Elysian Finance Ltd Reviews 

227
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often highlighting their ability to provide clear explanations and personalized guidance. The service is frequently described as excellent, with many people appreciating the efficiency, speed, and smooth user experience, especially for first-time buyers. Reviewers are particularly impressed with the quick response times and the proactive approach of the team, ensuring all questions are answered promptly and the process moves forward without undue delays. Many customers also note the exceptional customer service, with staff going above and beyond to support them through complex situations and secure the best possible outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, consistently praising the excellent, friendly, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, expertise, and... See more

Response time

Consumers find response time to be positive, with many reviewers highlighting the responsiveness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from Phoebe. She helped us secure a mortgage at a very competitive rate (based on my search - it would not be possible to secure a better deal than that!). In addition, Phoebe ha... See more

Company replied

Rated 5 out of 5 stars

Catherine was open, honest, prompt and above all, TRUSTWORTHY from start to finish. We had a lot of stop / starts on our path to eventually buying our home and Elysian were never pushy or frustrated -... See more

Rated 5 out of 5 stars

Catherine and Michelle were fantastic in guiding us through the process of getting a mortgage offer for the first time. They answered all of our questions, were always available for us, and helped us... See more

Rated 5 out of 5 stars

Ellie was exceptional. I have invested in property for 30 years and her input has been one the best experiences in that time. She took a detailed brief. Understood the complications and pro oded clear... See more


Company details

  1. Mortgage Broker

Written by the company

We specialise in providing you with quality, professional mortgage and protection advice that you can trust. Whether it be a mortgage, growing your property portfolio or protecting your home, your loved ones or your lifestyle, we aim to find the best solution for you tailored to your needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

227 reviews

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No recent history of asking for reviews

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5.0

All reviews

(227)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service

I’ve been using Elysian Finance for more than 10 years and have always had excellent service from Catherine and Michelle. I wouldn’t use anyone else.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

More than 9 years with them and keep going strong!

We’ve been working with Cathy at Elysian Finance for over 9 years, and we cannot recommend her highly enough. Throughout this time, she has consistently demonstrated exceptional knowledge, professionalism, and dedication. Cathy is always responsive, proactive, and takes the time to explain market trends and changes, ensuring we are well-informed and prepared for any impact on our mortgage.

Her personalised approach and commitment to securing the best possible outcomes for us have been invaluable. We trust her completely and truly appreciate the peace of mind she brings to what can often be a complex process. If you’re looking for someone who genuinely cares and goes above and beyond, Cathy is the person to call.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Phoebe and Sabrina were fantastic

Phoebe and Sabrina were fantastic in helping us secure a mortgage on our first property! Very knowledgeable and responsive, they made the process feel much more manageable. They were always on hand and worked extremely hard and very efficiently when we faced some unexpected hurdles. Can 100% recommend and would definitely use Elysian in the future!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

Catherine and Michelle at Elysian Finance are superb. I have relied on them for mortgage help for the last 5 years and they are responsive and very helpful. Mortgages are the largest proportion of my budget and can be very stressful, but the staff at Elysian take all the stress out of the process of obtaining the best possible mortgage.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Phoebe and Sabrina have been great!!…

Phoebe and Sabrina have been extremely helpful throughout our mortgage porting application - Phoebes always on hand to answer questions and talk through the current economic environment to ensure we have as much information to hand as possible. Super responsive, switched on and helpful. 5*!! A lucky find

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Catherine and Michelle were fantastic…

Catherine and Michelle were fantastic in guiding us through the process of getting a mortgage offer for the first time. They answered all of our questions, were always available for us, and helped us secure out mortgage within a matter of a few weeks. No undue delays. Would definitely recommend

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience with Phoebe

Had a wonderful experience with Phoebe, extremely helpful with our first property purchase. Received confident guidance with our mortgage and was responsive with all our questions (no matter how naive)

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Phoebe is one of the best in the game! 10/10

Elysian are fantastic! Buying a first time property is a very daunting process, but working with Phoebe at Elysian truly made it a breeze. From our original conversation, to completing the process now, Phoebe has been extremely good to work with. She was always so quick in response to emails, and helped the process be as smooth as possible. Will definitely be recommending to friends!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Could not recommend them enough

Could not recommend them enough, Phoebe and Sabrina were fantastic throughout my property purchase - extremely responsive and knowledgeable. There were a few changes along the way they were on it at all times, thanks so much both!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great from start to finish

Catherine was open, honest, prompt and above all, TRUSTWORTHY from start to finish. We had a lot of stop / starts on our path to eventually buying our home and Elysian were never pushy or frustrated - they simply acted as and when instructed and we felt that Catherine had our best interests at heart, Absolutely would recommend and use again! Thanks again, Steve

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary Service

Oliver and Sabrina really did a fantastic job with my mortgage, it was so easy and they were such good communicators. I got the most competitive rate and the service easily beat all other broker options I enquired about. Couldn't recommend more.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

overwhelmingly positive experience with Elysian Finance

I can’t say enough good things about my experience working with Phoebe and Elysian Finance. From start to finish, Phoebe made the mortgage process incredibly smooth, transparent, and stress-free. Her communication was always prompt, clear, and helpful — something that really stood out during what can often be a complex process.

In fact, my experience was so overwhelmingly positive the first time that I didn’t hesitate to reach out to Phoebe again for my second mortgage. We’re now very close to completing, and once again, she has gone above and beyond to support us every step of the way.

It’s rare to find someone so professional, kind, and genuinely committed to helping their clients succeed. Not least, always always proactively on the hunt for the best possible rates! Thank you, Phoebe, for making both mortgage experiences seamless and positive. I wouldn't trust anyone else, her service never stops!

Highly recommended!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Their agility is out of this world

Their agility is out of this world. Besides the great service provided - the team is able to provide meaningful advice in a timely manner. They really go above and beyond to support the buyers throughout the process.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing mortgage advisors

I've gotten my mortgages through Elysian Finance for this past 6 yrs. They have been amazing during all of my renewal processes. I have recently secured my latest mortgage through Joanne with tricky circumstances (rate cut) and she has also advised me on financial options available for another purchase/mortgage. Service rating - A+

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Another good experience

This was the 2nd time we've used Elysian for a mortgage and again they were great. Very professional, very clear and efficient. I have no hesitation to recommend them to others. Thanks particularly to Joanne and Sabrina.

11 July 2025
Unprompted review

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