Elyxr Reviews 

Great products, great discounts! Can I just say what is the point of poor communication and such long shipping?? Like you have a super cool website… also have super cool customer service to match that and this brand would really be perfect!

Really great communication in a timely manner! I cannot say enough wonderful things about this company.. I had an issue and it was solved quickly. Shipping has been amazing Give this company a try you won’t be sorry. Their products are amazing as well, never had an issue with getting what I was shopping for.

The Elyxr crew is Topnotch!! Not only do they have one of the largest varieties of items available, but they have super quick shipping (with tracking) and fantastic customer service!! I’ve had some issues with coupon codes, and they’ve were super quick to fix the issues. I know that when I place an order with Elyxr, I can trust that I will get a good quality products at a good price that they stand behind! Good people! Thanks for everything!!! ✌🏼

It takes them more than a week to ship and there’s no way to contact them

Im not one to leave reviews unless im really impressed! Im really impressed with this company. It's so hard to find good customer service anymore but they have hot it out of the park with their customer service. I got a response with in a few hours and it was on a holiday weekend and it wasn't just a standard "by the book" response. Next thing I was impressed with was the shipping. It was so fast. It was here b4 some other companies I've ordered from send me a your package has shipped email. And if course the product was amazing and packaged very well. Honestly Im one that reads the reviews but rarely writes one unless I feel i have something to write about!!! Great job guys! Keep up the good work. You've definitely won me over!!! Thank you!

First order.
Great taste. Fresh, you can tell.
I am so lucky to have found Elyxr.
Thank you so much
No issue, quickly and prompt.

I used a specific credit card for Elyxr's site and never used it anywhere else. It was locked to their processor only. On 11/5 and 11/7 this credit card was used on DoorDash and NetworkISA.org as well as Jollibee. I emailed them and received no response.

Aside from that I do like their products, and they give good service, but hard to get past this security issue.

I placed my first order with this company. $191.00. A sizeable order. Especially for my first time. While in the process, the age verification asked for a copy of my DL. No problem. I have it saved in my phone. The age verification brought up the camera to take a pic. Like I said, I already have it saved. I attempted to find out of there was an option to upload. While doing this I exited out of age verification. Apparently there no way back. I completed my order and immediately sent an email. " I exited without pic of ID. HHow do I get back there?" Verbatim. The response I got was an automated one. "we're sorry your order was denied by age checker. We'll issue a refund or store credit." Didn't I just ask how to go back and verify? For the next hour I sent them, copy of DL and copy of order. They responded they have no order with my name or email. THEY HAVE THE ORDER IN FRONT OF THEM!! There's an order number. I get another automated message that age checker denied my order. I finally had to ask them to stop sending me automated messages and respond to me like I'm a human being. Which they finally did. She asked if I had another name or email She may be able to locate another order where age checker verified. Like i said. This is my first order. And, the order is in front of them. There's an order number on it. She followed with, as it stands this order has been denied. At this point I lost my patience and told them exactly what I thought of them. They responded with, I'm sorry you had a less than great experience. I laughed. I finished with. No. Not less than great. A complete failure of your company. I have all the emails to verify every word of this.

Don’t not I repeat DO NOT ORDER from these shady people I ordered something from them October 15 and it’s still saying shipping label created tried to contact these shady people and I get someone saying they sick I asked well can I get a refund no response I’m calling my bank I feel fraud with this company and I will contact law enforcement also

Never got my order, and their “customer service” was absolutely useless, and they never bothered to check the delivery status showing it had seemed to disappear. All I got were excuses. It was obvious after two weeks I’d never get it, and it took them another 10 days after I proved it to them for them to ask if I wanted it reshipped.Absolutely NO. Like I’d EVER trust them again 🤪😂.

This review is for my first order ever from this business. I have nothing but positive things to say. They have an immaculate and large array of items to choose from. Secondly, I was blown away regarding the shipping time. It was shipped out the exact same day the order was placed . And it ended up arriving two days later with a bonus gift inside. I will never shop anywhere else. Their products are extremely good quality just as advertised.

Currently dealing with a missing package. I placed an order a week ago and it's been in pre-shipment since then. This means they never delivered my order to USPS even though, after chatting with customer service, they said they have already shipped it out.

UPDATE: Elyxr did some extensive work on figuring this out and I'm very grateful. They have offered to upgrade my shipping and include a freebie in a show of apology for the mistake. Mistakes happen and I'm so happy that they figured this out and are willing to rectify it. Still waiting on the package but, when it arrives and I'm sure it will, I will update. Thank you Elyxr

UPDATE: Package was delivered, like I knew it would be, however it didn't include the freebie product as promised by Andres. The packing slip showed my original order and that's it. So, while I did receive what I paid for, I didn't receive the concession as promised by Elyxr to show their contrition for the mistake they made which resulted in a considerable delay in my order and for the frustration I experienced dealing with this company.

Almost impossible to get ahold of to ask questions. When j finally told then to cancle ny order they had no problem responding to that.. what a joke

I order from here fairly often. I live in LA so my orders usually get to me in a day or two. My most recent order was missing a vape so I texted the help line and they got a new one shipped out the next day. Great service.

They want there product to be sold in market but as a manufacturer there pricing is even higher than what Distributors are offering. Also there sales rep MO and his supervisor will try to say something on one side and then will say something on the other side and will force you to pay for 2 day AIR Shipping or will make an issue about Inventory. But if you open a new account under different name then they have inventory in stock to ship it to you right away. They are bunch of liers and do not support there brand. There are are manufacturers in the market who sells better brands then them.

quality has gone extremely downhill. Last two orders have been pretty jank and end up failing with still almost half the liquid left inside. On top of that I just received a pen today that completely doesn't work. Support told me that I have to fully package and return the product to even be CONSIDERED to receive a refund (and she implied there'd be no sort of compensation for the trouble and time of it all neither for shipping it back either.). It's sad cause this used to be a pretty good company. Definitely gone off the rails in the past few months.

Edit: I would simply just like to add more about the support. They continue to message me with the same robotic corporate response attempting to "fix" the issue by making me go through the process of returning their product to once again even be "considered" for just a refund. Nothing more. I've been a loyal customers for years and the quality did not used to be this bad and the support used to be much more human. I feel as if the support is AI generated as I'm being repeated the same talking points everytime. So just so yall know before buying, if they give you a faulty product it is up to you to chase after them and fix it and the support will provide you no support besides telling to mail it back to them and POSSIBLY receive a refund for a faulty item based on if they determine it faulty. Seeing as this company delivers multiple products wrong and refuses to help a loyal customer, I don't trust their idea of whats faulty or not. Once the product is out of my hand, I feel that they will definitely turn around and say nothing is wrong and basically just steal my money. DO NOT WASTE YOUR TIME WITH ELYXR.

I think your shipping needs a heck of a lot of improvement since you asked me. I ordered 8 days ago and still haven't received the product. This is my 3rd order with you and all have run late. Please do not give me any song and dance about how you'll only ship during the week and then it's up to u s p s to get it there on time. As a result I have researched other sources and will probably use them in the future. I found a company with great pricing and free shipping on orders $99 or more. I have already ordered from them and when I receive the product I will asses the quality they claim is superior to everyone else. If it's good I will order from them in the future. I would strongly suggest that if you want to compete in today's marketplace you need to receive and ship orders on the weekend and also consider different shipping means. - Eric

This company actually replied to my review and me personally. Very very helpful and kind. I changed my review to five stars. Also USPS has a reputation for missing origin scans ECT. This is on USPS not the company.

Very happy with them and will keep doing business with them.

I have ordered twice with them. I didn't have any issues but both times my order has taken days to actually get shipped. You'll get the notification the label has been printed but it stays at "label created waiting for item" for days. If you want speedy shipping this isn't it. Out of everyone I've ever ordered from these folks take the longest to just get the order in the mail. Besides that I've had no issues yet.

Elyxr has been great throughout every transaction. The selection is very extensive and had what I wanted, as well as many other options. The surprise freebie was unexpected but appreciated. At one point I had to verify my identification, which was quick and painless. The delivery has/ was been quicker than expected. I'm quite impressed with Elyxr, and will be a loyal customer.

The product never disappoints! Shipping is always when they say it will be! This is a 10 star company!