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eManualOnline Reviews 4,255

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting quick and helpful responses, detailed instructions, and effective support in resolving issues. People find the service efficient and the user experience smooth, often noting the ease of finding and downloading manuals. However, some customers were dissatisfied with the product itself, mentioning issues with receiving incorrect manuals, files that were difficult to access or required additional software, or manuals that lacked specific information for their vehicle. A few other people also felt that the product was not easily usable without extra programs to download.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the product, describing it as... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, praising the ease of finding OEM service information and the... See more

Instructions

Consumers generally express satisfaction with the instructions provided. Many reviewers highlight that the... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the system easy to use, with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

eManualOnline provided a manual that covers the whole BMW / Mini range - fantastic. It works well albeit a little slowly on my old Mac but that could be the dodgy network I'm on at the moment too.... See more

Company replied

Rated 5 out of 5 stars

Finding the maker and model was really easy. Payment and download were fast and convenient. The documentation is complete and detailed including the use of necessary tools as well as part numbers. Rep... See more

Company replied

Rated 5 out of 5 stars

ID 1199417776924 AMG G63 E-manual WIS. The SW is fantastic! Don't hesitate to purchase it's worth the money and more! Watcht he video, it's quite easy to navigate the SW. You will have to learn some n... See more

Company replied

Rated 4 out of 5 stars

I was looking for a manual for a specific vehicle. Now this, I considered near impossible. I was asked to provide further information like VIN, build code, engine code etc. after providing the informa... See more

Company replied


Company details

  1. Car Service
  2. Auto Electrical Service
  3. Auto Parts Store
  4. Auto Repair Shop
  5. Auto Restoration Service
  6. Book Publisher

About eManualOnline

Written by the company

Looking for comprehensive repair and workshop manuals?

eManualOnline offers an extensive library of over 2.5 million repair manuals for all types of vehicles and devices, including cars, trucks, motorcycles, boats, tractors, excavators and even household appliances like washing machines.

Trusted by dealership technicians worldwide, our manuals contain detailed repair instructions, troubleshooting guides, and wiring diagrams to help you tackle any repair job with ease.

Whether you’re an experienced mechanic or just starting out, eManualOnline provides the expert knowledge you need. It breaks down complex repairs into simple, easy-to-follow steps.

With instant downloads, you can start your repair work immediately, avoiding the wait for shipping. Our detailed diagrams and service procedures make even the most challenging tasks manageable.

Our 24/7 customer support is always available to assist you with any questions or additional guidance. From major overhauls to minor fixes, eManualOnline empowers you to handle any repair, saving you time, money, and frustration.

Get started today and make your next DIY repair project successful with our trusted repair manuals.

24/7 Customer Support & Instant Downloads

Download Today and Start Your Repairs

We're Always On – Reach Out Anytime for Immediate Assistance.

No Waiting, No Hassle – Download Your Files Instantly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was having issues downloading &…

I was having issues downloading & installing the manual for my motorcycle so decided to use the chat function to get some help.

I received help on chat on how to download & install the manual. (Now installed)

Info - If using chat function to talk to someone, don’t wait on chat just get on with other things.

You will receive a notification when a reply has been received and the whole chat is recorded in email to you…

The manual is working fine on computer & I am super pleased.

Thank you.

AE

11 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Alan - Thanks for the thoughtful review, AE! We’re happy you reached out via chat and that everything’s now up and running on your computer. That's a great tip about the chat notifications, too — helpful advice for others. Enjoy the manual, and thanks again for the kind words!

Best,
Jon @ Customer Relations

Purchase: 2004-2008 BMW K1200S K40 Service & Repair Manual

Rated 5 out of 5 stars

eManualOnline are number one!

EVERYTHING has been fantastic dealing with eManualOnline.

The support has been “above and beyond.” RJ has spent so much time, patiently giving me advice and finally even remotely assisting me to ensure I got what I’d purchased.

I sincerely recommend eManualOnline as a business worthy of your consideration when you are looking for Manuals for your next project.

13 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Barry - What a brilliant review — thank you! We’re so glad to hear your experience with us was a positive one. Going above and beyond for our customers is exactly what we strive for. We appreciate the recommendation and wish you all the best with your project!

Best,
Jon @ Customer Relations

Purchased: 2003-2007 Mercedes-Benz E-Class (W211) Service & Repair Manual

Rated 5 out of 5 stars

From time of order I had the manual…

From time of order I had the manual within 30 minutes. Because I am on the other side of the world in New Zealand I was amazed. The standard of the information in the manual was exactly what I needed including a fault finding process and a relevant wiring diagram. This is the second time I have used Emanual online, the first time the manual did not contain the wiring diagram I needed, they then provided a more expensive option at no additional charge.

2 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Neville - Thank you for the fantastic review, and greetings to New Zealand!

We’re really pleased to hear you received the manual so quickly and that it had everything you needed this time around. It’s great to know our team could support you in the past as well by upgrading your manual at no extra cost. We appreciate the continued trust!

Best,
Jon @ Customer Relations

Purchased: 1998 Johnson Evinrude 115HP 4-Cylinder Outboard OEM Service & Repair Manual

Rated 5 out of 5 stars

It took several emails to get it right

It took several (12) before RJ and I could resolve my issue: My MacBook was so far out of date that it lost its ability to access email. RJ eventually sent me a link I could type in and I was able to see the system requirements. My browser was not on the list of acceptable browsers but I was able to download Chrome onto the machine. I still couldn’t access the files but with Chrome I was able to download Gmail. With Gmail I forwarded the link shortcuts from my phone to the MacBook and now I see my manual and have already begun searching.

11 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Thoughtful Husband - Thank you for taking the time to share your experience and for sticking with it through the troubleshooting!

We’re glad RJ was able to help get everything sorted in the end. It’s great to hear you’ve now got access and are already using the manual. If you ever need anything else, we’re here to help.

Best,
Jon @ Customer Relations

Purchased: 2000-2003 Ford Motorhome Chassis Service & Repair Manual Software

Rated 5 out of 5 stars

Problem to open files of my manual


I had problem with the program that allowed me to open the files of manual and thanks to the support received by email I resolve the problem. Really powerful, bravi!

4 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Anthony - Thank you for the great review! We’re really glad our support team could help you get everything working. I'm happy to hear it’s all sorted now. Enjoy the manual!

Best,
Jon @ Customer Relations

Purcahsed: 1996-2004 Mercedes-Benz R170 SLK Class Service & Repair Manual

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic
It is quick and super easy
Very happy

3 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Frank - Thanks a ton for the fantastic review! We’re thrilled to hear everything was quick and easy for you. It’s great to know you’re happy, that’s what we’re here for!

Best,
Jon @ Customer Relations

Purchased: Kubota D950-B Diesel Engine Workshop Repair Service Manual

Rated 5 out of 5 stars

The Best of all very helpfull

5 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Bjorn - Thank you for the 5-star feedback. It’s great to know you found our service helpful. We’re always here if you need anything else!

Best,
Jon @ Customer Relations

Purchased: PEUGEOT TWEET 50 125 150 Scooter Service Repair Manual

Rated 5 out of 5 stars

Suzuki Gsxr

I just want to say what a wonderful experience I had ordering my gsxr manual from eManualOnline. Great quality and great people.

2 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi James - Thank you so much for the kind words! We’re glad you had a great experience ordering your GSXR manual. It means a lot to us to know the quality met your expectations and that our team made a positive impression. Ride safe, and we’re here anytime you need us!

Best,
Jon @ Customer Relations

Purchased: 2004 Suzuki GSX R600 K4 Service Repair Manual

Rated 4 out of 5 stars

Very helpful customer support

Very helpful customer support

9 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Dob - Thank you for your 5-star review!
We’re delighted to hear our customer support team was able to help you. We take great pride in providing quick and helpful assistance, and it’s great to know you had a positive experience with us.

Best,
Jon @ Customer Relations

Purchased: 2006 Honda Civic Service & Repair Manual Software

Rated 5 out of 5 stars

Hi I’m Samantha Richardson at first I…

Hi I’m Samantha Richardson at first I really was having some issues downloading my manual I bought for my car. Come to find out it was the wrong one. I was just frustrating but I have to say to whoever was helping me made my experience definitely not forgettable. I am very satisfied. I’m not sure who was helping me all day but I have to say that I have never experienced someone l’ve never talked too. I want to say thank you because you really did make my experience so much better because I was ready to give up. And for some reason you was not going to let that happen. So to tell you a little bit about what I was doing I am taking out my vowel solenoid in my transmission so I have to drop my transmission pan and I really needed that diagram so I could put the bolts back in the right place because they’re so many of them and there’s a few different types. So you really did go out your way to help me and I really do appreciate you and I apologize for my words that were not very nice. I was so very wrong and I have learned something from this experience so thank you very much. I definitely will buy more manuals from y’all. Thank you.

8 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Sam, Thank you for such a thoughtful review. We know how frustrating it can be when things don’t go right at first, but we’re so glad our team was able to turn your experience around and provide the exact support you needed. It’s great to hear that the manual helped with your project and that you feel confident moving forward. We truly appreciate your honesty and kind words, and we’ll be here whenever you need another manual.

Best,
Jon @ Customer Relations

Purchased: 2011 Hyundai Genesis Coupe (BK) OEM Download Service & Repair Manual Software

Rated 5 out of 5 stars

"Happy Chappy"

The manual I initially received was not exactly what I was expecting. However after a prompt response from Customer Support and providing the info they requested, the problem was solved to my utmost satisfaction. Extremely happy with the service they provided. Peter

4 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Peter, Thank you for sharing your experience with us. We’re so pleased to hear that our support team was able to resolve the issue quickly and leave you fully satisfied. It’s great to know you’re happy with the service, and we truly appreciate your recommendation.

Best,
Jon @ Customer Relations

Purchased: Mazda BT 50 Super Workshop/Repair/Service manual

Rated 1 out of 5 stars

Not practical

I received a 9000 page document that needed to be converted to pdf. The conversion fee is $79 a year. No way. I already paid that much for the document I can not use. The drawings did not give instructions for sequence of repairs. Just arrows lising part names. Useless document

5 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Gordon - We’re genuinely puzzled by your comments. The manual you purchased is already in PDF format — there is no need to “convert” anything, and there is absolutely no $79 conversion fee. That claim is simply incorrect.

As my colleagues have already explained, you download and open the file in any standard PDF reader. We strongly recommend Adobe Acrobat Reader, which is completely free, and gives you access to the bookmark navigation system built into the manual. That allows you to drill directly into the section you need, far more efficiently than a paper index. You can also use the built-in search function to instantly locate part names, torque specs, or systems within the 9,000+ pages.

This manual is an OEM Honda publication — exactly the same material used by Honda technicians worldwide. OEM manuals don’t read like step-by-step Haynes books; they are structured for professionals, with diagrams, wiring, repair sequences, and specifications exactly as Honda publishes them. That’s why they’re so comprehensive.

For reference, here’s a quick guide we prepared showing how the bookmark system works and why it’s the most efficient way to navigate such large documents: https://we.tl/t-ppQeaku2XB

If you follow these instructions, you’ll find the manual complete, detailed, and far from "useless".

Best,
Jon @ Customer Relations

Rated 5 out of 5 stars

Satisfaction with experience

Long time I had to look for the manual for my car, but emanualonline.com has helped me more than I expect. I had a little issue with manual, anyway the emanualonline.com answered me really fast and my issue has been solved. Thank You

30 August 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Jakub - Thank you for your 5-star review. We’re so glad you found the manual you’d been searching for and that our team could quickly resolve the issue for you. Your satisfaction means a lot to us, and we’re always here whenever you need support.

Best,
Jon @ Customer Relations

Purchased: 2002-2009 Opel Vectra C Service & Repair Manual

Rated 5 out of 5 stars

Excellent and skillfull support team

Very large selection of original Elsawin repair manuals for vag cars. If you are not sure which manual suits your car, the support team will always help you finding the right one. And if you have problems opening the manual after you have purchased it, the support will have a solution for you.

2 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Gustav - Thank you for your kind words and 5-star feedback. We’re delighted you enjoy our Elsawin manuals and that our support team could guide you to the right fit. Ensuring every customer gets exactly what they need and can use it without hassle is always our top priority. We truly appreciate your recommendation!

Best,
Jon @ Customer Relations

Purchased: 2000-2008 Audi A4 (B6/B7) Service & Repair Manual

Rated 5 out of 5 stars

Outstanding Customer Service

I am very pleased with the excellent and outstanding service RJ and his team from eManualonline has provided. The purchase and the delivery was instant. I have had issue on some pages that had bad prints and thought sending an email not expecting much. I was totally wrong. RJ was communicating with me right away and sent me another alternative to the manual that was above what i was expecting. He provided me with a software application type and offer to even remote in to my machine if i needed assistance on how to install and operate the application. All free of charge. I have been in post sales business for over 32 years and have not seen this amazing engagement and dedication. eManualonlive does truly beleive in customer satisfaction and are willing to take it to the next level to make it happen. Thank you RJ and Team. Keep up the great job.
Note: And not i am not getting paid for this review. Only a happy customer. Will defintely buy again

31 August 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Malik - Thank you for sharing such an incredible 5-star review!

We’re thrilled you were impressed with RJ and the team’s dedication. It’s great to know that not only did you get your manual instantly, but when you ran into an issue, the support went above and beyond with an upgraded solution, remote assistance offers, and quick communication.

Your kind words about our commitment to customer satisfaction mean the world to us, especially coming from someone with over 30 years of experience in post-sales service. We’ll ensure your praise is passed to RJ and the whole team.

We’re grateful for your trust and can’t wait to support you again whenever you need us.

Best,
Jon @ Customer Relations

Purchased: 1990 Ford E-350 Econoline Service & Repair Manual Software

Rated 5 out of 5 stars

Everything works well

Everything works well, the instructions on the operation of the software are explained in the FAQ section after the purchase. Well done

25 August 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Manuel - Thank you for the 5-star review!

We’re glad everything worked smoothly for you, and our FAQ instructions were clear and helpful. Knowing the manual and setup guidance delivered exactly what you needed is excellent. We appreciate your feedback and look forward to helping again in the future.

Best,
Jon @ Customer Relations

Purchased: 2008 BMW X6 30d xDrive (E71) OEM Download Service & Repair Manual Software

Rated 1 out of 5 stars

Absolute trash

Absolute trash! (2022 Civic) The PDF is over 11,000 pages. Simple items like torque specs impossible to find.

29 August 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Kristin - We’re sorry to hear about your frustration. To clarify for anyone reading, the manual you purchased is the official OEM repair manual for the 2022 Honda Civic. It is indeed a very large file (over 11,000 pages) because it covers every single system and procedure for this vehicle, including torque specifications for plugs, fasteners, and components.

This type of manual is designed for professional workshops, so it comes structured with digital bookmarks and a search function rather than printed page numbers. When opened in Adobe Acrobat Reader, the bookmark panel lets you jump directly to sections like Engine → Lubrication → Torque Specifications. We shared screenshots with you by email to demonstrate how to access this content. But I assume that we haven't heard back from you, that the issue is now resolved.

We understand the manual format may not have been what you expected, but it is the genuine factory repair manual. Refunds aren’t possible once a digital manual has been downloaded, but we remain committed to helping you make the most of it. Our support team is always available to guide you through navigation, and we’ve already provided direct instructions on how to locate the torque values you asked about.

This is not “trash” or a “scam” — it is the same OEM-level resource that professional mechanics use. It requires familiarizing oneself with how to use bookmarks and search within such a large file. We encourage you to reach out if you’d like further 1-on-1 assistance.

Best,
Jon @ Customer Relations

Rated 5 out of 5 stars

The manual I required was available

The manual I required was available. Easy to order and download. Very competitive price.

15 August 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Jim - Thank you for the 5-star feedback! We’re glad you found the manual you needed and that the ordering and download process was straightforward. It’s great to hear you were happy with the price, too. We appreciate your support and look forward to helping you again whenever you need another manual.

Best,
Jon @ Customer Relations

Purchased: Briggs & Stratton Twin Cylinder OHV Engine Service & Repair Manual

Rated 5 out of 5 stars

Great customer service

Great customer service. Initially had problems viewing my manual (Mac Seqouia OS). But customer service help me and now I have great manual

20 August 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Dom - Thank you for sharing your experience! We’re glad our team could help get everything working smoothly on your Mac and that you’re now enjoying your manual. Great to know you’re happy with both the product and the support!

Best,
Jon @ Customer Relations

Purchased: 2013 Ford MKX Service & Repair Manual

Rated 5 out of 5 stars

Very good service.

Very good service.
After downloading a manual which did not cover all my questions on an old Mercedes, the service team would find the right manual for me and would send it to me free of charge.
Absolutely great service !

22 August 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Andreas - Thank you for the fantastic feedback! We’re glad our team could ensure you had the exact manual you needed — even for your classic Mercedes. Your satisfaction means a lot to us, and we’re always here to help you keep things running smoothly.

Best,
Jon @ Customer Relations

Purchased: 1986-1995 Mercedes-Benz (W124) Service & Repair Manual Software

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