Definitely harder than my previous mattress with medium hardness and I love how comfortable it is. It doesn’t sink, it takes your body shape while sleeping but bounces back to its original state. Very... See more
Company replied
Emma
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See what reviewers are saying
I ordered at mattress on the 26th July. I was told the latest it would arrive is 1st August. By the 28th of August I asked for the order to be cancelled and a refund as it still didn't arrive! On the... See more
Company replied
I was shopping around for a new top mattress, and had heard very good things about Emma from others/online reviews. The site was easy to navigate, the items very clearly described. I went for a "diamo... See more
Company replied
Delivery was fast despite the time they initially presented: They said 2-3 weeks and we received it in 4 business days. We've been sleeping on it for 2 weeks and it has been very comfortable so far.... See more
Company details
Written by the company
Emma-madrassen är Europas mest prisbelönta madrass och har vunnit priset som bästa madrass i över 10 länder. Emma är en exklusiv och innovativ madrass. Madrassen är lämplig för alla eftersom den är individuellt anpassningsbar, tryckavlastande och ger maximalt stöd för hela kroppen. Madrassen ger en harmonisk sömn tack vare tre skumlager bestående av Airgocell, minnesskum och HRX-skum.
Emma
Written by the company
- 100 nätters provsömn
- Vi på Emma vet att du inte kan hitta den perfekta sängen eller madrassen efter 10 minuter i en butik. Du behöver mer tid för att hitta rätt. Därför erbjuder vi dig att prova alla våra produkter i lugn och ro i ditt eget hem, riskfritt i 100 nätter från den dagen du får din produkt.
- 10 års garanti
- Alla våra produkter är tillverkade av högkvalitativa material och utformade av vårt R&D team för att hålla i många år. Därför erbjuder vi en 10-årig garanti för alla Emma-produkter. Om ett problem skulle uppstå, kontakta oss så löser vi det.
- Gratis leverans och retur
- Vi levererar alla våra produkter kostnadsfritt och direkt till ditt hem. Vi tror att våra Emma-produkter är perfekta för dig. Men om du inte är nöjd är det enkelt och smidigt att returnera och vi ordnar så att madrassen hämtas från din dörr helt utan kostnad.
Contact info
Germany
- https://www.emma.se/
- emma.se
Nice and comfortable bed
17 November 2023
Reply from Emma
Hi Evangelos,
Thank you for your brief but positive review!
We're glad to hear that you find our bed nice and comfortable.
If there's anything more we can do to enhance your experience or if you have any additional comments, feel free to reach out.
We appreciate your feedback and wish you continued comfort and good sleep!
Best regards,
Jacob
Reply from Emma
Hello,
Thank you for your review!
We're thrilled to hear that you're sleeping amazingly well and is satisfied with our product. If you have any further comments or if there's anything specific you'd like to share about your experience, feel free to let us know.
Best regards,
Jacob
Reply from Emma
Hello Joakim,
Thank you for the feedback!
We are sorry that our service did not live up to the normal standard and we are doing our best to improve this for the future.
We thank you for choosing to be a customer at Emma and hope that our next contact will be a much better experience.
Best regards,
Jacob
Impossible to return a product
Impossible to return a product since customer support ignores you for weeks and months. First thing customer support promises to send some non-existing "comfort layer" just to talk you out of returning their product. Next thing you end up waiting and they never anser. Third - they "sadly" say that return deadline have passed. Hence, false marketing about "100 day return policy", reported to Konsumentverket and police.
14 November 2023
Unprompted review
Reply from Emma
Hello Elin,
Thank you for your feedback!
We are very sorry for the inconvenience caused in your case, this sounds like a mishandling by the agent handling your case, and you should not be forced to keep the product when we have not been able to provide a comfort layer and asking you to wait for a delivery of it.
Please get back to us with the details of your order so that I can take a look at this and help you return the product.
Best regards,
Jacob
Go down with Emma
As the 13th sleeper in the World´s Sleep Championship 2020 provided by Oura, as the PRO sleeper for all important events in one´s life, as a person who is obsessed with her bed and as the coach of the perfect touch I DO RECOMMEND this mattress.
10 November 2023
Reply from Emma
Hello Marija,
Thank you for your review!
We are very pleased to hear your kind words about our mattress and that you are so happy with it.
We wish you the best sleep going forward and don't hesitate to contact us if you have any questions or concerns.
Thank you for choosing Emma!
Best regards,
Jacob
It just isn't as good as they make it…
It just isn't as good as they make it out to be. It is not bad, but for the money... Idk
10 November 2023
Reply from Emma
Hello Mathijs,
Thank you for the feedback!
We are sorry to hear that you're not satisfied and we understand that our products cannot please everyone which is why we offer 100 night trial periods with free returns so that you can properly try the product.
Please reach out to our customer service and let us know if there is anything we can do for you.
Best regards,
Jacob
The matress is fantastic...the best I…
The matress is fantastic...the best I ever had.
The pillows too hard.
9 November 2023
Reply from Emma
Hello Walter,
Thank you for the feedback!
We are very happy to hear that our mattress is the best you've had and we hope you'll have many good nights of sleep ahead.
Sorry to hear that the pillows wasn't equally exceptional, we understand that they aren't suitable for all.
Let us know if you have any other questions or concerns!
Best regards,
Jacob
Bra service
12 September 2023
Reply from Emma
Hej Margaretha, tack för din feedback!
Vi blir så glada att höra att du gillar vår service, vi ser framemot att hjälpa dig nästa gång du behöver oss!
Vänliga hälsningar,
Ditt Emma-team.
OK product, but no exceptional experience
We bought a continental bed of 180/200cm complete with matress and top matress 3 years ago at one of the popular Swedish furniture stores that we paid 8000kr for. We had no significant problem with it but 2 things were disturbing us: we could feel each others movement badly and wake up each time, and we both suffer from bad body tempreture regulating at night, waking up to heat. So I decided to try out something else.
The Emma diamond package promised us hotel experience, cooling material and no motion transfer. In top of all, we were happy to get the matress protector that would be good against our cat's occasional accident (once in a year, but still nice to know I only have to clean the protector). So I was looking forward to get the products, even tho I found it a bit over our budget with the discounted price of 15951kr.
The delivery was spot on and very quick! We could choose our delivery day, and the delivery man brought the heavy items inside our flat( we are ground lvl). The unpacking was easy as well. I could do it alone without my husbands help.
Unfortunately the rest of the experience is not as glamorous as I expected. On the first 2 nights we experienced even worse feelings of heat, as of we are laying on a radiator. We concluded it was the protector so we removed it (1 item goes to the closet and probably never used again :( ). It's ok, it was the cheapest and smallest part of the package.
The extra heat problem solved, but we did not feel any cooling effect compared to our old matress. Unfortunately, the motion transfer is way worse, compared to our old bed :( I am feeling the most regret and disappointment because of this. Every time my husband turns, I feel like he is pushing down the matress right under me...while in reality we are so apart, we could have a thrid person fit between us.
The actual comfort of the matress would be ok without the already mentioned problem. It is firm enough, doesn't cause back pain, I like the feel of it.
Another problem that arised was the top matress slipping way down from the main one, every single morning we woke up with a crater between the wall and our heads, our pillows slipping into it.... we had to buy a non-slip layer to put under the top matress. That solved the problem, but I am not happy I had to buy extra accessories after buying such an expensive package (by our standards....of course it could be cheap for someone else, but we are both sick and can't work full time).
So the conclusion is, it was not worth the price and we don't feel like the Emma matress delivered a better experience than our old one. It is ok, but not exceptionally good or not better than the others out there.
So the things I was satisfied with: delivery, packaging, hardness/comfort (but it was ok for the old matress too)
Dissapointed with: No promised temperature regulating effect, too bad motion transfer, slipperiness, useless protector, failing high expectations. No real upgrade from our old matress and thus waste of money.
Sidenote: I was a bit worried about the strong smell others mentioned here, but it was not disturbing at all and we only felt it for the first 2 days.
18 August 2023
Unprompted review
Reply from Emma
Hi Alexandra, thank you so much for your feedback!
We will definitely send this feedback to our team so we can investigate and learn from your experience. We appreciate your honest review and the time you put in to write this feedback to us!
We are very sorry to hear that you had some issues, especially with the slipperiness and the non-motion feature on the mattress. If you want any help or have any questions overall, please do not hesitate to contact our support!
We appreciate your feedback once again!
Best regards,
Madeleine from the Emma-team.
I give a 4 stars but not because the…
I give a 4 stars but not because the products are lacking in any way.
The mattresses and pillow and bedsheets are top quality and I would recommend it to everyone.
The only thing i was upset about was the long wait this time. I had to wait 1 month to get my products and it was hard to manage without them.
28 August 2023
Unprompted review
Reply from Emma
Hello,
Thank you for taking the time to leave your feedback. We're glad to hear that you are satisfied with the quality of our products and that you would recommend them to others. We understand your concern about the wait time, and we apologize for any inconvenience it may have caused. We're constantly working to improve our delivery process to ensure that you receive your products in a more timely manner. If you have any further comments or questions, feel free to reach out to us.
Thank you for your support and understanding!
Best regards,
Jesper
I was dealing with a girl called sheryl…
I was dealing with a girl called sheryl my god what a lovely person she helped me so well and was so very pleasant and efficient well done sheryl
26 August 2023
Unprompted review
Reply from Emma
Hi,
Thank you for sharing your positive experience with Sheryl! We're thrilled to hear that she provided you with excellent assistance and that you found her to be pleasant and efficient. We'll make sure to pass along your kind words to her. If you have any more questions or need further assistance, feel free to reach out. Have a wonderful day!
Best regards,
Jesper
Delivery keeps on getting delayed
Delivery keeps on getting delayed. Poor communication and next to no information on what's going on with the order.
Had to cancel after waiting for a month and being told I might have to wait another month.
All the while the products have 3-5 days delivery on their website. Not trustworthy.
14 August 2023
Unprompted review
Reply from Emma
Hello,
We sincerely apologize for the inconvenience and frustration you've experienced with the delayed delivery of your order. Your feedback is extremely valuable to us, and we're deeply sorry for any lack of communication and the extended wait time you've endured.
We understand that this situation is not aligned with the delivery timeframe advertised on our website. It's our utmost priority to provide reliable service and accurate information to our customers. We take your concerns seriously and will be working to improve our communication and order fulfillment processes to prevent such issues in the future.
We're disappointed that we couldn't meet your expectations this time. If you have any further questions or concerns, or if there's anything we can do to assist you, please don't hesitate to reach out. We hope to have another opportunity to serve you better in the future.
Warm regards,
Jesper
Customer Service at Emma
The mattress is really good
The mattress is really good, quite firm. The pillows are the best. It’s quite expensive, so I’m hopeful it will last long.
9 August 2023
Reply from Emma
Hello,
Thank you for your feedback on our mattress. We're thrilled to hear that you find it really good and appreciate its firmness. We're glad you're enjoying the pillows as well. We understand that the price is on the higher side, and we share your hope that the quality of our products will ensure a long-lasting investment for you.
If you ever have any questions or need assistance in the future, feel free to reach out. We're here to help. Here's to many nights of restful sleep on your new mattress!
Best regards,
Jesper
Customer Service at Emma
Terrible experience and product from the start
Delivery was promised in a week. It took over 4 weeks. Then, our bed and mattress was supposed to be delivered to our 3rd floor apartment. Instead, the driver dumped the whole pallet on the street (not even the sidewalk!) in front of our building and left. After we carried everything up 3 flights of stairs ourselves, we discovered the frame was broken in transit. Emma promised a new one in 2 days. It took over a week.
When the new frame arrived, we had to dispose of the old one ourselves. No help from Emma.
After experiencing a few weeks of sleepless nights, we asked for a full refund. Getting responses from Customer Service has been nearly impossible. They rarely respond. It took us almost 2 weeks to get approval to return the bed. We packaged and sent off the mattress as they requested. We have now sent all the pictures and documentation they have asked for... and no one will confirm our return. No one. Silence. Several unanswered emails.
We will continue to fight for our refund that is well within their 100 day return policy.
WARNING: AVOID EMMA. Absolutely terrible, cheap product and nonexistent, uncaring customer service.
25 July 2023
Unprompted review
Reply from Emma
Hello J,
We are sorry to hear that you have not had a good experience with Emma, but we thank you for taking the time to express these concerns since its valuable information for us.
Regarding the delivery, that is surely not an okay way to handle a delivery and we'll make sure to bring this up with our logistic partners to avoid this in the future.
We are very focused on improving the whole logistics chain, from the production of the products all the way to delivery so that we can deliver your products faster and with less delay and issues along the way.
We have tried our best and answered your emails within the 48-72h that we put as a standard, we are sorry that you are not pleased with this. We will try to be even more efficient going forward in order to help our customers faster.
I hope you are satisfied with the refund and I wish you a happy end of this summer!
Best regards,
Jacob
Great service
19 July 2023
Reply from Emma
Hello,
Thank you for your kind words!
We are thrilled to hear that you are satisfied with our service. Customer satisfaction is our top priority, and we are delighted that we could provide you with a great experience.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out to us. We are here to ensure you receive the best possible customer service.
Thank you again for your review, and we look forward to continuing to provide you with great service!
Best regards,
Jesper
The bed and pillows are so comfortable.
27 June 2023
Reply from Emma
Hello!
Thank you for your wonderful review! We're delighted to hear that both the bed and pillows are providing you with great comfort. Customer satisfaction is our top priority, and it brings us joy to know that our products have met your expectations in terms of comfort.
We take pride in offering high-quality sleep products, and it's gratifying to know that you are enjoying the comfort they provide. A good night's sleep is essential for overall well-being, and we're thrilled to have contributed to that.
If you have any further questions or need assistance, please don't hesitate to reach out to us. We are here to provide you with the best possible customer service.
Thank you again for your review, and we hope you continue to enjoy the exceptional comfort of our bed and pillows!
Best regards,
Jesper 😊
Bra bra bra!!!
22 February 2023
Unprompted review
Reply from Emma
Hej Kia,
Tack för din trevliga feedback. Vi uppskattar den lika mycket som du uppskattar våra produkter.
Om det är något vi kan hjälpa dig med, tveka inte att kontakta oss.
Med vänlig hälsning,
Cláudia från Emma-teamet
What is the problem with this…
What is the problem with this company???? Ordered 4 th of January . Promissed delivery within 20 days. New delivery now promissed March 16!! Order No 401129416
This should not happen at all!
1 February 2023
Unprompted review
Reply from Emma
Hey Fredrik,
This is Cláudia from the Emma team, we want to thank you for your feedback.
We regret to hear that your order got delayed for so long. Our team is always trying to improve the service, and we strive to deliver the orders as soon as possible without any issues during the process. However, due to the world's current condition, this not always happens flawlessly and we apologize for any inconvenience.
I have sent you an email to try to help you somehow. If there's anything else that we can help you with, do not hesitate to contact us via phone call to +46 8 446 838 90 or email at support@emma.se.
We also invite you to, please delete, sensitive/personal information ( order number or others ), since it can be used for other means that may jeopardize you in any way.
Ww will be looking forward to hearing from you.
Reply from Emma
Hej Rob,
Tack för din feedback.
Vi är glada att höra att du har fått och är mycket nöjd med din nya säng.
Om det är något annat som vi kan hjälpa dig med, tveka inte att kontakta oss. Du kan nå oss via telefonsamtal till +46 8 446 838 90 eller e-post på support@emma.se.
Med vänliga hälsningar,
Cláudia
I am totally satisfied by the quality…
I am totally satisfied by the quality of Emma mattress. It fits well to my body, not too soft but not too hard neither.
But I am less satisfied with the delivery time. In the HP, the delivery time is said to be 14-20 days, but in reality, it took exactly TWO months!
12 January 2023
Unprompted review
Reply from Emma
Hello.
Thank you for your review
We are happy to hear we you find our mattress such a good fit, even with the long wait you experienced.
We have sent your feedback to the approriate team for further service improvement.
Thank you for choosing us!
Best regards,
Jonas
The Emma team
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