I found the person I spoke to was extremely helpful after I explained the situation regarding the fact that I had not owned the car for over two years. He then assured me that I would be contacted in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with a Direct Debit . It was solved by the Advisor completely and I was given a verbal apology for the error I received the amended Direct Debit within 10 minutes of my conversation... See more
Company replied
Apart from having to navigate the ‘push button’ gate guardians at the start of the process my request was swiftly and professionally handled. Many thanks.
Company replied
Update to previous review! After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem . The situ... See more
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Company details
Written by the company
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Contact info
EMaC House, Southmere Court, CW1 6GU, Crewe, United Kingdom
- 0330
- support@emac.co.uk
- emac.co.uk
4.3
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Very helpful
Very helpful, polite and understanding. Explained and resolved my issue without hassle.
21 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Cancel my existing…
Contacted EMAC to cancel my existing cars service plan, the experience was faultless, Customer Service were Professional & Courteous and a pleasure to talk to. Will have no hesitation in taking out a new policy soon. Excellent service throughout. Thank you.
21 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Terrible
Terrible - the whole booking system is purely attritional! I am trying to see if there is an independent ombudsman that will investigate their service for the benefit of older customers. I can deal with it but I can imagine an older customer just throwing in the towel.
21 August 2026
Unprompted review
Reply from EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Very easy to deal with most helpful
Very easy to deal with mist helpful
20 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancelling my plan.
On this occasion I had to contact EMaC as I had sold my car that I had the service plan on.Jason dealt with my enquiry and was able to cancel my plan whilst I was on the phone, he was very professional and polite.
I have contacted EMaC previously and been very happy with the service they provide and would not have a problem dealing with them again in the future.
20 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Customer Service
After a recent phone call in connection with my plan. The overall experience was very positive, also the enquiry was dealt with in a very friendly and professional manner.
Excellent customer service.
18 August 2026
Unprompted review
Reply from EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancelling policy
Due to unforeseen circumstances l had to cancel my service plan. The lady l spoke to was very helpful and cancelled my policy without any fuss. Later that day l received notification that it was now cancelled. Thank you
18 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I would have given 5 stars
I would have given 5 stars. But sadly the emails I sent went unanswered. However once I phoned the service was polite professional and efficient.
18 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your review!
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Helpful, Friendly Customer Service
The adviser was very friendly, helpful and knowledgeable. She sorted out the issue and reassured me very promptly.
18 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I have used Emac Ltd
I have used Emac Ltd. over a number of years with various service plans through them. If and whenever I have contacted them I have found the staff most helpful. My latest call was to a young man named Jason who was very helpful and sorted my query out efficiently and quickly. Many Thanks.
17 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Called to cancel my EMAC plan as my car…
Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.
17 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very let down, never again!
On buying a nearly new Volvo in 2024, I also purchased a maintenance warranty from this company. I was given a copy of the T&Cs by the car salesman, and it sounded fantastic; no need to worry about stone chipped paint, or scuffed alloys for 3yrs, what more could you want? I contacted them with a list of items to repair, only to find out that an agent won't visit to inspect the car, as in the T&Cs, and that I had to take photo's of the damage for them. This was OK until I tried to send the images to them, their email couldn't handle file sizes, so they were sent in batches, of which some didn't get through. The repairs are done by a third party company, and communications between me, and the two companies dragged on for the best part of 4 months. I felt I was phoning them, at least once a week, just to see if my phone was working, as I got no-where, other than re-sending different images, of the same damage, at different angles and distances, again hindered by their email system. At the end of he 3+ mths, a technician from Revive came to sort out the repairs. I ended up with one proper repair, and the remainder 'touched up', which I could have done for the cost of a small pot of paint, 3mths earlier. Although it was agreed to repair a small dent on a door, the dent remains. I signed off the work to get rid of my involvement with either company, even though at the first point of contact, I had over 6mths left on the contract. The 'partnership' of EMaC and Revive is a joke, never again; the T&Cs say enough to get you to part with your cash, and very little else in your favour. Never again, total waste of money, nothing but stress. No positive outcome, other than once they answer, the call takers are nice to talk to.
10 July 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Very helpful staff and dealt with my…
Very helpful staff and dealt with my issue without any fuss.
1 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I just wanted to contact Toyota…
I just wanted to contact Toyota directly as far as I am concerned EMac just provide an obstruction to direct contact with Toyota, trying to be constructive, please advise Toyota to stop using no-reply email addresses & lt customers deal with them Directly
14 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
professional and helpful
The person that I spoke to was extremely helpful, very professional and solved my issue instantly
10 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Extremely helpful and understanding of…
Extremely helpful and understanding of those of us of a certain vintage, and in The Digital Exclusion Zone.
Thank you.
12 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Pam,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Issue resolved
I had an issue with an unexpected policy cancellation. I phoned the helpline and it was resolved seamlessly.
13 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Malcolm,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Very helpful lady at the call centre…
Very helpful lady at the call centre who dealt with my query with no problems whatsoever
13 August 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Paul,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
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