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Empire Physiotherapy Reviews 

301
•
TrustScore 5 out of 5

4.9

Physical Therapy Clinic
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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to put them at ease, even during new or potentially uncomfortable treatments. Many reviewers highlight the personalized approach, noting that therapists listen attentively and tailor treatment programs to individual needs, leading to significant pain reduction and improved well-being. The service is frequently described as excellent, with people appreciating the clear explanations, thorough assessments, and effective treatment techniques, including acupuncture. Reviewers are particularly impressed with the supportive and empathetic environment, which helps build confidence and makes a real difference in their recovery journey. However, some people were dissatisfied with a specific experience, mentioning a lack of physical assessment, an absent physiotherapist during a session without explanation, and no follow-up.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many customers having a fantastic experience and... See more

Customer service

Consumers find customer service to be positive, highlighting great care and support from staff who make them... See more

User experience

Customers consistently report positive experiences, highlighting the professionalism and comfort provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more

Rated 5 out of 5 stars

Neha of Empire Physio was really good. She was knowledgeable, courteous and kind. She gave me useful exercises to do, acupuncture and use of a TENS machine. Thanks to her, I saw an improvement ove... See more

Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.

Contact info

4.9

Excellent

TrustScore 5 out of 5

301 reviews

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No recent history of asking for reviews

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4.9

All reviews

(301)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing service

Neha made me feel comfortable and explained everything in detail. Very professional and friendly at the same time. Highly recommend.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Neha

Neha put me at ease, explained everything throughly, treatment was not painful and I left feeling better than I entered which is fantastic 🥳

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Ignored and forgotten.

My pregnant wife has an ongoing back injury and was refered here by the GP, we are trying to understand why she was treated so poorly.
The assessment was lacklustre with no physical assessment carried out,
The actual session wasn't attended by a physio, no explanation was given why, no apology given for wasting her time, and no follow up was attempted.
Perhaps she is the 'wrong type of person' to receive treatment here.

18 August 2025
Unprompted review
Rated 4 out of 5 stars

Empire physio doing great work

Very good experience with empire physio they doing great work.last few weeks ago i started my physio session with empire physio and yesterday I had last one its great experience especiall i want to mention the name Neha she was very helpful very kidn and make u very comfortable between ur treatment

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Empire Physio Slough

I was offered by my local NHS physio to attend Empire Physio to enable me to receive treatment sooner than they could offer. My treatment has been excellent (by Neha Desare) and would certainly recommend this company. They listen and evaluate what the problem is and apply appropriate treatment/exercises- in my case knee injury.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience, highly recommended

Ruchi was very welcoming and was clear and concise with explaining to me about what exercises will help my pain.
Also, she listened to what my problems areas were and advised what she was going to do in each session at the beginning of it.
I felt the difference from the very first one and would highly recommend her.

4 August 2025
Unprompted review

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