Ema and Boo Reviews 

220
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products, highlighting the luxurious quality and thoughtful presentation of items, often describing them as perfect gifts. Many people appreciate the excellent service, noting the quick and prompt delivery, especially for orders placed internationally. The attention to detail in wrapping and the overall ease of the ordering process also contribute to a highly positive experience for most consumers. Customers frequently highlight the ease of ordering, making the purchasing process straightforward and enjoyable. Many also express strong recommendations for the company, stating their intention to order again for future gifts. The wide selection of thoughtful products, especially for expecting mothers and newborns, is particularly valued by consumers.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently expressing delight with the quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Quality

People report positive experiences with quality, consistently praising the high standard of products and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly so gorgeous! The hamper is beautiful, from the presentation of the box to the quality of every single product, it feels incredibly luxe and thoughtful. If you’re looking for a gift for an... See more

Rated 5 out of 5 stars

Dealing with your company from abroad I found it very straight forward purchasing and the parcel was delivered very promptly. The hamper was great quality and everything I wanted in a gift.

Rated 5 out of 5 stars

It was delivered with love and on time, making new parents in awe of beautiful surprise. Thank you for the variety of gifts offered on your site, I was in a fit to chose but I am happy I settled for t... See more

Rated 5 out of 5 stars

Wow! I can’t recommend this company enough! I bought a neutral gifting bundle (with the highland cow toy) for my friend and it did not disappoint. The order arrived via special delivery so withi... See more


Company details

  1. Gift Basket Store
  2. Baby Store

Written by the company

Ema and Boo is a baby gift shop based in London, UK. We have great range of handpicked quality and unique baby gift hampers, personalised baby gifts and gift sets. We have adorable pre-packed baby gift hampers and a large selection of items that you can use to fill your own gift hamper perfect for welcoming a new baby into the world or celebrating baby shower with the expecting parents.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

220 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(220)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gift Box

The gift box we received was perfect! Was delivered very promptly and arrived in beautiful packaging. Will definitely be recommending and using in the future.

21 August 2021
Rated 5 out of 5 stars

Incredible service

Incredible service. I had to panic order this on a Thursday afternoon for a last minute baby shower on that coming Sunday and it arrived within 24 hours beautifully presented. My friend was over the moon with the contents which are of a very high quality. Thrilled to bits!

10 August 2021
Rated 5 out of 5 stars

I was sent a personalised giraffe set…

I was sent a personalised giraffe set as a gift. The blanket is beautiful and soft, the vest is nice and the bag is useful. So pleased, I have since ordered another set for a gift for a friend. Arrived very quickly.
Highly recommended.

20 July 2021
Rated 2 out of 5 stars

shipping

Hello
We waited for the shipment to arrive many more days than promised in the order.

9 July 2021
Ema and Boo logo

Reply from Ema and Boo

Hi Lidor,
Your order was dispatched next day but unfortunately it was delayed in the post, this is out of our control. After it didn't arrive at the promised time we sent you multiple emails asking would you like us to resend your order or give you a refund and you never replied back to us.
We are sorry you didn't receive your order on time, but we done everything we could to rectify the issue.

Rated 5 out of 5 stars

Received my gift today

Received my gift today, am very happy. Arrived with a lovely card and wrapped in tissue paper, very cute. Now can't wait to give to my friend, am sure she'll love it. Thank you x

24 June 2021
Rated 5 out of 5 stars

Great gifts for babies

My hamper arrived really quickly. The packaging was so pretty and everything in the hamper was exactly as shown on the website pictures, and the quality was great. Amazing gift for a new born baby. Would definitely recommend.

22 June 2021
Rated 5 out of 5 stars

We bought a gift box for my friend's…

We bought a gift box for my friend's newborn and we all absolutely love every piece of it. Starting from the packaging and the quality of the materials - I cannot recommend enough. They also sent me a complimentary sleepsuit with a small teddy bear because they did not have the size I wanted. Having an amazing customer experience is not that common as you would expect, but Emma and Boo really deserve 5 stars for their services. This is the first feedback I ever write for any of my orders.. this is how impressed I am. Thank you again! I wish more companies are like you and we will definitely be back!

21 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I ordered from this company and have to say I was delighted with the products - they are beautiful. There was a little mistake with the order and I emailed to let them know. It was corrected and sent out to me immediately along with 2 lovely free gifts. I cannot recommend them highly enough. If you're looking for. a special gift and excellent customer service - look no further!

20 June 2021

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