Emma Sleep UK Reviews 

53,306
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 2,462 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the mattresses comfortable and supportive, contributing to better sleep quality. The ordering process is often described as straightforward, with some appreciating quick and efficient delivery services. Reviewers also noted the good quality of the products and additional items like pillows or toppers. However, many people expressed significant dissatisfaction with customer service. Customers reported issues such as unresponsiveness, difficulties with returns, and a lack of support when problems arose. Delivery was another common concern, with some experiencing delays, partial orders, or missed appointments. Additionally, a few reviewers mentioned product quality issues, including mattresses sagging or collapsing prematurely.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many praising the comfort and support of... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the mattresses as "good... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and efficient... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing significant dissatisfaction due to... See more

Customer service

Consumers find customer service to be a source of significant frustration and disappointment, with many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The mattress itself is great. The service online ordering, simple and straight forward. The delivery of the product, wow. I was made to feel like a problem because I purchased the collection of my pre... See more

Company replied

Rated 3 out of 5 stars

First of all, the mattress is really comfy and if it lasts as long as it says it should then it'll be good value. There is one annoying design flaw I think. The corners! When the mattress has nothin... See more

Company replied

Rated 3 out of 5 stars

After some consultation with the Emma Team I decided to buy the Adapt Cooling Pillow as i was informed it was firm and it was cooling.. The pillow itself is fine but after coming down from three pi... See more

Company replied

Rated 4 out of 5 stars

The Emma Comfort Cooling Pillows are very good if a little pricey. Very comfortable and well made. I also have the hybrid matress that is very good. The site was easy to navigate with good custome... See more

Company replied


Company details

  1. Mattress Store
  2. Bedroom Furniture Store

About Emma Sleep UK

Written by the company

Check Out Our Sales Frequently ASked Questions Contact us Order status Emma – The Sleep Company – the UK's most trusted mattress-in-a-box brand, is dedicated to enhancing your life through the power of a great night's sleep. With their unrivaled sleep expertise, Emma is on a mission to awaken the very best in consumers, helping them embrace each day with renewed energy and vitality.

They go beyond offering an award-winning product portfolio including mattresses, beds, pillows and accessories – they deliver an exceptional sleep experience crafted with precision and care. 

Harnessing their sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.

Emma - The Sleep Company: UK's Most Trusted Mattress In a Box Brand

Written by the company

200-Night Trial
Test the 'Emma Mattress' risk-free at home for 200 nights with no hidden charges to ensure the right fit for you.
Free Delivery & Returns
'Emma Mattress' provides fast, free delivery and hassle-free returns if it's not the right fit for you.
10 Year Guarantee
'Emma Mattress' provides a warranty for structural issues, guaranteeing a replacement if durability or stability problems arise.

Contact info

3.2

Average

TrustScore 3 out of 5

53K reviews

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3.2

All reviews

(53,306)

2,421 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product

Prompt delivery .. and great products .. excellent price .. and so easy to get upstairs! Lovely comfortable and supportive mattress but not too firm

18 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear JAC,

Thank you so much for taking the time to share your wonderful review with us.

Hearing your kind thoughts and feedback is truly appreciated, as it brings great joy to know that you are having such a fantastic experience with our service and products. We are so glad to hear that your delivery was prompt and that getting your new mattress upstairs was nice and easy. Knowing that you find it comfortable, supportive, and balanced just right without feeling too firm means the world to us, as providing total comfort and great value is always our top goal.

Thank you once again for your amazing support and for choosing us for your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many more happy, cozy, and restful nights of sleep ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars

I loved my first pillow the original…

I loved my first pillow the original hybrid so decided to try the cloud. So far so good

20 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Patricia,

Thank you so much for taking the time to share your wonderful review with us.

Hearing your kind thoughts and feedback is truly appreciated, as it brings great joy to know that our products continue to give you a great experience. We are so happy to hear how much you loved your original hybrid pillow, and that deciding to try the Cloud Pillow is turning out so well for you. Knowing that it is working out so great so far and helping you enjoy a comfortable rest means the world to us.

Thank you once again for your amazing loyalty and for trusting us with your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many more cozy, peaceful, and wonderful nights of sleep ahead.


Warm regards,
Bryle From Emma

Rated 2 out of 5 stars

I was extremely disappointed when my…

I was extremely disappointed when my mattress arrived. The outer packaging was in a terrible condition, with multiple tears, holes, dents and crushed corners. The box also appeared to have been opened previously, as the top flaps were not properly sealed and there were large gaps in the packaging.

When you’re purchasing a new mattress, you expect it to arrive in brand new, unopened packaging. Receiving it in this condition immediately raises concerns about whether the mattress has been previously opened, handled, returned or damaged during storage or transit.

This is not the standard of packaging or quality I expected. I hope the retailer improves their quality control and ensures mattresses are properly protected before being sent to customers.

18 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Zak,

Thank you so much for taking the time to share your detailed feedback regarding the arrival condition of your mattress.

Receiving clear insights from valued customers is truly appreciated, as it helps bring attention to how packages are delivered to your home. It is completely understandable how shocking and unwelcoming it feels to receive a package with outer tears, dents, holes, and unsealed box flaps when expecting a brand-new item. Seeing the box in that state naturally raises immediate concerns about whether the mattress inside was properly protected during its journey. We want to say sorry for the distress caused by the condition of the box upon delivery.

To provide a quick clarification, please be assured that before any orders are dispatched to the partner delivery courier, every single item is securely packaged and in perfect condition. However, once the order has been dispatched to the courier, that is the time when direct visibility or control over the handling of the package is limited until it reaches your doorstep. That is why, if any damage occurs during transit, immediate steps are taken the moment a customer reaches out, so a swift resolution can be provided.

To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team, who will be in touch via email very shortly. Thank you once again for your patience and for bringing this matter to light.

Wishing you a bright, peaceful, and wonderful week ahead.


Warm regards,
Bryle From Emma

Rated 4 out of 5 stars

Son loves it best sleep he’s had in ages

Son loves it best sleep he’s had in ages

18 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Linda,

Thank you so much for taking the time to share your wonderful review with us.

Hearing your positive feedback is truly appreciated, as it brings us great joy to know that your family is having such a great experience with our product. We are so glad to hear that your son loves his new mattress and that he is enjoying the best sleep he has had in ages. Knowing that we can help provide him with deep, comfortable, and restful sleep every night means the world to us.

Thank you once again for your kind support and for choosing us for your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you and your son many more cozy, happy, and restful nights ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars

Great nights sleep and waking with no…

Great nights sleep and waking with no sore hips and shoulder 😊🎉. Having to sleep on single bed with mattress downstairs in heat, waking in morning with aching hips and shoulders ( I have a lovely mattress upstairs!) thought topper! Ordered easily on Wednesday arrived on Friday. Why didn’t I do it earlier 😂

20 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Ms. J Marsden,

Thank you so much for taking the time to share your wonderful review with us.

Hearing your kind thoughts and feedback is truly appreciated, as it brings great joy to know that our products are making a real difference in your daily comfort. We are so glad to hear that your topper arrived so quickly after ordering and that you are now enjoying great nights of sleep with no sore hips or shoulders. Knowing that you wake up feeling good and pain-free means the world to us, as providing true comfort and restful sleep is always our top goal.

Thank you once again for your amazing support and for choosing us for your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many more cozy, painless, and wonderful nights of sleep ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars

The Emma lite original mattress we…

The Emma lite original mattress we received is very comfortable on first impressions after a couple of nights sleep on it. Delivery was smooth arrived from DX with no issues, and a progress tracker was provided which worked fine to see exactly when they would arrive.

20 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Mark,

Thank you so much for taking the time to share your wonderful review with us.

Hearing your kind thoughts and feedback is truly appreciated, as it brings great joy to know that you are having such a great experience with our product and delivery service. We are so glad to hear that your Emma Lite Original mattress arrived smoothly through DX without any issues and that the delivery tracker kept you easily updated along the way. Knowing that your first impressions after a couple of nights are so comfortable means the world to us, as providing smooth delivery and restful sleep is always our top goal.

Thank you once again for your amazing support and for choosing us for your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many more cozy, peaceful, and wonderful nights of sleep ahead.


Warm regards,
Bryle From Emma

Rated 1 out of 5 stars

Emma sleep UK you are full of it your…

Emma sleep UK you are full of it your reply is more than likely AI generated it's a shame your compensation isn't AI itmight be more generous. once again I urge people to think twice before entering into any purchase from this or any related companies

20 July 2026
Unprompted review
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Mr. Sinclair,

Thank you for leaving another review and sharing your thoughts with us again.

I want to reassure you that every review we receive is read and handled personally by our team. We take every single conversation seriously, and I personally go through the history of your case, including the difficulties you and your partner experienced with the physical effort involved, and the email updates shared with our colleagues, because your experience genuinely matters to us.

I completely understand why you feel disappointed with the outcome and why the previous compensation did not feel sufficient for everything you both went through. Even though the initial compensation was previously arranged, I want to make sure your voice is fully acknowledged. Even though you mentioned in your last message that you would prefer not to receive any further contact from us, I want to make sure your concern is properly handled and given the attention it deserves.

I am transferring your case directly to our senior agent for further review regarding your concern. I will explicitly highlight the hardship, time, and physical strain this situation caused for you and your partner, so they can re-examine everything with a fresh perspective. While any additional resolution will remain subject to approval, please rest assured that this will be re-evaluated fairly and with genuine care. Our senior agent will be in touch with you directly via email.

Thank you once again for your patience and for speaking your mind. Wishing you both a peaceful, comfortable, and pleasant day ahead.


Warm regards,
Bryle From Emma

Rated 1 out of 5 stars

Revolving door of faulty mattresses(0006-R4HBYT)…

I purchased a mattress (0006-R4HBYT) back in October and it promptly came 3 days later on 30th.
After only 3 months the mattress developed significant sagging and a dip of 3cm.
Emma sleep then sent a replacement mattress (0006-R4HBYT-1). which lasted a further 2 months and the same problem again happened!
Now after complaing about this in February I spoke with a customer service agent, namely Daniel who personally took charge and did in fact put forward a claim for £100 COMPENSATION which was approved (No partial refund was ever mentioned in the email from Daniel, because it clearly stated COMPENSATION) and after 24 hours he reached out to confirm it was approved.

Again another mattress (0006-R4HBYT-2) was sent as a replacement. Only this mattress was clearly a returned USED product and after one week I again reported this, and sent the requested pictures etc and was agreed the mattress was yet again faulty.
The saga continued with the replacement.(MATTRESS (0006-R4HBYT-2) 6 months!

Order number 0006-R4HBYT-3 was a comfort layer. Which inly was a source of heat and did nothing to improve the overall comfort of the mattress!!

Yet another used (MATTRESSES 4( *0006-R4HBYT-4) again sent and after 1 week same issues yet again!

Consistent of a used mattress? Yes! Which was confirmed as therewas clearly a 3-5cm dip, AFTER TWO WEEKS - TWO MATTRESSES??? A COINCIDENCE??.
I Think NOT

By now I decided enough is enough and decided to return and ask for a refund, which under the 10 year guarantee was approved.
Now today (16/07/26), after the second hand mattress saga sat in my hallway was finally collected.

Emma sleep are now claiming the £100 compensation sent in February 2026 would in fact impact my full refund paid for the pro luxe double mattress which back in October 2025 was £799 by M** V would be honored and the £100 would not be deducted from my full refund *(this exact same mattress now is called the original pro an now cost's £699) And it was the SAME M** V who assured me on 12/06/26 the full amount £799 would be refunded.

Now today M** V took up where we left off and TODAY 26/07/26 i was told a refund of £699 would in fact be refunded, And NOT As promised the £799??
Beggars belief???? 👹

Goes to show M** V lied to me. Not only on the phone, but contradicted herself in her email giving me her personal assurances my £799 would be refunded,and the compensation would not effect this! So the young lady said on 12/06/26
All a pack of lies...NO?

Does this make sense to anyone who will read this and does the word COMPENSATION mean just that. No?

Well to me compensation is given to someone who has been WRONGED!?
And having a revolving door of mattresses. Is this the case.. YES!
Totally WARRANTED?

They are now claiming the compensation was infact a partial refund???

Firstly it is clear that emma sleep uk mattresses are NOT fit for purpose. And secondly the company and it's telephone agents are liars!

The BS keeps coming because today's backtracking on a full refund assurances means nothing to these people!

Now after endless hours of telephone calls, running into 36 hours plus, and hundreds of emails!
They reached out to tell me my £100 would finally be refunded after countless hours of telephone calls, and endless time spent emailing these crooks!
My £100 - as promised has still not been processed!!??

Avoid doing business with these people as their mattresses are not fit for purpose!

27 September 2025
Unprompted review
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Kevin,

Thank you for your feedback and for bringing this review to our attention.

Having to deal with multiple mattress replacements, delivery concerns, and conflicting information regarding your refund calculation is certainly an exhausting experience. Spending so much time on phone calls and emails to resolve these matters is completely understandable as a source of stress, and receiving clear, accurate details is always what you deserve.

I am so sorry for the stress, confusion, and inconvenience this situation has caused you. At Emma, the goal is always to deliver top-quality products and reliable support, so hearing about a situation like this is never the intended outcome. While production and logistical checks are kept to strict standards, unexpected issues or handling oversights can sometimes occur, which is why team members work continuously to review and refine processes to prevent these incidents from happening.

To ensure this gets addressed accurately, a request for additional details has already been made to look directly into the refund amount and compensation history. Kindly fill out those requested details at your earliest convenience, so the team can provide immediate, direct assistance via email as soon as your response is received.

Your patience throughout this process is truly appreciated, and every effort will be made to help get this resolved smoothly for you.

Wishing you a wonderful and restful day ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars

LIKE SLEEPING ON A HOTEL BED!

Ordered this for my son, quick delivery, great price as sale on! He says its like sleeping on a "hotel bed" liked the sleep trial and lengthy guarantee!

16 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Mrs. Sharon,

Thank you so much for leaving us such a fantastic review.

We are so glad to hear that the delivery was fast, that you caught a great price during our sale, and especially that your son loves his new mattress. Hearing that it feels just like sleeping on a hotel bed for him is so wonderful to know. With feedback like that, if you don't have one for yourself yet, you might definitely want to get one as well, so you can enjoy that same hotel-quality sleep every single night.

Thanks again for choosing us to be part of your home. If you ever have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

We are so grateful for your support, and we wish you and your family many peaceful nights and wonderful sleep ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Mr. J Peach,

Thank you so much for taking the time to leave us a great rating.

We are really happy to know that you are satisfied with our product, the service provided, and the speed of your delivery. Hearing that everything went smoothly for you truly brightens our day and lets us know we are on the right track.

If you ever have any questions, concerns, or need help with anything else in the future, please do not hesitate to reach out to us anytime. Our team is always here and happy to assist you with whatever you need.

We hope you enjoy your purchase, and we wish you a wonderful and restful day ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars

Grsat

Easy to order quick delivery reasonable price does exactly what it what the box says easy instructions

18 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Mr. Ivor,

Thank you so much for taking the time to leave us such a wonderful review.

We are really happy to hear that ordering was easy for you, that your delivery arrived quickly, and that you found our prices reasonable. It is great to know that the product works as expected and that the instructions were easy to follow. Knowing that you had a smooth and positive experience truly means a lot to our team.

If you ever have any questions or need help with anything in the future, please feel free to reach out to us anytime. We are always more than happy to assist you.

Wishing you a wonderful day ahead.


Warm regards,
Bryle From Emma

Rated 1 out of 5 stars

Emma Pro - Buyer beware!

Emma Pro Mattress was nowhere near cool as advertised. It felt like I was sleeping on a barbecue. I later read that these mattresses don’t keep you cool if you’re overweight. Which in my case is 16.6 stone. So beware! Returned as soon as I could. The whole process took a couple of weeks before I was able to finally return my mattress and then receive a refund.

3 June 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Rupert,

Thank you so much for taking the time to share your feedback regarding the Emma Pro Mattress.

Receiving detailed thoughts from valued customers is truly appreciated, as it helps bring clear attention to individual experiences. It is completely understandable how unexpected and uncomfortable it feels when a mattress does not regulate temperature as hoped, especially during warm nights. Realizing that the cooling feature did not match personal comfort expectations, alongside taking a couple of weeks to complete the return and refund process, can naturally create concern. We want to say sorry for the discomfort experienced and for the time it took to complete your return.

Everyone has unique preferences and body needs when it comes to achieving optimal sleep comfort. For instance, factors like room temperature, bedding materials, and individual heat sensitivities can affect how a mattress feels during the night. That is exactly why all mattresses come with a 200-night trial paired with free returns and full refunds, giving every customer complete freedom to test the bed at home and ensure it provides the perfect personal fit.

To ensure all aspects of this feedback are clearly addressed and to provide any further assistance needed, this concern has already been transferred directly to the senior team. A representative will be reaching out via email very shortly to follow up with you.

Thank you once again for your patience and for allowing us to review your experience. Wishing you a bright, peaceful, and wonderful week ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars

Mattress is like a sleeping tablet???

This is the second Emma mattress I have bought. Now both my teenage boys have one but I don’t?! My 13yr old LOVES his new bedroom and bed. He says the mattress is like a drug and sends him to sleep & he cant get out of bed in the morning! Apparently he’s the envy of his mates when they’ve been for sleepover as they all love it. Now this must be testament to how good it is – my 13yr old boy now makes his own bed (most days 😉) without me asking. That deserves 5stars alone! Its great, we love Emma mattresses.

30 May 2026
Unprompted review
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Helen,

Thank you so much for taking the time to share your wonderful review with us.

Every piece of input received from our customers is truly appreciated, as hearing about the positive impact our products bring to real homes and families brings absolute joy to our whole team. It is so amazing to hear that this is your second Emma mattress purchase and that both of your teenage boys are enjoying their beds so much. Reading about how much your 13-year-old loves his new bedroom setup, and hearing that he even makes his own bed without being asked, is such a delightful win that truly brought a big smile to our faces.

Knowing that his friends are equally impressed during sleepovers is a wonderful testament to the comfort and quality we strive to build into every product. We just hope you get to experience that same deep, restful comfort for yourself very soon, too. Our main goal is always to provide effortless, cozy, and lasting sleep for every home, and knowing we have achieved that for your family means the world to us.

Thank you once again for your incredible support, your loyalty, and for trusting us with your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you and your family many more happy, cozy, and deeply peaceful nights ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars

Best nights sleep ever so happy

Best nights sleep ever so happy

18 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Hi,

Thank you so much for taking the time to share your wonderful review with us.

Hearing your kind thoughts and feedback is truly appreciated, as it brings great joy to know that you are having such a positive experience with our product. We are so glad to hear that you are getting the best night's sleep ever and that you are so happy with your purchase. Helping our customers enjoy deep, restful, and comfortable sleep every single night is always our top goal, so reading your review really means the world to us.

Thank you once again for your amazing support and for choosing us for your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many more happy, cozy, and restful nights ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars

Fast delivery and and ccmfy

Fast delivery and and ccmfy

18 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Michael,

Thank you so much for taking the time to share your wonderful review with us.

Hearing your positive feedback is truly appreciated, as it brings us great joy to know that you had a great experience with our service and products. We are so glad to hear that your delivery was fast and that your new purchase is feeling so comfortable. Providing smooth, quick shipping and wonderful comfort for your home is always our top priority, so knowing we met your expectations means a lot to us.

Thank you once again for your kind support and for choosing us. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many cozy, restful nights and a bright, wonderful week ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars

Great products and service

Have had my Emma mattress for around 2 months, and based on how great we had found it, decided to invest in the adapt cooling pillows too. Delivered quickly and, my goodness, from the first night I could feel the difference. My sleep has improved so much, and the pillows have exceeded my expectations.

18 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Joanne,

Thank you so much for taking the time to share your wonderful review with us.

Hearing your kind thoughts and feedback is truly appreciated, as it brings great joy to know that our products and service are making such a positive impact on your daily sleep. We are so happy to hear how much you have enjoyed your Emma mattress over the last 2 months and that deciding to get the Adapt Cooling Pillows turned out to be such a great choice.

Knowing that your delivery was fast, that you noticed a wonderful difference from your very first night, and that the pillows exceeded your expectations means the world to us. Improving your sleep quality is always our top goal.

Thank you once again for your amazing support and for trusting us with your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many more cozy, peaceful, and restful nights ahead.


Warm regards,
Bryle From Emma

Rated 4 out of 5 stars

Excellent pillow although not 100% sure…

Excellent pillow although not 100% sure it’s worth the price. Hence only 4 star. May just be me.

16 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Mr. Dominic,

Thank you so much for taking the time to share your review with us.

Hearing your thoughts and feedback is truly appreciated, as it helps us understand your experience and continuously deliver great support for our valued customers. We are so glad to know that you find the pillow excellent. It brings us great joy to hear that you are enjoying the quality and comfort of your purchase.

Regarding your thoughts on the price, please be assured that we carefully design every item using high-quality materials and thoughtful crafting to ensure long-lasting comfort, support, and durability for your sleep every night. We always aim to offer true value and quality that supports your well-being for a very long time.

Thank you once again for your kind support and for choosing us for your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many cozy, restful nights and a bright, wonderful week ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars

Seems a very comfortable mattress

Seems a very comfortable mattress, I haven’t had it long but hopefully signs of things to come

18 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Michael,

Thank you so much for taking the time to share your review with us.

Hearing your positive thoughts and feedback is truly appreciated, as it always brings great joy to know our products are making a good impression. We are so glad to hear that your new mattress is feeling very comfortable so far and providing a wonderful experience early on. It means a lot to us that you are enjoying your sleep, and we share your high hopes for many more restful and comfortable nights ahead.

Thank you once again for your kind support and for choosing us for your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you a bright, restful, and wonderful week ahead.


Warm regards,
Bryle From Emma

Rated 4 out of 5 stars

Good support

Due to a website issue, poor order information, and me not paying attention, the mattress that arrived was the wrong size (and doesn't say it anywhere on the box).

Arranging the return was easy and it was collected a few days later, with the refund arriving much faster than expected.

Unfortunately, this meant the reorder missed out on the offer we would have originally had.

Delivery both times was very quick.

We're still making judgement on the mattress, but it was the long trial period that interested us.

13 July 2026
Emma Sleep UK logo

Reply from Emma Sleep UK

Dear Ian,

Thank you so much for taking the time to share your review and experience with us.

We are so glad to know that returning the wrong size mattress was easy, that your collection and refund went smoothly and faster than expected, and that both of your deliveries arrived very quickly. It is also great to hear that our long trial period gave you the peace of mind to try the mattress out at your own pace.

At the same time, we take note of your feedback regarding the initial ordering information, box labeling, and missing out on the original promotional offer during the reorder process. Your honest notes mean a lot to us, and we are grateful that you shared them so clearly. Hearing your thoughts and feedback is truly appreciated, as it helps us know what we are doing well and where we can keep improving for our valued customers.

Thank you once again for your kind support and for choosing us for your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many restful nights and a bright, wonderful week ahead.


Warm regards,
Bryle From Emma

Rated 5 out of 5 stars
Emma Sleep UK logo

Reply from Emma Sleep UK

Hi, Mrs. Bridget,

Thank you so much for taking the time to leave us such a wonderful review.

We are so glad to hear that your experience was easy and seamless, and that you had a smooth purchase from beginning to end. Knowing that your ordering process went so well truly brings a big smile to our team. Making sure you have a simple, hassle-free experience is always our goal, and hearing your positive feedback means the world to us.

Thanks again for choosing us to be part of your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you a bright, happy day ahead and many restful, comfortable nights.


Warm regards,
Bryle From Emma

The Trustpilot Experience

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