Empress Reviews 

677
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally soft leather and beautiful design, noting that the footwear feels remarkably comfortable and supportive for long walks and daily wear. Many consumers also highlighted the overall excellent product quality, gorgeous appearance, and perfect fit that feels like walking on a wonderful cloud. However, some people mentioned that international shipping took a very long time to arrive and tracking information was frequently delayed. Some reviewers were not happy with the sizing, explaining that the shoes run very small and that completing returns is quite expensive and complicated.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide split in opinions regarding sizing and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the exceptional materials and... See more

Order

People report mixed and ambiguous experiences with order processes. Reviewers express high frustration... See more

Delivery service

Clients share negative opinions on delivery service, frequently reporting excessive delays of up to a month... See more

Return policy

Consumers find return policy to be extremely frustrating and complicated. Reviewers note that returns are not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Response is great. Shipping is costly to return items so costs a lot to try the shoes if you don't live in the US.

Rated 5 out of 5 stars

I ordered the Hero Loafer in wine. These are such beautiful and beautifully crafted shoes. The purchase process was seamless. No worries at all with international purchase process, including custom... See more

Rated 5 out of 5 stars

I’ve followed Empress Athletics for ages and always missed out, but finally ordered during the warehouse moving sale — and now I wish I bought more. Got the shorts and joggers. It’s still a... See more

Rated 5 out of 5 stars

Extremely responsive customer service. But not forgetting the shoes - the most comfortable shoes ever. The square toed flats (of which I have maybe 4 pairs) have seen me through long flights and very... See more


Company details

  1. Footwear Wholesaler

Written by the company

Our goal is to create the most comfortable and stylish shoes in the world.


Contact info

3.8

Great

TrustScore 4 out of 5

677 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(677)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Great job, Empress!

Great job on customer service Empress. 👍🏻 You listened and acted promptly. Thank you! I liked the shoes just not the color I chose and you helped me through the process. Keep up the good work!

17 May 2025
Unprompted review
Rated 5 out of 5 stars

These shoes are the best

These shoes are the best. I recently spent 8 days in London and walked an average of 26,000 steps a day and these shoes were wonderful. I only took the one pair and they were not only comfortable, but also perfect with every outfit!

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Butter Soft Shoes

Easy ordering, beautiful shoes that are true to size and buttery soft leather. Beautifully presented in their individual protective bags. Delivery to the UK was swift. Will definitely be ordering more in the future.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

The flats of your dreams. Get one in every color.

This was my 5th pair of square toed empress flats. Buy the black flats. I swear. It's "that" pair of flats you've been searching for your entire life. Then come back and buy a pair in a fun color because... you can. Then buy a pair that matches your suit and give up your heels because they are dumb. I just love these shoes. (and they don't pay me or give me free shoes to say that. I have bought every single pair of those!)

31 March 2025
Unprompted review
Rated 4 out of 5 stars

quality control

shipping was fast and reliable as always. the only thing about the shoes I ordered I did not love was the ties and how they pressed into the foot. the shoes are marvelously soft and comfortable other than that tie.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication. Very comfortable and great colours but would love to see orange or mustard colour patent leather as well. Beautifully packaged and speedy delivery. Have already bought 3 pairs and will possibly purchase more. Very customer focused. Great work guys.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

I love my Empress Shoes

I love my Empress Shoes. They are the only ones that don't make my feet hurt. I ruined my feet by running 2 hours a day and now it's difficult to walk. Whenever I have to go somewhere I make sure I am wearing my Empress Shoes. Even better, they are cute.

11 February 2025
Unprompted review

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