emma-colchon.com.mx Reviews 

I purchased a Hybrid Comfort mattress, but I received an Emma Comfort Premium instead, a model that doesn't even exist on their website anymore.

The 100-night trial wasn't particularly comfortable, but I assumed I simply needed time to adjust to the mattress. However, after about a month, I began suffering from severe shoulder and back pain. I would wake up with my arms completely numb. It was awful.

I contacted customer service because the mattress is supposed to come with a 10-year warranty. I wasn't even asking for a refund, I simply wanted to upgrade to a different model and pay the price difference. They showed absolutely no empathy and offered no help whatsoever.

In the end, it's simply not worth buying from a company that treats its customers this way. I would not recommend Emma at all.

EMMA promesse twice to refund the matress under warranty but i have not received the money. They took more than six months but no money. They keep closing my file. Don't buy from them or via Amazon.