Fed-Ex destroyed my first order of beautiful crystal wine glasses from the Black Toast collection. I was sick about it. I called and the kindest lady helped me!! She refunded the amount charged after... See more
Company replied
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Review summary
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I ordered a gorgeous cake dome (I’ve ordered two previously which were perfect and well packaged). Unfortunately the dome I recently received was broken in transit and the replacement was faulty but c... See more
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I have ordered items from various ranges and have never been disappointed. Recently that included a teapot which is just stunning. Everything is always packed extremely well and the products are of th... See more
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Great choice of items that are good quality and beautiful to look at. As a long time customer I know that these items are not only lovely to look at but are well made and long lasting. After a life ti... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great job all round easy order fast…
Great job all round easy order fast delivery great products as they know and why so popular after all these years
Carry on your beautiful work
1 July 2026
Not received my order
Not received my order, possibly gone missing again, I had one a few months ago that went missing. Hopefully I’ll be wrong, but I ordered it nearly 2 weeks ago.
6 July 2026
My order arrived as promised and was…
My order arrived as promised and was very well packaged.
The products ordered are all lovely and very good quality, very pleased.
7 July 2026
delighted with the strawberry runners…
delighted with the strawberry runners and the mum mugs - lovely
8 July 2026
Arrived quickly and well packaged
1 July 2026
Seamless ordering experience.
8 July 2026
Great service and an easy to use website!
Website was easy to use.
The sale was amazing, infact it was so good I was able to purchase more items for a colleagues leaving present.
Items arrived safely wrapped and were delivered as per check out information.
It was my 1st time purchasing from Emma Bridgewater and I will be recommending the site to friends and family.
Thank you
8 July 2026
Found what I wanted easily
Found what I wanted easily, ordering and paying very straightforward.
6 July 2026
Prompt and efficient service.
8 July 2026
Package hasn't arrived
My order was supposed to be delivered by EVRI over a week ago. It hasn't arrived and the tracking hasn't been updated at all. I still don't have my package.
8 July 2026
All mugs arrived in perfect condition
All mugs arrived in perfect condition, bought for gifts, everyone loved them.
8 July 2026
Beautiful products Quick Delivery Thank…
Beautiful products Quick Delivery Thank You Emma Bridgewater I can always depend on you and your products
1 July 2026
Love this brand
Love this brand . Good quality and excellent delivery service. Got a mug collection going on now !!! 😀
8 July 2026
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