Anastore En 

Reply from Anastore En

Sep 13, 2021

Good morning Mrs. Lodge,

Thanks for her opinion, however, we warn you that our products are not designed for pediatric use. You can surely find a product adapted to your daughter's age in the pharmacy that must also be administered under medical supervision.

Thank you for your trust,

Kind regards

Reply from Anastore En

Jul 26, 2021

Hello Dear Mrs. Dean,

You confirmed your order on Friday, July 16 at 3:10 p.m., therefore, as indicated, your order was shipped on Monday, July 19.

This and the fact that there're no deliveries on weekends or non-working holidays is indicated in our transport policy that you can see below our home page.

On the other hand, you've paid € 10.00 which is equivalent to 8,5483592 British Pounds, check your invoice, you will find it in your customer account in "order history" in PDF document.

DELIVERY COUNTRY: UNITED KINGDOM
EXPRESS DELIVERY 24/48H
Free FROM A PURCHASE OF 90 € (Normal price: 10 €)
24 to 48 Hours (Except weekend and bank holidays. According to accessibility of the place of delivery)
Distributed with DHL.. Insurance included.
Delivered to your door and by hand (presence essential)
Confidentiality assured.
Package tracking.
Any customs taxes are payable by the client.

POSTAL
Free (WITH NO MINIMUM PURCHASE)
1 to 3 Weeks (Except weekend and bank holidays. According to accessibility of the place of delivery)
Distribute by the post service of your country.
Confidentiality assured.
Some products are only sent by express post because of their weight or volume.
Any customs taxes are payable by the client.
IMPORTANT: All orders placed before 11am are dispatched on the same day. Those orders received after 11am on a Friday will be processed the following Monday.
COVID-19: Given the current situation, delivery times may be extended in certain cases. Thank you for your understanding.

Best regards,

Reply from Anastore En

Updated Mar 25, 2021

Good morning Mr Mc Manus,

February 28 was Sunday. Free Global Mail shipments are made 2 times a week, your order has been sent on March 3, for which 16 business days have passed today. On our website we indicate that the delivery time is 1 to 3 weeks, weekends and holidays excluded, exactly in these terms, which you can check in our transport policy, below our home page:

POSTCARD
Free (no minimum purchase required)
From 1 to 3 Weeks (Except Saturdays and holidays. Depending on the accessibility of the destination.)
Distributed by the mail service of your country.
Maximum confidentiality
Certain products are shipped only by Express mail due to their weight or volume.
If there are customs fees, these will be borne by the customer.
IMPORTANT: All orders received before 11 am are shipped the same day. Starting at 11 am on Friday, they are processed the following Monday.
COVID-19: Given the current situation, delivery times may be extended in some cases. Thanks for your understanding.

It's a fact that for several weeks, the customs of Switzerland and the United Kingdom, countries that don't belong to the EEC, have been returning whole bags of Global Mail shipments to us. We 're respecting our commitment to our customers in both countries by forwarding with DHL Express.

We don't pretend to believe anything negative about you but neither are we that bad despite not having responded within the minute of your message,

If there're no incidents such as the one mentioned above, your order should be delivered on April 1, end of the stipulated period, if not, we will proceed as with the other affected customers, we will propose a resend or a refund, with the commitment for your part to inform us if you receive Global Mail in the meantime.

Anastore as a company has a very long and highly valued history and it's not in our interest to damage our reputation or harm our customers.

Kind regards,