resolution.

Since you provided us with your email address during the creation of your review, I was able to see that you haven't reached out to our Support Team yet. To investigate your situation further and to provide assistance, I have reached out to you via a ticket to the email address you provided. Kindly make sure to check your email inbox and get back to us.

Warm regards,
Elena from Team Eneba

Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience. Purchased Terraria PC Steam Key GLOBAL thinking it would be a straightforward purchase. Instead when trying to redeem the Steam gift got this error:

"An error was encountered while processing your request: There was a problem redeeming the gift. Please try again later or contact Steam Support for assistance."

The kicker? They claim it is GLOBAL but clearly something is wrong with the key or gift they provided. If it were actually a valid global gift wouldnt be stuck with this error message every single time.

Their support is an absolute joke. No live chat no real help just a slow ticket system that takes forever. When finally got a response after providing all the necessary information and screenshots what did get? A generic copy paste template reply and they immediately marked the ticket as SOLVED and closed it. No actual resolution no effort to help just a robotic dismissal.

To make matters worse cant even get a refund to the original payment method. Their policy only allows store credit to the Eneba account. Why the hell would want credit on a platform with zero trust now? Want the money back to the card not to be forced into spending more with a company that just scammed me.

Bottom line Dont buy from Eneba. Their global keys are questionable their support is useless and their refund policy is designed to trap you. Save yourself the headache and buy from a legitimate store.

14 June 2026
Unprompted review

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