Embelton Flooring Reviews 1,380

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting the stunning appearance and durability of the flooring options. The delivery service is consistently highlighted for its speed, efficiency, and clear communication from order placement to arrival, often including free shipping. Many appreciate the provision of free, large, and high-quality samples, which greatly assist in making informed decisions for their homes. The overall service, including the ease of ordering and helpful staff, contributes to a smooth and positive customer journey. However, some customers experienced issues with delivery scheduling and communication, where promised dates were not met or information was inconsistent. A few other people also felt that certain products were not available in their region or that their specific order requests could not be fully accommodated.

What people talk about most

Product

People report positive experiences with product, often praising the quality and selection of flooring options... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Service

Customers had positive experiences with service, consistently praising the outstanding value for money and... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 3 samples. They were 100% free, including the postage. The delivery was fast and they kept me up to date from the start of my order until delivery which I thought was amazing. The products s... See more

Company replied

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied


Company details

  1. #1 of 2 best companies in Flooring Store
  2. #1 of 1 best companies in Wood Floor Installation Service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Hybrid Flooring 5.5mm Whitehaven

Hybrid Flooring 5.5mm Whitehaven - (Cracking / chipping)
The product was easy to install and cut really well with a drop saw. However, the boards and the joins crack really easily. I had a number of boards crack and chip off during installation and after a week of being installed I have just had one board (transition board) crack / chip on the edge.

5 January 2026
Unprompted review
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Reply from Embelton Flooring

Thank you for sharing your experience with our Hybrid Flooring 5.5mm Whitehaven. We’re glad to hear the installation process was smooth and that the boards worked well with your tools. We are very sorry to hear about the cracking and chipping, if you’d like assistance regarding this, our customer service team is here to help. Please reach out to us at 1800 718 427, and we’ll review the situation with you. We appreciate your feedback! Warm regards, The Embelton Flooring Team

Rated 5 out of 5 stars

Easy to contact

Easy to contact, very friendly, helpfull and gave out the correct information

16 December 2025
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Reply from Embelton Flooring

Hi Julie, thank you for the 5-star review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 3 out of 5 stars

Overall good but has issues

The sample was not an exact match to what was delivered so it was very misleading. On their website they had things “in stock” but once the order was put through I was told they’re actually not in stock and I have to wait. Some of the floorboards came chipped and wouldn’t lock in. Other than that the rest of the floor boards were good and delivery was fast.

14 December 2025
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Reply from Embelton Flooring

Hi Mona, Thank you for you review. We appreciate your honesty and are glad to hear that most of the floorboards met your expectations and that delivery was fast. We understand your concerns about the sample and stock availability. While we aim to keep our website as accurate as possible, occasional discrepancies can occur, and we’re actively working to improve this process. Regarding the chipped boards and locking issues, that’s not typical of our quality standards, and we’d like to make sure this is replaced if not already, you can call our team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 3 out of 5 stars

Ordering and communication re purchase…

Ordering and communication re purchase and delivery very good.
Bad at delivery level. Delivery driver expected someone to be at my end to help. It was only a coincidence there were people at my home, at the time, to help.
I Embleton expects there to be hep at delivery, this must be communicated to the purchaser.

14 December 2025
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Reply from Embelton Flooring

Hi Elizabeth, thank you for sharing your feedback. We’re glad to hear that ordering and communication went smoothly, but we are sorry for the inconvenience caused during delivery. Unfortunately we rely on third-party couriers, there can occasionally be miscommunications regarding delivery expectations. We completely understand the frustration this may have caused and appreciate you bringing it to our attention. Clear communication is important, and we’ll work on ensuring customers are informed if assistance is required at delivery. We hope you’re happy with your flooring and that it looks fantastic once installed. If you need any further support, please don’t hesitate to reach out. Warm regards, The Embelton Flooring Team

Rated 5 out of 5 stars

Great price

Great price, excellent quality floorboards. Click lock system is simple

12 December 2025
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Reply from Embelton Flooring

Hi Tristan, thank you for the 5-star review! We pride ourselves on the pricing and quality of our products, and are glad to hear that your experience has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Very helpful and easy to communicate…

Very helpful and easy to communicate with. This is the second time I have purchased and I am very happy. Thank you! :)

12 December 2025
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Reply from Embelton Flooring

Hi Beth, we love a return customer and thank you so much for your 5-star review. We’re glad you were happy with our service and products, and we truly appreciate your feedback! Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Samples arrived very fast and were a…

Samples arrived very fast and were a decent size

10 December 2025
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Reply from Embelton Flooring

Hi Joanne, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

You won't regret it!

Super fast delivery and the flooring looks amazing! Even better than I expected. I had it installed professionally and the installer said it was super easy to work with and really great quality!

5 December 2025
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Reply from Embelton Flooring

Hi Katie, thank you for the 5-star review! We're so pleased to hear about your experience and are so happy you found your perfect flooring. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Quick response to my enquiry

Quick response to my enquiry - and great samples sent to me.

8 December 2025
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Reply from Embelton Flooring

Hi Rhonda, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Quick response

Quick response. Delivery was made on the date requested.

5 December 2025
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Reply from Embelton Flooring

Hi Alexander, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Hassle free

Both the ordering and pickup were smooth. Very professional.

5 December 2025
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Reply from Embelton Flooring

Hi Damo, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 4 out of 5 stars

Embeltons were great with advice of…

Embeltons were great with advice of which timber floor to get for us, which method of installation, and assistance with a custom stair nose. Unfortunately it took a while to collect prior to Christmas and we had to call to check it was ready, then when we arrived to pick it up the stair nose wasnt there, however they express posted it to us within 2 days provided a discount on the adhesive, and the timber flooring looks fantastic.

16 December 2025
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Reply from Embelton Flooring

Hi Jaz, thank you for the review! Sorry to hear about the issues regarding the pickup prior to Christmas, it does get very busy so we apologise for any inconvenience that may have been caused. We do aim to get products out to our customers as quick as possible so we are happy to hear the rest of the order went smoothly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great work 😎 bro

15 December 2025
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Reply from Embelton Flooring

Hi Ricky, thank you for the 5-star review! We hope you've found your perfect floor. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Great Flooring MadeEasy.

Easy ordering, good communication and the flooring is super !

14 December 2025
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Reply from Embelton Flooring

Hi Jan, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Good quality 👍👍👍

Good quality and fast delivery with helpful customer services 👍

2 December 2025
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Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchase. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Beautiful made floors with easy online…

Beautiful made floors with easy online purchase!
Great company to deal with…..

21 December 2025
Unprompted review
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Reply from Embelton Flooring

Hi John, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 1 out of 5 stars

why end a Black Friday Sale on a Thuirsday ??????

The samples arrived no problem and I intended to buy 85sq metres of blacbutt hybrid floor - it was on sale for black friday sales - I actually ranf on the Friday to be told by the lady on the phone that the sale ended on Thursday which I thought was bizzare given it waas a black friday sale - I asked if she could speak to her manager as I would have ordered soon er had i kn on the cut off date and i was only out by 24hrs - she said shed ring me back and i diodnt hear from her again. I am consiodering an alternate supplier at the price i was willing to pay fopr the embelton product - arounf $35 a square meter.

30 November 2025
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Reply from Embelton Flooring

Hi, sorry that you were caught off guard by the end of our sale, Black Friday was on the 28th of November and we actually extended our sale till the 4th of December. This end date was indicated our website with the countdowns leading up to the sales end. We apologise if this wasn't made clear enough via our various channels. We wish you all the best with your project. Warm regards, Embelton Flooring Team.

Rated 5 out of 5 stars

The flooring is visually very real and…

The flooring is visually very real and of amazing quality. The range of timbers would cover all tastes

18 December 2025
Unprompted review
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Reply from Embelton Flooring

Hi Gail, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchases. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

I’m extremely happy with this company

I’m extremely happy with this company. Quality products & old fashioned service. My order was sent to Adelaide in good time before Christmas Ho Ho Ho🧑🏼‍🎄🎅🏾

17 December 2025
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi Ricky, thank you for the 5-star review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Embleton flooring kept me informed with…

Embleton flooring kept me informed with my order and were really helpful with any questions I had.
The floors are beautiful.

19 November 2025
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi Bianca, thank you for the 5-star review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

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