Everything was amazing! The cleaner arrived right on time and brought all the necessary supplies, including a vacuum and a mop. In just 2.5 hours, they cleaned the entire one-bedroom apartment thoroug... See more
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Review summary
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Reviews shaping this summary
Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... See more
Company replied
Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... See more
Company replied
I have worked for Emop cleaning company for almost a year now and the experience has been awesome, I have earned well and the fact that it is a flexible job makes me love it. My trainer Pre, she sends... See more
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Company details
Information provided by various external sources
eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.
Contact info
Bayley Street 13, WC1B 3HD, London, United Kingdom
- support@emop.world
- emop.co.uk
3.9
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Disappointed
The booking process was very easy to fulfil, but I didn't find it clear that eMop was connecting cleaners and customers, I only understood that it wasn't their own cleaners only once the booking has been confirmed. I booked for an end of tenancy cleaning, and I was disappointed by the job done. Fortunately I was there at the end to spot the things missing, but a lot was missing : cobwebs in all the corners, windows barely cleaned, bins not even wiped, there was a few drops of wax on a table that I had to remove myself. It didn't feel like a end of tenancy cleaning, I expected a detailed clean and in my opinion it was just a regular clean. I don't think I would recommend eMop.
14 April 2025
Unprompted review
Reply from eMop
Thank you for sharing your feedback regarding the booking process and the end-of-tenancy clean. We appreciate you highlighting the ease of booking.
We are also very sorry to hear that the standard of the cleaning did not meet your expectations for an end-of-tenancy clean and that you had to address several areas yourself. This is certainly not the level of service we aim to provide.
To help us understand your specific booking and address these issues further, could you please email us at support@emop.world? Please include your booking details and any photos you may have. This will allow us to look into your situation thoroughly and find a suitable resolution. Best regards eMop.
Emop happened to one of the best cleaning company so far
Emop happened to one of the best cleaning company so far because they have competent and professional cleaners who do their jobs diligently and satisfy customers demand at all time
10 April 2025
Unprompted review
Reply from eMop
"Thank you! We're delighted to hear you're so happy with our services. We'll be sure to pass along your kind words to our team."
Spring/ deep clean
We booked Emop for our spring clean service. I first saw countless of 1 start reviews here but I thought as the overall score is good, I want to give them the benefit of the doubt.
As a mother of two young kids, I only manage a superficial clean but never get to properly deep clean.
So we thought getting someone to come in and do it for us would be easier. We booked a cleaner for 6 hours including services such as kitchen cupboards from inside, fridge, windows from inside etc.
The cleaner was 20 minutes late to start with, which I didn’t mind in particular but some ppl might.
She arrived and she was very lovely, not a bad word about that. Friendly and nice and got to work straight away.
We left the house and when we returned she asked if we were happy with the service. At first glance house seemed cleaner. Not a wow effect, I must be honest, but I thought ok 6 hours of cleaning is definitely more than I can do at this point.
It was only the next day when I started actually noticing things. Cupboards were done hit and miss, one section done, the next not even touched. Fridge she said she cleaned , but I had leaky old cucumber all over it not touched with shelves all dirty.
Microwave had dirt in the ceiling, skirting boards untouched, limescale all over the sinks and baths, it was just wiped over, not actually washed and cleaned. Floors dirty under the table (chairs not moved) etc etc. you get the point.
The more I looked around the more I saw the quality of the clean and how superficial it was. I booked and paid for someone to help me deep clean the house as I’m unable to do that with kids, and what I got was more of a superficial clean that I can do myself.
I only give 2 starts because the lady herself was lovely. Sadly the end result wasn’t.
9 April 2025
Unprompted review
Reply from eMop
Thank you for taking the time to share your feedback regarding your spring clean service. We appreciate you providing us with detailed information about your experience.
We understand that you had certain expectations regarding the service, and we are keen to understand the specifics of your booking to address your concerns. We value your feedback and want to ensure we can look into this matter thoroughly.
To assist us in investigating this, could you please email us directly at support@emop.world with your booking reference number, date of service, and any other pertinent details? This will allow us to review your case and provide a more comprehensive response.
We look forward to hearing from you and working toward a resolution. Best regards eMop
Emop is a good cleaning company
Emop is a good cleaning company, they take good care of their cleaners and client as well,
4 April 2025
Unprompted review
Reply from eMop
"Thank you! We're glad you feel we take good care of our cleaners and clients. We appreciate your feedback."
Reply from eMop
Thank you and welcome aboard!
Very professional
Had a fantastic experience with emop. I called them the first time for kitchen and downstairs one off clean up and Percy was a star! He was very professional and efficient. All work was done upto to mark and thoroughly put effort in! I would definitely call Percy again in the future.
27 March 2025
Unprompted review
Reply from eMop
"Thank you so much for your wonderful review! We're thrilled to hear you had a fantastic experience with eMop and that Percy exceeded your expectations. We'll be sure to pass along your kind words to him. We look forward to cleaning for you again in the future!"
Bleach stains on carpet and no response
Do not use. The cleaner spilt bleach on my fitted carpet, dressing gown and pillow case leaving them irreparably damaged (colour completely bleached out in long streak). The cleaner who turned up was also not the person shown on the app as supposed to be doing the job which makes me feel unsafe as to who was in my home and what if any checks had been done on him. I have raised my concerns with Emop directly but they do not respond. It has now been nearly 2 months since the incident.
5 February 2025
Unprompted review
Reply from eMop
Dear Alice. We understand your frustration and are taking this matter very seriously. Our team is actively investigating the circumstances surrounding the damage to your property and the concerns you raised about the cleaner.
We are working diligently to gather all the necessary information and will be in touch with you as soon as possible with an update on our findings and the next steps.
Thank you for your patience.
Do not use this company
Do not use this company, I booked about 7 days ago for a clean today plus carpet clean. The carpet clean was cancelled yesterday as there was no one available, which I accepted. Now within 3 hours of the expected clean they have cancelled that for the same reason. Not reliable at all and a very big let down.
23 March 2025
Unprompted review
Reply from eMop
We are truly sorry to hear about the significant inconvenience you experienced with the cancellation of both your cleaning services. We understand your frustration and disappointment with this situation, especially the short notice for the second cancellation.
We want to clarify that eMop operates as an online platform connecting customers with independent cleaners. While we strive to ensure availability, we do rely on the cleaners' ability to accept bookings. Our terms and conditions do outline that cancellations may occur if no cleaners are available, and we understand this can be disruptive.
We sincerely apologize that we did not meet your expectations on this occasion. We would still like to help find a solution for you. Could you please send us an email with your booking details, including your booking ID or postcode, to support@emop.world? We would be happy to explore alternative options for you, such as rescheduling for a different day or time or discussing other ways we can make things right.
Reply from eMop
Thank you for your feedback )
Stay away from this company
Stay away from this company. They have the worst cleaners ever and then charge you to pay extra for their best. I’ve just had my home cleaned and feel like I am going to hire someone else to come tomorrow. The worst cleaning I’ve ever had
19 March 2025
Unprompted review
Reply from eMop
Thank you for taking the time to leave a review. We are very sorry to hear about your negative experience with our cleaning service. We understand your frustration and are taking your feedback very seriously.
We strive to provide high-quality cleaning services, and it is disappointing to learn that we fell short of your expectations. We are currently looking into the details of your service to understand what went wrong.
To help us investigate this matter thoroughly and take appropriate action, we have sent you a separate email requesting some additional information. We look forward to hearing from you.
Very good job all the time
13 March 2025
Unprompted review
Reply from eMop
Thank you for your feedback. we highly appreciate it )
Emop is a very nice company i gave them…
Emop is a very nice company i gave them 5 stars because they worth it nice working with them ❤️❤️ and they payment never delay ♥️♥️♥️
24 January 2025
Unprompted review
Reply from eMop
Thank you so much for your 5-star review! We are absolutely thrilled to hear that you had a positive experience working with Emop.
We truly appreciate your kind words about our team and our reliable payment process. It means a lot to us that you recognize our efforts to provide excellent service.
Lovely company to work
Lovely company to work, I started working with emop cleaning company for the past 4 months and the customer service team Nizam was very listening and responsive to messages and calls
Thanks to the emop admin for making me path of the family I really appreciate 🙏 and will not let you down.
19 February 2025
Unprompted review
Reply from eMop
That's wonderful to hear! Thank you for sharing your positive experience with eMop. We're so glad you've enjoyed working with us for the past 4 months and that Nizam provided excellent customer service. We really appreciate your kind words and your commitment to the eMop family. We look forward to a continued partnership!
Do not use this service
Do not use this service. They just charge you high prices to sit around and do nothing. I was charged for a 7 hour clean and came to flat with dirt in every corner and surfaces not dusted. Yet they refused to refund me appropriately.
Go directly to individual cleaners who will give you better value for money.
29 January 2025
Unprompted review
Reply from eMop
We're very sorry to hear about your negative experience with our cleaning service. We take all feedback seriously and want to understand what happened in your specific situation.
To help us investigate this further and address your concerns, could you please send us an email at [Your Email Address] with the details of your booking? This will allow us to look into the matter thoroughly and take appropriate action.
We appreciate you bringing this to our attention and look forward to hearing from you soon.
Average cleaning and extra charge
The service was booked quickly and somebody did pick up the job.
However, the job was not good (pretty average - the floor for example had obvious cake stains). The cleaner was remarkably slow if you take into account that the house was all ready, sorted out to be cleaned. No beds to be made, no dishes to be washed, no items on the floor to be tidied up.
I also offered some coffee and some cake to the cleaner half-way through the job. The cleaner who finished the job 5 earlier, stayed for 10 minutes longer to finish his cake and use the loo.
And e-mop CHARGED for the extra 5 minutes that the cleaner used the loo. It's not the amount of course they charged, but the principle that they would charge for the extra 5 minutes regardless of what the reason for the delay was.
7 February 2025
Unprompted review
Reply from eMop
We appreciate you taking the time to leave a review. We're sorry your recent cleaning experience fell short of our standards. We strive to provide excellent service, and your feedback helps us identify areas for improvement. Please contact us directly at support@emop.world so we can discuss your concerns in more detail and work towards a resolution. Best regards eMop
cleaner broke our hoover!
So many issues!
- cleaner was watching videos on her phone, which i thought was fine as long as she got the job done- then i got charged later as the cleaning took extra time!
- cleaner broke our hoover and despite numerous attempts to contact customer support about this was given no help or compensation
- cleaning was superficial, not thorough enough at all for the time and money
18 March 2024
Unprompted review
Reply from eMop
Thank you for your review. We're sorry to hear about the issues you encountered during your cleaning service. We appreciate your feedback and will use it as we continue to work on improving the eMop platform and the services offered by the independent contractors.
Friendly
ROXANNE is very friendly and helpful she assisted me with lots of things when ever I get stock. I appreciate her help and grateful to work with her
12 December 2024
Unprompted review
Reply from eMop
We're so glad to hear that Roxanne has been so helpful! Thank you for sharing your positive experience. We'll be sure to pass along your kind words.
I would advise avoiding this company
I would advise avoiding this company. The cleaner arrived late, making me late for important appointments, did not end up doing the job, then the company tried to blame it on me and take money for a job that has not been done. This is appalling service. Avoid like the plague.
16 January 2025
Unprompted review
Reply from eMop
Thank you for contacting us regarding your recent cleaning service.
We understand your frustration regarding the slight delay in the cleaner's arrival. Our policy allows for a flexibility of up to 30 minutes for both eMoppers and customers.
In this instance, the cleaner arrived within the 30-minute grace period and provided evidence of their arrival.
We sincerely apologize for any inconvenience caused by the delay. As a gesture of goodwill, we have issued a full refund for the cleaning service.
We value your feedback and appreciate you bringing this matter to our attention. We are always striving to improve our service and will use your feedback to further refine our communication processes. Best regard eMop
TERRIBLE CUSTOMER SERVICE
Having booked a cleaner a week ago the time of booking arrives and I receive a text from the cleaner saying she will be 30 mins late. In turn making me late for work. I called the company and they couldn't have cared less and i was told "cleaners are allowed to be late" Unacceptable customer service - dont even think about wasting your time in their in app live chat. Avoid this company - there are better out that who actually care about inconveniencing their paying customers.
10 January 2025
Unprompted review
Reply from eMop
Thank you for contacting us regarding your recent cleaning service.
We understand your frustration regarding the slight delay in the cleaner's arrival. Our policy allows for a flexibility of up to 30 minutes for both eMoppers and customers.
In this instance, the cleaner arrived within the 30-minute grace period and provided evidence of their arrival.
We sincerely apologize for any inconvenience caused by the delay. As a gesture of goodwill, we have issued a full refund for the cleaning service.
We value your feedback and appreciate you bringing this matter to our attention. We are always striving to improve our service and will use your feedback to further refine our communication processes. Best regard eMop
Absolutely AWFUL
Absolutely AWFUL. They damaged my wood worktop. I requested that no bleach is used , they left 2 black marks on my worktop. I provided photos with time stamps clearly showing that it was damaged during the cleaning and they refused to pay for the repair.
They also tried to overcharge for their time by an hour. DO NOT BOOK!
23 November 2024
Unprompted review
Reply from eMop
We’re truly sorry to hear about your negative experience. We take customer satisfaction seriously and are committed to providing high-quality services.
Please reach out to our customer support team at support@emop.world to discuss this matter further. We'll do our best to resolve this issue promptly.
Thank you for your feedback.
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