Empire Physiotherapy Reviews 

302
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease during treatments. Many people highlight the exceptional service, noting that therapists are knowledgeable, listen attentively, and provide thorough explanations of diagnoses and treatment plans. The user experience is frequently described as positive, with reviewers appreciating the personalized care, effective treatment methods, and significant pain relief achieved. However, some customers also noted an instance where an assessment was perceived as lacking, with no physical examination and no physiotherapist present during a session, leading to a feeling of wasted time.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and knowledge of the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many reporting feeling comfortable and at ease during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

Had physio today with Neha . Great experience as usual feels much better already. She always makes me feel secure and safe , basically in good hands 🙌 of someone that cares and will do everything it... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

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No recent history of asking for reviews

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4.9

All reviews

(302)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

I have received a very positive experience from Empire Physiotherapy. From the initial booking experience to…

From the initial booking experience to meeting my physiotherapist Ruchi, I have been extremely pleased with the service. Ruchi met me with a smile and at the initial conversation she was warm and friendly. The treatment for my forearm left it feeling so much better and the exercises sent to me via email were very beneficial.
Overall my experience has been a positive one and I look forward to my next session.
I would recommend this physiotherapy service to anyone needing physio.
Thank you Ruchi.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Ruchi Sagar is an exceptional…

Ruchi Sagar is an exceptional physiotherapist. Her kindness, gentle approach, and depth of knowledge have made a real difference in my husband care. I highly recommend her to anyone seeking expert and compassionate physiotherapy support.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

My sessions with Ruche Sagar

I received 3 sessions of physiotherapy from Ruche Sagar, she was very patient with me not pushing me too far and always making sure I could handle the discomfort while also trying to relieve me of my constant pain, I would definitely recommend empire physiotherapy to someone that needs it.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good sessions

I have been having treatment for my back since 1979 which has been a drag. Ruche Sagar did something that I have not had before, she manipulated my legs individually so that my lower back was stretched, rotated my hips all to where the pain starts. That eased my pain in that area I also had treatment with an electrical gadget that gave a deep massage to my back muscles to which my back went through a ooo, ahhh and many more in my head but it did not hurt in a bad way. The exercises I was given were, I should say, easy to do but my fitness is not what it used to be so they were a struggle. They have got a little easier and so has my back now but I need to keep them up

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Blesson was very helpful with my pain

Blesson was very helpful with my pain, he explained everything clearly, told me what to use and even gave me notes on it and also some exercises. All in all i was very happy as Blesson was very caring and professional.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experienced staff and experience

I’ve had an amazing experience with my physiotherapist. From the very beginning, they’ve helped guide me through my recovery journey with genuine care and encouragement. They’re the first physiotherapist who truly made me feel like improvement is possible—and gave me the strength and confidence to believe in it.

They don’t just treat symptoms; they take the time to understand you as a person. They offer clear options, motivate you to keep moving forward, and gently push you to do the exercises you need—even when it’s hard. Their support, knowledge, and empathy have made all the difference.

Hands down, the best physiotherapist I’ve worked with. Highly recommended!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience.

I had an amazing experience.
After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I’m truly grateful. I haven’t felt this good in the past three years. It was genuinely life-changing.

20 July 2025
Unprompted review
Rated 4 out of 5 stars

Winnersh clinic not easy to find, but Haris excellent.

The phone system is disappointing as I requested a call back and didn't receive one. Also, when you arrive at the Winnersh clinic the only thing that tells you that you are at the correct location is an A4 paper sheet that is stuck on the door of the Exchange Cafe. If you arrive after office hours the doors are locked, so you have to call the office, so that someone comes to let you in. All that said, my physio (Haris) was fab. Very friendly and very professional. I would thoroughly recommend.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Shoulder injury

My physiotherapist Neha was very understanding and helpful with my shoulder injury she asked a lot of questions to give me the right kind of treatment and exercises for me to do. She was always on site when I arrived for the appointments so no time wasting or delays. In all I was very happy with the service I received.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Care and Helpful Advice

Haris was very nice and helpful with my shoulder issue. He took the time to understand the problem and gave me some really helpful advice that made a big difference. Highly recommend Haris if you're looking for a knowledgeable and supportive physiotherapist.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Haris made me feel so comfortable and knew exactly how to help my shoulder.
Not only was he knowledgeable, he was patient, calm and very friendly with a lovely smiley face. Thank you Haris

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had such a positive experience at Empire. Bahar was great! She was very kind and put me at ease. She explained in detail what she was doing and why and also told me what my treatment plan would be moving forward. She was extremely knowledgeable and I felt that I was in good hands.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Empire Physiotherapy Winnersh

I was greeted by Haris who was welcoming and made me feel at ease. Haris was thorough with explaining the consultation/procedure/treatment which was carried out with exceptional care. He emailed exercises I needed for my hands whilst I was present & gave me advice regarding osteoarthritis I have in my fingers/hands.
The facilities/treatment room are immaculately clean & air conditioned.
I would suggest following the parking instructions.
I would highly recommend Haris/Empire Physio at Winnersh Triangle.
Looking forward to my next appointment.

27 June 2025
Unprompted review

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