Impex Jp Reviews 69

Good experience. I was unsure after reading the reviews but I gave it a try. Ordered the parts (used) and paid for everything, in a few days i got a message to pay an additional amount for the shipping, nothing outrageous. In one week i got the package, no damage with everything well protected inside. Overall got the parts i wanted for 1/4 the price i woud pay in europe or using other shops. Would recommend.

Great experience for me. Opened an acct. sign in sent message asking if what I wanted was in stock or able to get. Sent order in and paid for Items waited a week or 2... paid for shipping after they notified me.....3 days later was at my door step. Parts were Impossible to get in US FedEx. Expensive but worth it. Thank You to Impex!!
1990 Yamaha outboard motor parts.

excellent, pay for parts, wait for them to come into stock, put together a shipment, pay shipment and parts are sent. 7 days to Australia with DHL. loving it.

Should have read these reviews before I sent my money to Impex. I have had the same experience as everyone else. I agreed to the price and freight, sent the money, then they wanted more for bank fees and a higher price is now quoted for the part. This seems to be how they operate their business, get you in with reasonable prices & freight then charge more.

Comunication is the first step in every buisines.
Reading the reviews here made me decide to start a comunication with Impex anyway.
From the first mail they respond within the 24 hours and gave me all the info and confidance I was looking for.
After some mails we finalised the +1000 dollar order and with in 1 week we received all the parts in my shop with none error!!
Everthing fits and we made our engine like new for the best price on the internet!!
For me there is no other for these type of pruducts!
Thank you Impex we r looking forward for our next project and our next order!!

PROFESSIONAL CHEATERS.
First they charged for the goods I ordered.
A few days later they charged for the shipping
After I had paid everything, they informed me that they want more money or they won't ship the goods...
I wonder whether I will ever receive the goods that I ordered.

Buy at your own risk.
Felt cheated after their website change my motorcycle order from a stator into a rotor.
Wrote to them with screenshots of their website requesting me to pay for it. But they denied it and not willing to let me return it or change my order.
End up buying a useless piece of rotor for 400USD which i had no use for.

STAY AWAY FROM HERE!

They sell items that they don't really have. Then, they cancel the order and give you a credit.
If you ask for a refund, you need to wait 180 days (so you lose paypal . Then, if you ask a refund, they'll charge 5000yen for bank fees (about 46 dollars) and administrative fees.

Only PayPal saved me from the scam.

Don't wast your money nor your time, this is the worst online shopping experience i ever have, they just keep asking for more payment and information that make no senses and will never ship your other. they keep in contact just to gain time to finally keep with your money is a complete fraudulent business.

Good company, respond very quickly and honest to deal with.

Item not in stock
They wouldn’t reply to emails for a refund when they said they would
Got PayPal involved and got my refund a day later
Thanks PayPal
I wouldn’t recommend Impex Japan at all

Impex does not package the contents well . When my parts were delivered damaged, the Impex shipping department refused to file a claim with the shipping company so you will be SOL. I was not asking for the total package contents, just the damage items be exchanged or covered. It was a small fraction of the total contents. They offered to cover 10% of the damaged items. 10% ? What a ridiculous offer.
Shop at the other sights who offer better business practices.

The order goes through as 2 payments. Once you pay for the part, it takes a few weeks for them to get it. Then you pay shipping and it takes another week.

When i ordered, my part arrived broken.
BIG waste of time.

hi team,
please not trust the prize details , if i paid money , they not cancel or change the spares , no way to refund , they showing cheap rate for all spares , after done the payment , they changed the prize details and ask more money ,

Hi team
Not not trust the prize details of Impex .if compare on other spare web Impex showing cheap prize and after pay through online ,they demanded prize changed and force to pay higher amount ,no chance to cancel or refund option . The website rules against online e commerce law.should be notify Japan commerce officials and stop burglary,

People must be warned of that company that ist charging more money after payment and do not allow to cancle the order.
So that they can do whatever they want.
Do not buy on Impex !!
This is a burglary.

Customer service is horror. As the customer would be their enemy and top of everything they are malicious. Lack of advise, help, friendly approch everything that you would await from a Japanese webshop. They don't follow even the basic rules that are set by the law to protect the customers in e-commerce. They really think their policy could overwrite the country's e-commerce regulations...Thanks God and Paypal to have been refunded after a long and pointless argument.

made a couple orders and always they found a reason to charge more money after full payment, refuse to cancel the order.
departure was opened it PayPal

Made an order (127742) with 3 items of wich 2 couldnt be delivered, I tried to cancel the order for 3-5 day but they kept draggin it so the one item of 3 ordered arrived at their warehouse and couldnt be canceled, so I was forced to make the purchase of an item for 3.5$ with deliverycost of 20$, because the company refused to pay out my balance to my paypal account so I had to make the order to not lose the 13$ in my balance. So if you not 100% sure that things are in stock DONT use this company.