Everything was amazing! The cleaner arrived right on time and brought all the necessary supplies, including a vacuum and a mop. In just 2.5 hours, they cleaned the entire one-bedroom apartment thoroug... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... See more
Company replied
Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... See more
Company replied
I have worked for Emop cleaning company for almost a year now and the experience has been awesome, I have earned well and the fact that it is a flexible job makes me love it. My trainer Pre, she sends... See more
Company replied
Company details
Information provided by various external sources
eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.
Contact info
Bayley Street 13, WC1B 3HD, London, United Kingdom
- support@emop.world
- emop.co.uk
3.9
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have worked at eMop for 2 years
I have worked at eMop for 2 years, they are very flexible and supportive.
6 May 2025
Unprompted review
Reply from eMop
We're so glad you've had a positive and supportive experience with eMop over the past two years!
eMop is efficient and reliable.
eMop has been great not just to me but my family who I managed to support through my earnings. Pre made the recruitment process so easy, she was patient and very helpful. The clients have also been so great, I love how the team deals with issues that arise quickly and efficiently keeping both the cleaner and client happy.
14 May 2025
Unprompted review
Reply from eMop
That's truly heartwarming to hear! It's wonderful to know that eMop has not only been great for you personally but has also enabled you to support your family. We're so pleased that Pre made your recruitment process easy and that you appreciate our team's efficiency in resolving issues to keep both cleaners and clients happy. Thank you for sharing such a positive and impactful experience!
Emop is a good cleaning company
Emop is a good cleaning company, that don’t joke with their daily activities, and always ready to satisfy both the staffs and the clients.
14 May 2025
Unprompted review
Reply from eMop
You're right! eMop is a good cleaning company that doesn't joke with their commitment to quality, their customer satisfaction, or their professional standards.
Reply from eMop
We're so glad you consistently have a great experience working with us!
Reply from eMop
We're so glad you found eMop to be a seamless and great cleaning company!
I ve a very nice experience with emop
I ve a very nice experience with emop
12 May 2025
Unprompted review
Reply from eMop
We're so pleased you've had a very nice experience with eMop!
Good experience and cooperative staff.
Good experience and cooperative staff.
Get responses within seconds when I need any help. Get reminders when its my first job its really helpful for a new comers.
Easy access to communication with telegram and whatsapp.
9 May 2025
Unprompted review
Reply from eMop
That's fantastic to hear! We're so glad you've had a good experience with eMop and that you find our staff cooperative. It's great to know our quick response times and reminders are helpful, especially for newcomers. We're happy our communication channels are easily accessible for you!
Good company
Good company, give us the best customer, good communication with the team.
I am to work with emop.
14 December 2024
Unprompted review
Reply from eMop
That's great to hear! We're so pleased you feel that way about eMop. We aim to provide the best customers and ensure good communication with our team. We look forward to you working with eMop!
Flexible and reliable
I gave eMop 5stars because are very reliable to work with and flexible any time you're free to work.
14 May 2025
Unprompted review
Reply from eMop
That's wonderful to hear! Thank you so much for the 5-star rating and for highlighting our reliability and flexibility. We're happy that our system works well for your schedule!
I have actually enjoyed working with…
I have actually enjoyed working with emop as a cleaner...honestly, from my onboarding process to my starting time till now, emop has really be a game changer for as a cleaner
A special thanks to Roxanne @ recruitment team making onboarding so simple and special as a cleaner
14 May 2025
Unprompted review
Reply from eMop
That's absolutely fantastic to hear! We're so thrilled that eMop has been such a positive experience for you as a cleaner. It warms our hearts to know that everything from onboarding to your daily work has been a game-changer.
And a big thank you for the special shout-out to Roxanne! She's a star member of our recruitment team, and we're so glad she made your onboarding process simple and special. We really appreciate you taking the time to share your positive journey with eMop!
I worked for eMop and found it to be a…
I worked for eMop and found it to be a flexible cleaning company where you can choose your own hours and work around your lifestyle. The communication system is excellent, with quick responses via multiple channels like Telegram and WhatsApp. The team is helpful, and the work itself is rewarding if you enjoy cleaning. However, some employees have noted issues with management and pay, so experiences may vary. Overall, eMop offers a convenient platform for cleaning jobs with a good level of support for cleaners who value flexibility
28 April 2025
Unprompted review
Reply from eMop
Thank you for sharing your experience working with eMop! It's valuable to hear about the flexibility and good communication systems we have in place. We appreciate you highlighting the positive aspects of choosing your own hours and the support provided by the team.
We also acknowledge your point about varying experiences, particularly regarding management and pay. We are always striving to improve in all areas and take such feedback seriously. We want to ensure a positive and rewarding experience for all our cleaners. Thank you for your honest review.
eMop is the best cleaning company they…
eMop is the best cleaning company they are very good 👍👍👍
10 April 2025
Unprompted review
Reply from eMop
That's fantastic to hear! We really appreciate your positive feedback. It means a lot to us that you think eMop is the best! We strive to provide excellent service.
They care much about their staffs…
They care much about their staffs wellbeing and prompts payment.
14 May 2025
Unprompted review
Reply from eMop
That's great to know! We truly value our team and believe in taking care of them. Thanks for the positive feedback!
Roxanne
Roxanne was amazing always kept in touch and the service received was excellent
14 May 2025
Unprompted review
Reply from eMop
That's wonderful to hear! We're so glad Roxanne took great care of you and that you received excellent service. We appreciate your feedback!
Best company so far
Best company so far
They employed me when there's no hope, with good communication. I give them 5 stat
6 May 2025
Unprompted review
Reply from eMop
That's fantastic to hear! Thank you so much for the 5-star rating and your kind words. We're truly happy to have you on the team!
STAY AWAY
STAY AWAY. The WORST cleaning company on the planet. They broke items, did a terrible clean and refused a refund. Read these words. DO. NOT. USE. EMOP. You will regret it.
19 March 2025
Unprompted review
Reply from eMop
We are very sorry to read your review and are concerned to hear about the negative experience you had with our services, including the alleged damage to your items and the quality of the clean.
We want to assure you that we take such feedback very seriously. Our aim is to provide a high standard of service, and we are disappointed to learn that we fell short of your expectations.
Our records indicate that we have already processed a refund for your booking, as agreed upon via email. We hope this resolution has addressed the financial aspect of your dissatisfaction.
We value all feedback, both positive and negative, as it helps us to improve our services. Best regards eMop.
Terrible service and unprofessional…
Terrible service and unprofessional conduct — avoid at all costs.
We booked an end-of-tenancy clean with an estimate of 2 cleaners for 10 hours. Only one cleaner arrived on time; the second showed up over an hour late. In total, they stayed no more than 7 hours. The cleaning was subpar, and worse, they damaged several items in our home: they disconnected the internet during work meetings, broke two bespoke shutters and left them aside without acknowledgment, and even knocked a radiator off the wall.
We’ve spent over a month trying to resolve this, with no meaningful response. Although a small refund was offered for the poor cleaning, we are still significantly out of pocket due to the property damage. Extremely disappointing experience.
Do not use this service.
31 March 2025
Unprompted review
Reply from eMop
Dear Louise,
We understand your frustration and sincerely apologize for the delay in resolving your complaint. We are actively working to get the eMoppers' response and will be in touch with a final resolution as quickly as possible.
Best regards,
eMop
Do not use for end of tenancy clean
If you are here because you are looking for someone to carry out your end-of-tenancy clean, do yourself a favour and look elsewhere.
I booked my clean with eMop for what I thought was a reasonable price compared to other service providers on the market. I was then charged an additional £40 on top of the fee quoted. I could've lived with this if the cleaning had been done properly. Regarding the experience, I had two cleaners turn up on the day, not dressed in uniform and carrying a small gym bag holding what was supposed to be their equipment. They did not have a vacuum cleaner or a mop with them. Naturally, this was the first red flag. They spent a total of 4.5 hours at the property for a combined of 9 hours (they charged me accordingly) of cleaning, and the result was shocking. Light fixtures were covered in dust, carpet floors had not been hoovered (obviously), the top of the fridge was full of grime, door architraves were full of dust, the bath panel was dirty, tiled floors were greasy and with streaks, and the floors underneath cabinets had not been cleaned. For an end-of-tenancy clean, it was absolutely terrible.
The customer service today has been as bad as the cleaning itself. No answer to multiple calls and received an email hours ago requesting some photos and still not had a response.
Just avoid at all costs.
6 May 2025
Unprompted review
Reply from eMop
We're truly sorry to hear about your disappointing experience with your end-of-tenancy clean and the subsequent customer service. It's certainly not the standard we aim for, and we understand your frustration regarding the additional charge, the lack of proper equipment, the quality of the cleaning, and the delayed response.
We have reviewed your case, and while our standard resolution time is 48 hours, we have provided an explanation including compensation.
We are taking your feedback seriously to prevent similar situations in the future. Best regards eMop.
Reply from eMop
That's fantastic to hear! We're so glad you had a great experience with our staff and team. It really means a lot to us. Thanks for taking the time to let us know!
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