Elyxr Reviews 

208
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the wide selection of quality items and find the clean online store very easy to navigate. Many people also note that the customer support team is extremely helpful and remarkably quick when addressing order issues. However, some reviewers were not happy with severe shipping delays, slow deliveries, and prolonged response times. Some customers experienced frustrating communication gaps, waiting many weeks for tracking details or missing items without updates. A few reviewers also mentioned ongoing difficulties when trying to resolve discrepancies regarding missing products or unfulfilled orders.

What people talk about most

Order

Clients share ambiguous opinions on order experiences, as many consumers highlight severe shipping delays and... See more

Product

Reviewers mention positive feedback about product, highlighting a vast array of great items and amazing... See more

Customer service

Users describe ambiguous interactions with customer service, as many reviewers highlight fantastic support,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise quick... See more

Response time

People report ambiguous experiences with response time, as some reviewers note that representatives are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection and the cheapest prices I've found. Also nobody can complain about a free gift. Only sort of issue is fulfillment, 3 days so far to fulfill my last order and ship (bought with site cre... See more

Company replied

Rated 5 out of 5 stars

So far the experience has been great and smooth. As long as its receive my items I ordered and they aren't damaged or different from what I ordered then I give them the highest rating and will definit... See more

Company replied

Rated 5 out of 5 stars

Elyxr truly cares about their customers. They care about "making it right." I regretfully ordered some gummies that, after they arrived, ended up having ingredients I was allergic to. I wrote their c... See more

Company replied

Rated 5 out of 5 stars

Hi, I just recently placed an order and had an issue and had some back and forth to correct my mistake and the customer service I received was absolutely fantastic. I would highly recommend this compa... See more

Company replied


Company details

  1. Vaporizer Store
  2. also in
  3. Cannabis store
  4. Electronic Cigarette Store
  5. Tobacco Shop

Written by the company

Elevate your mind, body and soul through the thoughtfully crafted products, created by Elyxr. Everything we make has been developed with quality in mind by our team of alchemists. Our exploration through the molecular universe of the cannabis plant, has yielded a wonderful assortment of alternative cannabinoids with unique properties. By focusing on individual cannabinoids within the plant, we have been able to isolate the effects and share them in the form of flower, pens, tinctures and more. Our wide selection of alternative cannabinoids includes Delta-8, THC-A, D9o amongst several others. For all of the purists out there, Elyxr also creates traditional cannabis products, but these can only be enjoyed in the state of California. For those looking solely for CBD, we carry several wonderful products aimed at managing body aches and pains. Our Elyxr CBD pain relief gel is a must try and long-time customer favorite. We believe that the cannabis plant is an abundant source of compounds that can unlock different types of restoration. Experience its magic through the plant’s mind expanding capabilities, sprouting portals and pathways to new ways of thinking. Unlock your body’s ability to restore itself through enhanced relaxation. Transport yourself to a better state of existence through Elyxr.


Contact info

3.2

Average

TrustScore 3 out of 5

208 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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3.2

All reviews

(208)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 excellent costumer services!

22 January 2026
Unprompted review
Elyxr logo

Reply from Elyxr

Hi Kaila,

Thank you so much for the kind words and the 5/5 rating! We’re thrilled to hear you had a 10/10 experience with our customer service, our team truly appreciates that recognition. Providing helpful, friendly support is something we care deeply about, and it means a lot to know it made a difference for you. Thanks again for taking the time to share your feedback.

Elyxr LA
Customer Service Experience

Rated 1 out of 5 stars

Ordered 6 days ago ....

Ordered 6 days ago ..... Got tracking and no movement..... Says they didn't even ship yet! Wtf! When are u going to ship my pack? Or answer a email? Ot chat?

15 January 2026
Unprompted review
Elyxr logo

Reply from Elyxr

Hi William,

Thanks for bringing this to our attention and for sharing your experience. We understand how frustrating it can be to see tracking without movement and to feel like you’re waiting for updates.

Our team is actively reviewing your order and the messages you’ve already sent, and a support agent will continue assisting you through the existing email or chat thread. Shipping timelines can sometimes vary once tracking is generated, but we want to make sure you’re kept informed. We appreciate your patience and the opportunity to get this resolved.

Elyxr LA
Customer Service Experience

Rated 5 out of 5 stars

This is my go to spot for my "extract"…

This is my go to spot for my "extract" needs! I have made to orders and not only did i get 4 free products but it was less expensive and came quick! I did pay for priority shipment which was 10 bucks still took 5 days which I did order close to the weekend so ill take some blame there, Other than that they answered my questions through email very professional kind and courteous!
Thanks for the products! And freebies go a LONG WAY in my book! Also one more thing promo codes! You cant combine with thier buy1get1 but if you are not getting the bogo deals they always have or send you promos!

16 January 2026
Unprompted review
Elyxr logo

Reply from Elyxr

Hi Krys,

Thanks so much for the kind words! We really appreciate you taking the time to share your experience. We’re glad to hear your orders arrived quickly, that the extras made a difference, and that our team was able to help you promptly and professionally via email.

We also appreciate your understanding around the priority shipping timing with the weekend order. Your feedback truly means a lot to us, and we’re grateful for your continued support.

Elyxr LA
Customer Service Experience

Rated 5 out of 5 stars

I have been ordering from this company…

I have been ordering from this company a lot over the last few months due to pain management adjustments and an upcoming surgery. This team has been so helpful for each order. I had a bit of a glitch with my first order and I got a response right away and it was corrected. I had several smooth deliveries the products are exactly as promoted and they work! I have been using 70h for reference. They have been generous to even include gifts. I had a bit of an issue with my order for the holidays and honestly at no fault of theirs. They were prompt to respond to me and they expidited a shipment due to my surgery which was so kind. A great company. I have no connection to them other then I found them online and I was not paid to post this. They have been just been great and I am a reoccurring customer.

3 January 2026
Unprompted review
Elyxr logo

Reply from Elyxr

Thank you so much for taking the time to share your experience — and for trusting us during such an important time for you.

We’re really grateful you found us and that we’ve been able to support you through your orders, especially around your surgery. Hearing that our team was able to respond quickly, make things right when needed, and get things to you when it mattered most truly means everything to us.

Thank you for being such a loyal, returning customer and for sharing such thoughtful words. We’re wishing you the very best with your recovery and can’t wait to continue serving you.

Elyxr LA
Customer Experience Team

Rated 5 out of 5 stars

Great Vendor!

Been ordering from these guys for a couple years, they are really great, customer focused and sell legitimate products. Had a minor problem with their age verification software and they took care of it right away. Will definitely shop there again!

14 January 2026
Unprompted review
Elyxr logo

Reply from Elyxr

Thank you so much for being with us for a couple of years — that truly means the world to us! We’re so glad we could take care of the age verification hiccup quickly and keep things smooth for you.

Your support and trust mean everything, and we can’t wait to keep serving you!

Elyxr LA
Customer Service Experience

Rated 1 out of 5 stars

15 days and still no order tracking number

Update: the business reply says to 'reach back out' which is impossible since they don't respond to emails. It's now 20 days since I ordered and I still don't have my product.

Update: they never replied to my request for a tracking number, but I found it in my spam. 17 days, still no product. Email received from the company also said it would be sent priority and it was shipped regular mail.

Ordered 12/30 I never received a tracking number I had to file a complaint with sezzle then Chase emails on 1/8 after I opened my dispute and tells me part of what I ordered is out of stock and they're behind on their orders he gave me a $15 credit and said it would be shipping out immediately priority and apologized. I still don't have it and it's been 15 days. They also don't answer the chat bot. I emailed for a tracking number yesterday and nobody responded.

10 January 2026
Unprompted review
Elyxr logo

Reply from Elyxr

Thank you for sharing this, and we completely understand how frustrating this situation has been. 🌱 We truly value every customer, and while we’ve been experiencing an unusually high volume of orders and messages, we recognize that this doesn’t change the fact that you were left waiting without clear updates — and that’s not the experience we aim to provide.

We appreciate you bringing this to our attention, and we’d really like the chance to look into this directly and make it right for you. Please reach back out with your order details so we can follow up on the status and provide clarity.

Elyxr
Customer Experience Team

Rated 1 out of 5 stars

Frauds

Frauds. Placed an order and never received any product. If only I had looked up their reviews I would have known not to trust them BUYER BEWARE

26 December 2025
Unprompted review
Elyxr logo

Reply from Elyxr

We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel. We’ve been dealing with an unprecedented volume of orders recently, which has caused delays in both shipping and communication — and we sincerely apologize that this affected you. This is not the experience we want anyone to have.

We truly value every customer, and we’d really appreciate the opportunity to make this right and earn back your trust. We hope you’ll consider giving us a second chance.

Elyxr LA
Customer Experience Team

Rated 3 out of 5 stars

Almost 4 weeks without any reply

****UPDATE****
They have made me whole and shipped my order. Their communication network was having issues with delivering messages so i never recieved any. They shipped my order and gave me store credit. So my start goes from 1 to 3

ORDER NUMBER 685398
Ive ordered a few orders before. And always have issues with slow orders. But just like every other review ive seen I've had nothing but horrible issues this from past order. A place an order December 19th 2025 and still have yet to receive my order. No shipping nothing no tracking number nothing. Still processing it says. I have left probably 20 or 30 customer service inquiries throughout each and every one of their contact information ways and still no reply whatsoever. I understand during the holidays some companies get backed up which is understandable but this is absolutely nonsense. Highly recommend steer clear this company. Because I'm either going to be out $100 or I'm going to have to go through a loop of trouble trying to get my money back and I don't even think that's going to be possible because they won't even contact me. Very very poor service. I would love to give then the chance to make this right because I really loved the buy 2 get 1 deals on some of the products in love.
Please Elyxr do whats right and make me whole

17 December 2025
Unprompted review
Elyxr logo

Reply from Elyxr

Thank you for sharing this, and we completely understand how frustrating and upsetting this experience has been. We’ve been dealing with an unusually high volume of orders and messages, especially around the holidays, but that doesn’t change the fact that you were left waiting without updates — and that’s not the experience we want anyone to have.

We truly appreciate that you’re still open to giving us the chance to make this right. Your support means a lot to us, and we absolutely want to do what’s right and make you whole.

Elyxr LA
Customer Experience Team

Rated 1 out of 5 stars

Almost $500 gone

Almost $500 gone. Made 2 separate orders almost 2 weeks ago and received nothing. They used to be on the ball. Fast shipping and great customer service. Now no communication at all. Gonna have to take this up with my bank. I finally received an email a couple of days ago saying they were out of a certain favor and asked if I wanted to swap it. Said sure and now I'm ghosted. I've spent so much money with them over the last couple of months the least they could do is refund my money.

8 January 2026
Unprompted review
Elyxr logo

Reply from Elyxr

Thank you for sharing this — and we completely understand how upsetting and frustrating this experience has been. We truly appreciate the support you’ve given us in the past, and it means a lot to hear that we once earned your trust. We’ve been dealing with an unusually high volume of orders and messages, and while that has caused delays, it doesn’t excuse the lack of communication you’ve experienced — and we sincerely regret that.

Elyxr LA
Customer Service Experience

Rated 1 out of 5 stars

Me and my gf made a purchase on…

Me and my gf made a purchase on 12/29/25. We spent over one hundred dollars on thca flower. We have tried many times to get some sort of confirmation on our order but keep getting ignored. Not even a f-you, we got your money email back. I DO NOT RECOMMEND ELYXR! THEY TAKE YOU'RE $$ AND SEND NO PRODUCT.
FAKE COMPANY. SCAM!

29 December 2025
Unprompted review
Elyxr logo

Reply from Elyxr

We’re very sorry to hear about your experience, and we understand how frustrating this situation must be.

Please know that we truly value every customer and take concerns like this seriously. We’ve been navigating an unusually high volume of orders and inquiries, and while that’s not an excuse, we recognize that we missed the mark here.

We’d really appreciate the opportunity to make this right and hope you’ll consider giving us another chance. Your feedback is important to us, and we’re committed to improving.

Warm Regards,
Elyxr LA

Rated 1 out of 5 stars

Absolute horrible customer service

Absolute bullshit! Now first I have ordered from Elyxr in the past with no problems. I don’t know what is going on recently but this is now my second order I’m having an issue with. I paid for PRIORITY shipping 5 days ago and my items still haven’t been shipped! Can’t get ANY response from anyone via email.. “text message”.. live chat… NOTHING!! Worst customer service EVER!! I can’t believe these people! Whatever they’re up to isn’t good.. keep your money

7 January 2026
Unprompted review
Elyxr logo

Reply from Elyxr

We are truly sorry to hear about your experience, and we completely understand how frustrating this must feel. Please know that we genuinely value every customer as a person. We are currently experiencing an unusually busy period and are doing our absolute best to accommodate everyone, but we clearly fell short in your case — and for that, we sincerely apologize.

We would truly appreciate the opportunity to make this right and hope you might consider giving us a second chance. Your feedback matters to us, and we’re taking it seriously.

Warm Regards,
Elyxr LA

Rated 1 out of 5 stars

Shipping is terrible

Shipping is terrible. This last order is my final straw. I've opened a chat help 3xs with no response and sent 3 emails all have gone unanswered. I ordered 12/30 and it's 1/7 with no shipping yet or tracking. I've opened a dispute to try and get my money back. There shipping is always 7-10 days when they actually give you a tracking number.

7 January 2026
Unprompted review
Elyxr logo

Reply from Elyxr

We’re very sorry to hear about your experience and understand how disappointing this has been.

Please know that we truly value every customer and take concerns like this seriously. We’ve been experiencing an unusually busy period, and while we’re working hard to support everyone, we recognize that we fell short in your case.

We appreciate you sharing this feedback, and we’d be grateful for the opportunity to make things right and earn back your trust.

Warm Regards,
Elyxr LA

Rated 5 out of 5 stars

Only my first order but so far as my…

Only my first order but so far as my initial experience, their customer service & support has been better than a lot of companies offering similar products, especially considering the holidays, product arrived timely & no complaints

21 December 2025
Unprompted review
Elyxr logo

Reply from Elyxr

Thank you so much for taking the time to share your experience!

We’re thrilled to hear that your first order went smoothly and that our customer service stood out — especially during the busy holiday season. We truly appreciate your support and hope to continue delivering a great experience for you moving forward.

Warm Regards,
Elyxr LA

Rated 1 out of 5 stars

I wouldn’t even give them 1 star

I wouldn’t even give them 1 star. My husband and I placed 2 orders and canceled one. They ended up sending us the order that we cancelled instead of the one we kept. We placed another order while still dealing with the fact we got the wrong order. They were so nice and decided to credit us $75 on our new order. Then all of the sudden tried to say they never received payment for the last order we placed and either wanted the $75 back or the rest of the amount on the order paid when we had clearly already paid full price and then got the credit. Should have been no problem since we already paid but we had to argue with customer service for 3 days before they finally sent the order out. We pay extra for faster shipping every time and it’s already past the date we should have gotten it and they just sent it out. It’s just problem after problem with them so we will no longer be using them. Hope no one else has this problem because it’s very frustrating and time consuming.

31 December 2025
Unprompted review
Elyxr logo

Reply from Elyxr

Hi Courtney,

Thank you for taking the time to share your experience. We understand how frustrating it can be when order issues and shipping delays overlap, even after a resolution is reached. Our team worked to review the situation and ensure your order was ultimately processed and sent out correctly.

While we’re sorry to hear this experience led to disappointment, we appreciate the opportunity to address it and your patience throughout the process. Your feedback has been noted and helps us continue improving.

Elyxr LA
Customer Service Experience

Rated 5 out of 5 stars

HIGHLY RECOMMEND

How these people only have 3.5 star overall rating is beyond me, I have been using them for more than a year, also I am in the South, Listen these people are on their shit 10000000% I order at least once a week. I have only had one issue when a missing item happened they had it replaced in no joke 3 days, Literally 3 days they made it right.
Sometimes they will throw in an extra item just because, I’m blown away over these ratings, because they have been my sole provider for a year now, with absolutely noooooo issues, I highly, HIGHLY RECOMMEND.
Again if you have any issues all you have to do is reach out, They will make it right.
Not only that but they have theeee absolute best products with the best prices, Buy 2 get one , Bogo items….
They always have coupons available to use all you have to do is search.
Customer service deserves five stars, their products deserve five stars.
They are a five ⭐️⭐️⭐️⭐️⭐️ business no doubt

29 December 2025
Unprompted review
Elyxr logo

Reply from Elyxr

Wow — thank you so much for this incredibly thoughtful and generous review!

We’re truly blown away by your support and loyalty over the past year. Hearing that we’ve earned your trust as your go-to provider means more to us than we can put into words. We’re especially grateful that you noticed our commitment to making things right when issues pop up — that’s always our goal.

Thank you for taking the time to share your experience and for recommending us so wholeheartedly. We’re so glad to have you as part of our community and can’t wait to keep serving you!

Warm Regards,
Elyxr LA

Rated 5 out of 5 stars

One thing I really appreciate.

One thing I really appreciate with these guys is that they really try to get your order out same day. When I place an order, i immediately email and request that they nudge the order along. They always respond with: "we will try to nudge the warehouse along to help insure it goes out same day". It always does. The other reason is that they're in house 80mg tabs are top notch true 80mg lab tested. There is no other site out there that can beat the price on these true 80mg tabs. Trust me, I've shopped every site and have received many rip off tabs and powders.
The only improvement id ask, is that they offered the special Saturday delivery option with the ups next day air. Currently if ordered late Thursday or on Fri, i have to wait till mon to receive my order. Other than that, these guys are top notch with prices, lab tested true to mg and getting orders out same day. I've noticed that when they are out of stock on my usual tabs, their buy one get one deals are close, which still makes them cheaper than any other site with quality in mg.

29 December 2025
Unprompted review
Elyxr logo

Reply from Elyxr

Thank you so much for taking the time to leave such a detailed and thoughtful review!

We really appreciate you recognizing the effort our team puts into getting orders out as quickly as possible — same-day shipping is always the goal, and it means a lot to hear that it’s made a difference for you. We’re also glad to hear you’ve had such a positive experience with the quality and value of our products.

Thank you as well for the feedback around Saturday delivery — we truly appreciate suggestions like this and will absolutely keep it in mind as we continue looking for ways to improve our shipping options. We’re grateful for your support and for trusting us as your go-to.

Warm Regards,
Elyxr LA

Rated 5 out of 5 stars

I appreciate the hard work they put in…

I appreciate the hard work they put in helping customers find what they need and are quick to respond when something is wrong. I will always shop here for my needs.

27 December 2025
Unprompted review
Elyxr logo

Reply from Elyxr

Hello there!

Thank you so much for your kind words and continued support!

We truly appreciate you recognizing the effort our team puts into helping customers and making things right when needed. It means a lot to know you trust us for your needs, and we’re so grateful to have you as part of our community.

Warm Regards,
Elyxr LA

Rated 5 out of 5 stars

Best online experience

My experience has been the best I've had with any of these type of online stores. I've had many orders and the only problem that occurred was due to a glitch in the system which caused a delay in shipping. The reason I'm giving 5 stars is because not only did they correct the problem and expedited my package, but they also threw in some free stuff which was amazing!
So if someone reads this are wondering if they can trust Elyxr... GO FOR IT!!! You WILL NOT regret it.
Special shout out to Tara! If she's not already, she should be employee of the year!

19 December 2025
Unprompted review
Elyxr logo

Reply from Elyxr

Wow — thank you so much for this amazing review!

We’re thrilled to hear that your experience has been the best you’ve had and that our team was able to quickly correct the issue and make things right for you. We truly appreciate your trust, your kind recommendation, and your patience when that system glitch popped up.

We’re so grateful to have you as part of our community and look forward to continuing to serve you.

Warm Regards,
Elyxr LA

Rated 5 out of 5 stars

Customer service = Great

Customer service is great. I’ve had a couple of minor issues with orders over the past year, and Tara and the rest of the support team have always responded quickly and handled everything fairly. The shipping isn’t the fastest though.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Just be careful you don’t want to upset this company

Yes the product is great but it’s been 14 days I still don’t have my product or even a shipping number! I’m afraid to email them because they will ban me like they did to other people so don’t ask questions or email them they will probably ban you and don’t use any important CC’s

11 December 2025
Unprompted review

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